Leveraging Honduras as an outsourcing delivery option

Date: March 22, 2010
Pages: 11
Price:
US$ 895.00
Publisher: Ovum
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: LA1BD961464EN
Leaflet:

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Leveraging Honduras as an outsourcing delivery option
Honduras is one of many locations in Latin America that are emerging as potential delivery locations for BPO and IT services. With a small existing services sector and excellent English language skills among the population, front-office outsourcers could use Honduras as part of a regional diversification strategy.
SUMMARY

Impact
Ovum view
Key messages

HONDURAS HOLDS POTENTIAL FOR OUTSOURCERS

Pro-business government
Telephony infrastructure and pricing
Geographic proximity to the US
Emphasis on bilingual education
Cultural alignment with the US
Multiple-city environment

A LACK OF BPO CULTURE, AMONG SEVERAL CHALLENGES

Lack of established BPO/contact center culture
Recent political instability
Limited addressable labor pool
Failing government-funded education system
Corruption

GOOD OPPORTUNITIES FOR EARLY ENTRANTS

Cost advantage
Alternative for US bilingual/Spanish delivery
European Spanish delivery

VENDORS NEED TO CONSIDER POSSIBLE THREATS

Costly labor laws
Political instability
Overheated outsourcing market
Inability to grow the labor pool

RECOMMENDATIONS

Recommendations for outsourcing vendors
Start with low-value, contact center BPO delivery and migrate higher
Start with smaller deployments
Court bilingual school graduates
Invest in pilot education programs to develop professional skills
Engage with the Honduras government
Establish delivery centers in major cities

APPENDIX

Further reading
Methodology

LIST OF TABLES

Table 1: Inflation rates by location, 2007–2014
Table 2: Transparency International’s Global Corruption Perceptions Index

LIST OF FIGURES

Figure 1: Monthly price comparison by location
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