FandA outsourcing matures to meet European needs

Date: March 22, 2010
Pages: 15
Price:
US$ 895.00
Publisher: Ovum
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: FF8BD2A6F81EN
Leaflet:

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FandA outsourcing matures to meet European needs
Finance and accounting outsourcing (FAO) has matured, and is moving beyond just labor arbitrage. But will a focus on strategic benefits and process improvements be enough to tempt European companies – whose employment and language issues have deterred them in the past – into widespread adoption of FAO?
SUMMARY

Impact
Ovum view
Key messages

EUROPE RIVALS THE US AS AN OUTSOURCING MARKET

Europe gained ground in a slow market in 2009
Global FAO signings hiatus?

THE EVOLUTION OF FAO

Moving on from “lift and shift”
Customers are savvier
Becoming a strategic partner
Moving to outcome-based pricing
Standardization
Decoupling language skills from processes
Employee regulations

THE EUROPEAN FAO MARKET

Overview
Germany
France
The Nordics
The Netherlands
Case study – Infosys and Philips

RECOMMENDATIONS

Recommendations for enterprises
Track current costs
Factor in cost of employee lay-offs
Choose vendor for long-term relationship
Recommendations for suppliers
Support clients through lay-off process
Push process and technological capabilities not just labor arbitrage
Target vendors with shared service centers in nearshore locations
Target vertical areas
Alternative views

APPENDIX

Further reading
Methodology

LIST OF TABLES

Table 1: FAO market evolution

LIST OF FIGURES

Figure 1: Volume of publically announced FAO contracts by signing region, 2005-2009
Figure 2: FAO market by geography in 2009
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