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Terms & Conditions

Website User Agreement for Online Services Provision
The User Agreement for Online Services Provision (“this Agreement”) is between TD The Market Publishers, Ltd. (“Company”) and any customer(s) (“Customer”), that may each be referred to herein individually as a “Party” or, collectively, as “the Parties”. This Agreement describes the terms and conditions under which the Company renders services (“Services”) to the Customer that has expressed willingness to use our website (“Website”). The use of the Website and the Services by the Customer means complete acceptance, without exclusion, of the below terms and conditions which refer to all individuals and/or entities accessing the Website for any reason. If you do not hereby agree to the terms and conditions of this Agreement, do not use the Website and Services.
Apart from the terms and conditions, this Agreement includes the following appendices:
- Appendix 1. Website Rules of Conduct
- Appendix 2. Website Terms of Use
1. Definitions.
As used in this Agreement, the following terms shall have the following definitions:
a. “Company” means TD The Market Publishers, Ltd. company, (which is the legal entity under the jurisdiction of the Republic of Cyprus), as well as its legal successors or cessionaries.
b. “Website” means Company’s Internet website which caters for technical in informational support of the Parties to this Agreement and which is located to the following address: MarketPublishers.com.
c. “User(s)” means any entity(ies) or individual(s) whatsoever using the Website Services in any form and/or registered on the Website.
d. “Customer(s)” means any User(s) whatsoever placing an Order subject to the terms and conditions of the Standard Procedures indicated on the Website.
e. “Developer” or “Researcher” means a physical or legal entity whose Report is displayed on the Website.
f. “Parties” include any Company, Customer(s), Developer or User(s) hereunder.
g. “Report(s)” means a complete market research report, analytical review, or other market research products or materials drawn up by Developer.
h. “Order(s)” means an instruction or instructions of public or private character relating to the purchase of the Report(s) by the Customer(s) and placed on the Website in accordance with the Standard Procedures for Order placing indicated on the Website. A physical or legal entity that has placed the Order is deemed to be a Customer under this Agreement.
i. “Additional Services” means fee-based services provided by the Company to User(s).
j. “Website Standard Procedures” means technically and logically realized course of actions and routine to assist cooperation between the Parties under this Agreement.
k. “Website Rules of Conduct” means the rules which govern all possible interactions between Users on the Website (please see the Appendix 1 to this Agreement).
l. “Website Terms of Use” means the rules which set forth the way the orders are placed on the Website (please see the Appendix 2 to this Agreement).
2. Purpose of this Agreement
This Agreement is intended to provide User(s) with an opportunity to place Orders on the Website and convey the Reports to the Customers via the Website venue and/or other human/technical resources available to the Company and/or its partners.
3. Conclusion of this Agreement
1. Once the User clicks the “Register” or “Sign Up” button located at the bottom of the Website’s registration page, this Agreement enters into force in respect of this User. By registering, the User agrees to abide by all terms and conditions of this Agreement.
2. Any use by the User of the resources and Services of the Website means that the User agrees to comply with all terms and conditions set forth in this Agreement.
4. Rights of the Customer
Subject to the Website Standard Procedures, the Customer has the right to:
1. place the Order;
2. elaborate and clarify the terms and conditions of Services provision by consulting with the Company;
3. receive the Report(s);
4. order Additional Services;
5. cancel the Order prior it is processed, subject to Website Rules of Conduct and this Agreement.
5. Responsibilities of the Customer.
1. The Customer shall abide by all terms and conditions of this Agreement and Website Rules of Conduct.
2. The Customer shall not place any Orders which may violate the effective legislature of Customer’s country of registration.
3. The Customer shall not circumvent the Company by placing any contact details (including but not limited to telephone number, postal address, e-mail address or other communications data assisting contact) on any Website area with open public access, if these data may be used for the direct link between the Customer and the Developer without the Company participation;
4. The Customer shall provide the Company with the right to use at no expense any information placed by the Customer or User at the Website, subject to confidentiality rules described in the Clause 7 of this Agreement.
5. The Customer shall hereby agree to commit in a bona fide manner to the fulfillment of all responsibilities arising from the use of the Services and Additional Services offered at the Website.
6. The Customer shall not apply any software, robot, device or any other automated or manual process, to monitor, copy, or otherwise publicly display any content of the Website without the written permission from the Company.
7. The Customer shall not copy, transmit, present, reproduce, alter, expand, distribute (including public distribution), transform into other related products (derivatives), or otherwise use in commercial or other purposes the content of the Website (in whole or in any part) without first obtaining the written permission from the Company.
8. The Customer shall not use any devices, software or other means that might disturb the operation of the Website as per the Standard Procedures.
9. The Customer shall not engage in any activities that pose unreasonable or excessive load on the Website infrastructure.
10. The Customer shall satisfy himself of the compliance of the Report with his expectations and requirements before placing an order.
6. Rights of the Company
The Company reserves the right to:
1. impose, cancel and alter, at its sole discretion, the fee for the Additional Services, subject to Clause 7 of this Agreement;
2. edit and/or delete any contributions, comments or other entries (including Orders) made by User(s) if these entries violate and/or contradict to this Agreement, infringe upon the laws valid in the country(ies) of the User and the Company, as well as in other cases at the Company’s discretion;
3. use and distribute any data provided by Users, subject to Clause 12 of this Agreement. The use of such data is based on non-exclusive rights and is exempt from time and geographical limitations. 
4. deny access, refuse to respond, or otherwise limit usage of the Website, for any reason, at any time.
7. Responsibilities of the Company.
1. The Company shall provide each and every User with an individually-authorized access to the information designated for this User. However, due to the nature of the Internet and network connections, the Company can not and does not guarantee the availability, functionality, or speed of access to the Website.
2. The Company hereby agrees to accept, process and place Orders on the Website.
3. The Company shall render Additional Services to Users, subject to the payment made.
4. The Company shall duly provide the required support to maintain the interaction and mutual transaction between the Parties, subject to this Agreement.
5. In the event the payment for the Additional Services is imposed/altered/cancelled, the Company shall notify Users in advance by changing relevant documents and by posting special notices at the appropriate areas of the Website. Should any changes occur in the terms and conditions of this Agreement or Website Rules of Conduct, the above notification procedure shall be used. When applicable, direct e-mailing can be applied.
6. The Company shall not disclose any information (including e-mail addresses) obtained from the Users to third party(ies) for the purpose of preventing any “spamming” (unwanted and unsolicited e-mails).
8. Liabilities of the Parties
1. In the event of any breach or violation of the terms and conditions of this Agreement, the Parties agree to comply with the legislature used in the countries of their location (registration).
2. The Users are liable for authenticity and validity of the data submitted to the Company in conformity with the legislature applicable in the countries of their location (registration) 
3. In the event the Company becomes aware of the serious breach by the User of the terms and conditions of this Agreement, the Company, in its sole discretion, may impose the following sanctions against such User: warning, warning and Website access limitation, Website access termination. Such User is informed about the sanctions by e-mail and/or telephone.
9. Limitation of Liability
1. The Company shall not be held liable for the quality or topicality of the Reports purchased by Users via the Website. The Company makes no commitment to update the information contained on the Website.
2. The Company is responsible for the interaction of Users only when the Company is directly involved in the actual transaction between Users.
3. The Company is not liable for the accuracy and legality of the information made available by Users and posted online or otherwise distributed through the Website.
4. The Company is not liable for the payment by Users of any taxes levied when they purchase Reports or order Additional Services.
5. The Company can not and does not guarantee against the following, provided that such circumstances are outside of the Company’s control: the Website operation breaks, Services provision delays, loss of information, data, or pictures residing on its computers, resulting from hardware and software breakdowns, and/or human error. Having that stressed, the Company will make all reasonable effort to eliminate such delays, breaks or losses.
10. Term
1. Online offers arising from this Agreement are effective without limits and continue until the moment of their termination.
2. Time periods during which the Reports shall be provided are indicated in the report description page and/or agreed directly with Customers while the Order is discussed.
3. If the provision of the Report is delayed, the Company shall duly inform the Customer. Further, the Parties agree new term for the Report provision or decide to cancel the Order.
11. Ordering and payment method
1. The Company accepts the Order after the Customer has filled in a special form on the Website and the Company officers have checked the correctness of the Order placing and confirmed the Order by technical means. In this case, the Customer receives the confirmation of the Order placing. Order processing and its payment are subject to “Website Terms of Use”.
2. The company accepts as valid forms of payment the following:  SWIFT, credit cards, Moneybookers and Web Money systems of electronic payments.
3. The delivery of the Report to the Customer is executed only after the receipt of the full payment for the Report.
4. Should the User order the Additional Services, the payment for them is performed in the same manner as for the ordered Report.
12. Confidentiality
1. The information the User provides in registration remains strictly confidential to all third parties other than User partner(s) in specific deals. The same applies to the User information obtained during editing contact details. The Company will not release this information to any other parties, unless required by relevant laws. 
2. The above liability indicated in the Clause 12.1 is not applicable to User pseudonyms (or pseudo names) and to the information which User has expressly displayed as open to public access in appropriate Website portions and forms.
3. The above liability indicated in the Clause 12.1 does not also apply to the information on User’s behavior on the Website as well as to the comments and notices made by the User in relevant Website areas and related to the Website or other User(s)
4. The User shall not disclose its password to any third parties. If the password information becomes available to any third party(ies), the User shall immediately change the password. Otherwise, the Company is not liable for the Services rendered to the User.
5. The User shall not disclose to any third parties information on other Users which the User has collected from or via the Website.
13. Warranty
Each Party herein is solely responsible for the compliance with the obligations hereunder, as well as with terms and conditions publicly declared and/or agreed directly with its partner(s).  
14. Force majeure
1. Neither Party shall be liable for any failure or delay in performance under this Agreement if such failure or delay is caused by conditions beyond its control, i.e. force majeure circumstances, including but not limited to the Acts of God.
2. The Party affected by force majeure circumstances shall give the other Party(ies) a prompt written notice (including by fax) of the character, nature and expected duration of these circumstances, as well as indicate which obligations are affected and provide a sufficient confirmation of force majeure circumstances. If the duly notification is failed, nonliability due to force majeure circumstances could not be claimed.
3. In the event of the force majeure circumstances which prevent any Party from the execution of its duties as per this Agreement, dates by which performance obligations are scheduled to be met will be extended for a period of time equal to the time that such circumstances are effective. If force majeure circumstances are effective for the period of more than two months, the Parties, at the suggestion of a Party, shall agree further ways of this Agreement execution and/or termination.
15. Termination
1. The User may unilaterally terminate the performance of this Agreement by informing the Website Administration by telephone or by email. In the event of this, the User automatically loses the right to use the Services provided by the Website.
2. The Company, in its sole discretion, reserves the right to terminate this Agreement, any particular service offered at any time, for any reason including but not limited to: breach of the above terms, failure to follow the Website Administration direction, failure to complete transactions, abuse of any methods, tools, or services provided, use of profanity, racial slurs, hate speech and disruptive behavior. 
16. Miscellaneous
1. All copyright and other rights in the Report(s) purchased by the User shall remain the property of the Developer. The circulation of the purchased Report(s) is permitted only within the User’s company or for non-commercial purposes only. “Non-commercial purposes” herein shall mean purposes which are not for the benefit of any commercial third party. The User shall not pass the Report, in whole or in any part, to third parties without first obtaining the written permission from the Developer.
2. This Agreement is governed by the laws of the Republic of Cyprus.
3. All disputes arising out of, or relating to this Agreement, should be first settled out of Court through negotiations. If disputes or claims relate expressly to the quality of the Report(s), the User shall address such claims directly and solely to the Developer.
4. If any disputes, discrepancies or claims arising out of, or relating to this Agreement, including those pertaining to its performance, violation, termination or invalidity, are not settled in conformity with Clause 11.2, this case should be settled in Court of the Republic of Cyprus. 
5. The Company may amend this Agreement at any time by posting the amended version of this Agreement on the Website. In addition, the Company will post notices on frequently visited areas of the Website. All amended terms shall automatically become effective after their publication, unless otherwise stated. 
6. In the event of disagreement with the amended version of this Agreement, the User may unilaterally terminate the performance of this Agreement by informing the Website Administration by telephone or by email. In this case, the User automatically loses the right to use the Services provided by the Website. If the User continues to use the Services of the Website in any way, this means that the User agrees to the amended (new or current) version of this Agreement.
7. Unless otherwise stated, all messages to the Administration of the Website should be emailed to the following address: [email protected]
Unless otherwise stated, all messages to the User should be emailed to the address indicated under registration.
17. Contact details
The Market Publishers Ltd.
Office 101, 87-89 Griva Digeni & Nikolaou Centre, Limassol, Cyprus
Appendix 1 to the Website User Agreement for Online Services
Website Rules of Conduct
1. The Website is owned by the Company.
2. The Users provide the Company with information by the following means:
a. filling in the Registration Form on the Website;
b. filling in the Order Form on the Website;
c. communicating with other Users via the Website.
d. placing data in any accessible area of the Website;
e. emailing to the Company.
3. The information posted by the User(s) to the Company shall not:
a. be false, inaccurate or misleading;
b. be for the purpose of fraud, cheating or malpractice;
c. breach third party property, commercial secrets or privacy;
d. contain data offending honour, dignity or business reputation;
e. involve slander and/or threats in relation to anyone or sound otherwise objectionable;
f. encourage or condone racial hatred or criminal activities;
g. include vulgarity, adult content, swear words and other language likely to offend;
h. carry computer viruses or other computer programmes that may cause damage, unauthorized access, unlawful interception/appropriation of data from any system, appropriation of a system itself (in whole or partially), unapproved acquisition of personal or other data (including data owned by the Company and incorporated in the Website);
i. foster activities harmful to the Company and the Website, including actions that may lead to partial or full termination of services rendered by Internet and other service providers.
j. contain advertising materials, unless  otherwise agreed with the Company.
k. otherwise break laws and Website Rules of Conduct.
4. The information shared between Users, including the data displayed at frequently visited areas of the Website and transmitted on the User-to-User basis, shall not include contact details such as phone numbers, postal and email addresses or any other particulars that might assist direct link between Customer and Developer in circumvention of the Company. The only exception from this rule is paid-for advertisements placed by the User subject to agreement with the Company.
5. The User hereby endows the Company with the right to use, at no expense to the Company, all data provided by the User to the Company (such data may include existing and future intellectual property rights). The use of these data is subject to the terms and conditions of this Agreement; such use is based on non-exclusive rights and is exempt from time and geographical limitations. The Company may concede the above rights to third parties.
6. The Company has a right to apply any storage media (that currently exists and may appear in future) to operate with the data provided by the Users. The use of these data is subject to the terms and conditions of this Agreement.
Appendix 2 to the Website User Agreement for Online Services
Website Terms of Use
1. Registration
1. In order to place an Order and use other Services offered by the Company via the Website, it is required to register on the Website.
Registered Customers will obtain the following:
- the right to place an Order and purchase the Report(s) via the Website;
- access to the information on new and coming entries;
- full participation in Customer Rewards Discount Programme; 
- personalized services.
2. Ordering
Ordering is performed by the following methods:
A.      Online at the Website MarketPublishers.com
Click ‘Add to basket’ on the page with a Report(s) that you wish to purchase. As a result, the selected Report(s) will be added to the basket. Then you can make a final Order by clicking ‘Checkout’. You will be offered available payment methods. Please choose the appropriate one and follow the next instructions. Your Personal Consultant will contact you within 24 hours and will execute the delivery of the Report(s) to the address you indicated.
B.      By telephone +44 20 8123 2220 (Europe), +1 732 587 5005 (USA)
If you have any questions about our Reports or wish to make an Order, please call our Support Centre at +1 732 587 5005.
C.      By e-mail [email protected]
You can send a message with your Order to our e-mail: [email protected]. Please indicate Report(s) title, delivery address, banking details and preferred payment method. Your Personal Consultant will contact you within 24 hours and will execute the delivery of the report(s) to the address you indicated.
3. Custom-tailored Reports
Subject to the Customer’s wish, the Report can be “custom-tailored”.
If a Customer intends to order a custom-tailored Report, it is necessary to use a form located at the relevant Website area or send a letter describing this Order to the following address: [email protected]. Please indicate brief description of the required Report, delivery address, banking details and preferred payment method. Your Personal Consultant will contact you within 24 hours and will execute the delivery of the Report(s) to the address you indicated.
4. Shipping information
Delivery of the Reports to the Customer is executed in the following ways:
A. By e-mail (in electronic form)
The report in electronic form (PDF format) will be sent to your e-mail address. The standard delivery period is 24 hours, but in a number of cases express delivery within 2 hours is possible. In the event of an extra urgent Order, please contact your Personal Consultant or call the Support Centre, and we will put our best efforts to meet your requirements.
Note: Time zones may slightly affect the delivery period. Our company’s work hours:  8.00 - 18.00 GMT-0 (UK time zone), but a number of our Researchers are located in other time zones which may result in certain communication delays.
B. Mail delivery 
Paper (and/or CD-ROM) version of the report can be shipped to your mailing address (the Company currently uses DHL or EMS as its shipping partners). For shipping rates, please contact your Personal Consultant.
5. Payment methods
The following payment methods are used to pay for the Report(s):
A. Payments by bank transfer (SWIFT)
Once your Order is placed, click ‘Invoice’ to get the invoice where relevant banking details and the list of ordered Report(s) are indicated.
The payment is made in USD. If payment in other currency is required, please contact your Personal Consultant who will arrange appropriate documents. 
Note: SWIFT transfers may take 2-3 days which you should take into consideration when you order the Report(s). 
B. Credit card
The Company currently accepts Visa, MasterCard, American Express and Diners Club credit cards as valid forms of payment.
Note: Please mind a 5.5% commission on each transaction. It is advisable to use credit card payments only in case of urgency.
C. Systems of electronic payments: Moneybookers and Web Money
If you decide to use one of these payment systems, please indicate the selected system in payment options and follow the next instructions.
6. Delivery moment
Report is delivered only after full payment arrives. 
7. Accompanying documents
For bookkeeping purposes we may provide a Customer with an Invoice in original and/or other relevant documents.
Please contact your Personal Consultant for all issues connected with the preparation of documents.
8. Customer Rewards Discount Programme
Registered Customers can participate in Customer Rewards Discount Programme  and obtain the following Rewards (Points) Discount Cards:
Premium Card
After you purchase a Report and sign into the Website MarketPublishers.com, you will receive a Rewards Discount Card known as a Premium Card, which will allow you to purchase all further ready-made Reports at a 5% discount.
Corporate Card
Active corporate Customers can get a special Corporate Card, which will enable them to have a 10% discount on the purchase of ready-made Reports and 5% discount on made-to-order market studies.
Customers that place annually not less than 5 Orders can qualify.
VIP Card
Corporate Customers with a large volume of Orders can get a VIP Card, which will guarantee them a 15% discount on ready-made Reports and 10% discount on made-to-order market studies.
Customers that make annually not less than 25 orders can qualify.
Appendix 3 to the Website User Agreement for Online Services - ORDERS/RETURN POLICY
Once you place an order for a product listed on our website, payment for that product becomes due and owing immediately. Notwithstanding the fact that the product will not be despatched until money is received in full, you are liable to pay to TD The Market Publishers, Ltd. all money due on foot of the order. Once we receive your order we have to purchase the product from the publisher, process the payment and arrange the shipping. Because of this element of work involved, we regret that it is not possible for an order to be cancelled once it is submitted. TD The Market Publishers, Ltd. will not be responsible for any delay or failure to comply with our obligations under our contract with you where such delay or failure arises from any cause which is beyond our reasonable control.
The nature of the information being sold means that TD The Market Publishers, Ltd. cannot accept returns of products once they have been dispatched.
As a distributor of content published and supplied by third parties, TD The Market Publishers, Ltd. has no editorial control over said content. Such content expresses the opinions, the advice, the services, the offers, the statements, or other information of the authors, and not of TD The Market Publishers, Ltd.
Appendix 4. Privacy Policy
The Company takes User’s privacy very seriously. This privacy policy has been developed to protect the information gathered from Users of the Website.
Website’s web server identifies the domain name and IP address of each User, but not the e-mail address. Website’s log files collect and store domain name information. The Company also tracks information, in aggregate, on pages and features that Users access.
Company does not sell such information to any third party. The information collected in such manner may be used only for internal audits, statistical analysis, product development and advertising sales efforts. The Company may disclose site usage information to third parties only in aggregate.
Subscribers to Subscription Content as well as Additional Services are asked to provide personally identifiable information (name, e-mail address, job title, company). Company does not share this information with third parties.
Appendix 5. GDPR Compliance

This updated Privacy Policy expands how TD The Market Publishers, Ltd. and its subsidiaries collects and uses information from users of our Website https://marketpublishers.com and/or any website which is hosted on this domain (together the “Website”) operated by TD The Market Publishers, Ltd and/or website of its subsidiaries. The Website and all products and services offered by TD The Market Publishers, Ltd. undergoes this Privacy Policy.

GDPR key points

GDPR is a new data privacy law. The European Parliament adopted the GDPR in April 2016, starting from May 25th all companies dealing with personal and privacy data of EU citizens should be GDPR compliant. It carries provisions that require businesses to protect the data of EU citizens for transactions that occur within EU member states. Whether the company sells to businesses or consumers or whether it has a physical presence in the EU, deals with EU resident data, the company must be GDPR compliant. 

Personally identifiable information or PII

Considering  GDPR companies are dealing with personally identifiable information (PII). There are three categories of PII: general personal data, sensitive personal data or criminal activity data. Most selling companies deal with general PII like name and surname, address (which includes physical address or IP address), job and further information like that. Companies require a consent to gather and process general personal data, still additional measures should be involved to gather and use sensitive personal data and criminal activity data.

Rights of the data subject

Under GDPR, data subjects—people whose data is held—have eight specific rights:

Right to complaint

Right to data portability (new)

Right of access by the data subject

Right to rectify or object to data

Right to be forgotten or informed

Right to oppose automated individual decision-making

Right to a data protection officer (DPO) as safeguard (new)

Right to restriction of processing

What personal information we collect?

TD The Market Publishers, Ltd. collects personal information from you if you (or an organization for whom you work) purchase or use our services, request information, register for an event, sign up to an e-newsletter, request customer support or correspond with us. 

We collect and process the following personal information about you:

  •  Identity information: your first name, last name, username or similar identifier, company name, position.
  • Contact information:  billing address, delivery address, email address and telephone numbers, company website and fax.
  • Financial and transaction information: payment related information,  details about payments to and from you and other details of products and services you purchase from us.
  • Technical information: internet protocol (IP) address, your login data, browser type and version, location, operating system and platform and device and cookie IDs on the devices you use to access this Website and our other web-based products.
  • Profile information: your username and password, purchases or orders made by you or on behalf of an organization, your interests, preferences, feedback.
  • Marketing and communications information, usage information:  information about how you use our Website, products and services, your preferences in receiving marketing materials from us.
  • Other information relating to you which you may provide to us, for example in the correspondence that you send to us.

We also collect personal information from third parties such as our partners and associates, and publicly available websites, to maintain the process of delivery market research product and services. 

How the information is collected?

The information about you can be collected in following ways: 

Direct contact with you upon queries and sales when you give us your contact details, payment details for preparing invoices, when you place an order online, communicate with us by post, phone, email or in other ways. You provide us this information with your consent and the following ways are also included:

  • creating an account on our Website
  • requesting marketing information to be sent to you
  • providing us with some feedback on our products or services
  • providing us with your contact details for us to help you in using our products
  • interacting with us at events and meetings

By providing this information, you get the opportunity to interact or communicate with us or our services.

Automated interactions with our Website, where we may automatically collect technical data about your browsing actions, equipment and patterns. This personal information can be collected by using cookies, server logs and other similar technologies. 

Third party or publicly available sources, where personal information may be obtained from:

  • Our commercial partner or other company we can have a business or contractual relationship with. Under the contract with your employer or organization we may be required to process your personal information in order to comply with our obligations under that contract or to exercise our rights under it.
  • Providers of technical, payment and delivery services who host our data inside and outside of the EU.
  • Survey and marketing companies based inside and outside the EU
  • Analytics providers including those based outside the EU
  • Identity and contact data from publicly available resources.

How collected information is used?

Any personal data that you give us is secured properly. Most of personal data we collect we use to fulfill our services and to respond to queries. The collected data can also be used for promotional and marketing purposes, for purposes of improving and administering our Website and for improving clients’ experience. 

We process personal information we have collected for the following purposes:

  • To process transactions: we may use personal information when user places an order so as to fulfill our services and provide relevant information about our other products. The information is shared with third parties only to the extent necessary to provide the service or with permission of the user. You can any time change your preferences by contacting us via our Website.
  • To administer and improve website: we share content and promotions to inform about interesting material and collect information and feedback we receive from you.
  • To make research of user experience and improve it: in order to find out how users use our services and resources we may process information individually or aggregated.
  • To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
  • To organize correspondence: we use email addresses we receive from users to send them information and updates concerning their orders as well as to respond to their inquiries and requests or to provide up-to-date information about our other products.

How we protect the information?

TD The Market Publishers, Ltd.  uses appropriate technologies, policies, processes and procedures to protect personal information. We align our information security policies and procedures with internationally accepted standards and update those policies regularly to reflect changes in legislation and in business needs.

We provide security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information (like username, password, transaction information and data stored on our Website).

Sensitive and private data exchange between the Website and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We imply measures to protect against accidental loss and unauthorized access, use, destruction, or disclosure of data, we place appropriate restrictions on access to personal information. We use contracts and security reviews to demand from our third-party vendors, service providers and their sub-contractors to protect any personal information they are shared with complying to our security policies and procedures.

With whom we share the information?

We do not sell, trade, or rent Users personal information unless we are given permission. We may use third party service providers to help us fulfill our business duties and the Website or administer activities on our behalf. Without consent we may share generic aggregated information on visitors and users with our business partners, advertisers for purposes presented above, this information is not linked to any personal identification information. 

How long do we keep the data?

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we delete or destroy it securely.

We will keep your personal data according to the length of time determined by a number of factors including the purpose we use that information for and our obligations under other laws.  

These 3 criteria determine the period of retention of your personal information:

  • Queries. In case of queries the information from you will be retained, including the information given on behalf of an organization for whom you work.
  • Legal and/or regulatory requirements. In case of legal or regulatory requirement we will carefully consider whether your personal information requires to be retained after the period described above.
  • Claims. We will retain certain of your personal information for the period in which you or a third party might bring claims against us.


You require us to retain your personal information for a period longer than our stated retention period;

You require the information to be erased (where it applies) and there is no necessity to hold it in connection with any of the reasons permitted or required under the law;

We bring or defend a legal claim or other proceedings during the period we retain your personal information, we will retain your personal information until those proceedings are concluded and no further appeals are possible; also in limited cases, when existing or future law or a court or regulator requires us to keep your personal information for a period different from the stated one.

Third party websites

Advertising or other content may be found on our Website that refers to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not have control over the content or links that appear on these sites and are not responsible for the practices employed by these websites. These sites and services may have their own privacy and customer service policies. Browsing and interaction on any other website, including websites which are linked to our Website, is subject to that website’s terms and policies. Moreover mentioned websites and resources may be constantly changing.

User’ right to Opt-out

If you prefer not to receive e-mail communications from us please kindly inform us and send an e-mail to [email protected] Once you would like us to amend or suppress records containing your personal data we will organize it as soon as possible; still for a period whilst we process your records you may receive communications.


Changes/Updates to Privacy Policy

So as to stay compliant with changing legislation and best practice, this privacy policy may be revised and updated at any time. When we do so, we will notify visitors of our Website and will use all means to keep users informed of how we collect and protect personal information. You acknowledge and agree to be responsible to review this privacy policy periodically and consider our informational notifications.

Your acceptance of these terms

You ascertain the acceptance of this policy by using this Website. Please cease using this Website if you do not agree to this policy. Your continued use of the Website following the posting of changes to this policy will be considered as acceptance of those changes.

Contact us

You can contact us with any question concerning your rights in relation to your personal information, this Privacy Policy, the practices of this Website, dealings with this Website, please email us at [email protected] or contact by phone number +44 20 8123 2220 (UK).