Linking communications to business process: a guide to Routing 2.0
How do enterprise communications suppliers use their technologies to address the business process headaches of their customers? The answer, until recently, was that they didn’t. But this situation is changing, and more companies are looking to use their communications technology investments to remove process bottlenecks and increase the pace at which their businesses operate. In this report Ovum examines the triggers for adoption of communications enablement, its potential benefits, a set of guidelines for increasing the likelihood of a successful rollout, and an examination of the prospects for communications enablement in light of broader unified communications (UC) trends.
Executive summary
In a nutshell
Ovum view
Market development
What is communications enablement?
Routing 2.0 is just emerging and is dependent on UC
A supplier-led market, but certain customer industries stand out
By 2015, Routing 2.0 will be mainstream
User recommendations
In selecting a process to improve, latency reduction should be the primary imperative
This is about services, not just technologies
Avoid these risks
Build the business case
Last but not least, there is a technology element
In a nutshell
Ovum view
Market development
What is communications enablement?
Routing 2.0 is just emerging and is dependent on UC
A supplier-led market, but certain customer industries stand out
By 2015, Routing 2.0 will be mainstream
User recommendations
In selecting a process to improve, latency reduction should be the primary imperative
This is about services, not just technologies
Avoid these risks
Build the business case
Last but not least, there is a technology element
LIST OF FIGURES
Figure 1: Routing 2.0 aims to reduce latency through communications
Figure 1: Routing 2.0 aims to reduce latency through communications
