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Swisscom
US$ 895.00
Swisscom is the incumbent operator in Switzerland and has international operations in Italy through the acquisition of Fastweb. The company is focusing on a customer-centric strategy to sustain growth...
April 2010
13 pages
Vodafone Essar (India)
US$ 895.00
Vodafone Essar remains a key player in the Indian telecoms market. It is performing adequately amid the challenges of intensifying competition and declining ARPU. It is focusing on data services and r...
April 2010
11 pages
Telefonica Chile: mobile broadband case study
US$ 895.00
Telefonica is engaged in developing its big-screen mobile broadband offering. It is generally being offered as a complement to its fixed broadband offerings as a bundled service, but to some extent is...
April 2010
11 pages
Triple-play services in Brazil: slow progress
US$ 895.00
Brazilian incumbents are trying to focus on broadband expansion and quality of service. High-speed broadband access and pay-TV services are both very expensive in Brazil, with only the wealthy able to...
April 2010
10 pages
U:fon: mobile broadband case study
US$ 895.00
Under the U:fon brand, MobilKom operates a CDMA network to deliver big-screen mobile broadband services in the Czech Republic. U:fon targets the retail mass market, and has seen significant uptake. It...
April 2010
10 pages
Voice quality: an unheralded factor in customer experience
US$ 395.00
In the rush towards cost efficiencies made possible by voice over Internet protocol (VoIP) communications, many enterprises have given short shrift to monitoring and improving voice quality. However,...
April 2010
9 pages
Telefonica: multi-screen strategy
US$ 395.00
Telefonica is well-established in its home market, Spain, and has a strong presence in many other markets in either fixed or mobile communications or both. Where it has both fixed and mobile assets, i...
April 2010
8 pages
Enterprise IVR beyond customer service
US$ 395.00
Interactive voice response (IVR) platforms and their associated applications are predominately contact center technologies. But the fundamental value of IVR – its ability to route calls and manage the...
April 2010
8 pages
Regulation updates: next-generation access (Q1 2010)
US$ 1,495.00
Ovum's quarterly NGA policy & regulation update provides you with an authoritative understanding of regulatory developments in next-generation access as they happen. It is global in scope and feat...
April 2010
22 pages
DACH Market Trends: IT services
US$ 895.00
The DACH region comprises Germany, Austria, Switzerland, and Liechtenstein, all of which sit within the advanced/mature scale in the use of IT in the enterprise and public sectors. Of these, the large...
April 2010
13 pages
IT Services Contracts Quarterly Analysis, Q1 2010
US$ 395.00
The global economic crisis had a major impact on outsourcing activity last year, with 2009 ranking as one of the worst for IT services contract signings since Ovum began collecting data in 2000. Data...
April 2010
8 pages
Mobile Operator Responses To Voip: The Six Steps
US$ 1,495.00
Verizon Wireless’ announcement that it is to offer Skype access to its mobile customers is another step in the evolving nature of mobile operator responses to VoIP. The move heralds a more positive ap...
April 2010
22 pages
Netherlands (Country Regulation Overview)
US$ 1,495.00
The Netherlands telecoms market has one of the highest broadband penetrations in Western Europe. Nevertheless, broadband and multi-play services are continuing to grow at a higher pace than other tele...
April 2010
21 pages
Mobile broadband in South & Central America
US$ 1,495.00
South & Central American markets are set for a broadband explosion, driven almost exclusively by mobile broadband. Unlike mature markets, operators have focused on the consumer mass market at an e...
April 2010
18 pages
US (country regulation overview)
US$ 1,495.00
The US telecoms market is one of the most deregulated in the world. Nevertheless, there are key differences between the regulatory landscapes in Europe and the US in terms of NGA and functional separa...
March 2010
20 pages
US wireless market overview
US$ 1,495.00
The seven main operators in the saturated US wireless market are each vying for a diminishing number of new wireless subscribers. Fierce competition is likely to continue and force further consolidati...
March 2010
27 pages
Is your CIO function mature enough?
US$ 1,495.00
The information and communications technology (ICT) strategies of most large enterprises are increasingly focusing on an enterprise-wide approach to commodity or utility ICT resources – such as data c...
March 2010
21 pages
Blending open and closed TV services
US$ 1,495.00
Hybrid TV combines a diversity of delivery platforms, and in many cases erodes the boundaries of traditional closed network services, creating new, more open distribution channels for pay-TV operators...
March 2010
26 pages
Evaluating columnar databases
US$ 1,495.00
The market for columnar databases was once a narrow niche that played a distant second to traditional row-based relational databases, as espoused by Oracle, IBM, Sybase, Microsoft, and others. However...
March 2010
21 pages
Green IT in the European public sector
US$ 895.00
Although green IT has been the subject of much debate and media coverage for the past few years, it is still only in the early stages of adoption by many European public sector organizations. Our rese...
March 2010
14 pages
Capex and equipment market update: 4Q09
US$ 895.00
Global wireline equipment sales declined by 7.7% in 4Q09 versus the year-ago quarter, a marked improvement over the double-digit declines of 3Q09 and 2Q09. The results confirm our expectation that wir...
March 2010
10 pages
Electronic health records: getting it right first time
US$ 1,495.00
Electronic health records (EHRs) are hardly new; the goal of digitizing patient health records dates prior to the emergence of the Internet. In the US, however, the government’s investment of nearly $...
March 2010
20 pages
A strong case for telehealth in Europe
US$ 1,495.00
As healthcare providers juggle tighter budgets, the prevalence of chronic diseases, and an aging population, they are exploring new avenues to provide healthcare cost effectively. This implies changes...
March 2010
17 pages
FandA outsourcing matures to meet European needs
US$ 895.00
Finance and accounting outsourcing (FAO) has matured, and is moving beyond just labor arbitrage. But will a focus on strategic benefits and process improvements be enough to tempt European companies –...
March 2010
15 pages
The regulation of retail bundles
US$ 1,495.00
An increasing number of consumers now choose to take discounted bundles from their providers. For regulators, this trend makes regulatory policies regarding the replicability of bundles a relevant iss...
March 2010
19 pages
Leveraging Honduras as an outsourcing delivery option
US$ 895.00
Honduras is one of many locations in Latin America that are emerging as potential delivery locations for BPO and IT services. With a small existing services sector and excellent English language skill...
March 2010
11 pages
Cloud computing costs in perspective
US$ 1,495.00
Most cloud strategies have an initial focus on cost reduction or improved cost efficiencies, for two main reasons: the global recession, and the failure of many on-premise IT investments to deliver th...
March 2010
25 pages
Finding an upside in the downturn with data quality
US$ 895.00
The current macroeconomic malaise means organizations in almost every sector are finding it tough. IT budgets are under scrutiny and many new projects have been put on hold or cancelled. An economic d...
March 2010
15 pages
Turk Telekom
US$ 895.00
Turk Telekom holds a strong position in its domestic market, with a large and profitable fixed business. It now needs to leverage its existing market presence to achieve growth in mobile as well as br...
March 2010
16 pages
Saudi Telecom
US$ 895.00
Saudi Telecom Company (STC), the Saudi Arabian incumbent, is one of the largest players in the Middle East region. Both the influx of fresh competition in its domestic market and the capital outlay re...
March 2010
14 pages
Managed hosting: more of a utility than a cloud
US$ 1,495.00
A number of factors have fostered the growth in managed services in recent years. Enterprises and organizations of all types need industry-standard, web-facing infrastructure for portals, email, and e...
March 2010
26 pages
Ovum UK IT Services VendorWatch – 1H10
US$ 1,495.00
The numbers provided in this document are Ovum’s provisional estimates for the top ten UK ITS vendors for FY09, or their most recent available quarter in 2010.
The numbers are based on Ovum’...
March 2010
25 pages
Multi-screen video: a game-changing phenomenon
US$ 2,495.00
Multi-screen TV and video is a significant phenomenon that has far-reaching consequences for a variety of stakeholders across different sectors. In many ways, it is a sign of the times, underlining th...
March 2010
36 pages
Portugal (country regulation overview)
US$ 1,495.00
During late 2009 and early 2010, ANACOM had either completed or initiated the market review of four out of the seven relevant markets. This was an important development since the majority of the marke...
March 2010
26 pages
TeliaSonera
US$ 940.00
TeliaSonera is on a growth path but competition is intensifying in emerging markets. The company has established a strong footprint in emerging markets but declining domestic fixed revenues have becom...
March 2010
17 pages
SFR: multi-screen strategy
US$ 895.00
SFR has quickly integrated the fixed assets of its acquisitions, notably Neuf Cegetel, into its overall operations and successfully re-launched the SFR brand as a fully fledged quad-play operator. SFR...
March 2010
13 pages
Update on ZTE’s LTE strategy
US$ 895.00
Principal Analyst Julien Grivolas gives an update on ZTE’s LTE strategy and explains why LTE offers an opportunity for the Chinese vendor to expand its footprint in Western countries.
March 2010
12 pages
China enterprise mobility market overview
US$ 895.00
In China, enterprises are beginning to show increasing demand for enterprise mobility for reasons such as higher affordability, greater potential for customization, and easier deployment. Government s...
March 2010
14 pages
