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Ovum: Market Research Reports

Ovum is part of the Datamonitor Group – a global Superbrand™ composed of a portfolio of brands which co-operate, complementing each other, and eventually strengthening their offerings to its readers.

Integrating Butler Group, Datamonitor Technology and Ovum’s ICT expertise with Datamonitor Group’s business analysts and relations with 18 of the biggest 20 worldwide corporations, Ovum is exceptionally positioned to offer actionable, sound advice to the telecommunications, technology and many other business sectors.

Combining their industry knowledge, insight and experience, they help over 6000 of the world’s top-notch companies in making better informed operational and strategic decisions. The Group’s analysis and research products are put together by a vast global network of researchers, industry specialists and corporate analysts that draw on their collective experience in the industry to deliver comment, analysis, advice and opinion on the most recent market conditions and trends.

Publications found: 822
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Australia (country regulation overview) US$ 1,500.00

This report provides an overview of Australia's telecommunicaitons regulatory regime and its efforts to construct its FTTH National Broadband Network (NBN). Features and benefits...

February 2011 24 pages
Taiwan (country regulation overview) US$ 1,500.00

This report provides an extensive overview of the regulatory obligations at the retail and wholesale level for fixed and mobile. We also provide an overview of the national regulatory autho...

February 2011 24 pages
France (country regulation overview) US$ 1,500.00

This report offers an extensive overview of the regulatory obligations at the retail and wholesale level for fixed and mobile in France. It also provides an overview of the national regulat...

February 2011 34 pages
Egypt (country regulation overview) US$ 1,500.00

This report offers a broad overview of the regulation in fixed and mobile markets at retail and wholesale levels. It also provides an overview of the national regulatory authority, key legi...

February 2011 21 pages
Mobile Social Networking: Change Drivers and Key Players US$ 3,000.00

In this first of a two-part report series, we help service providers navigate the increasingly complex mobile social media landscape, and by doing so enable them to position and partner mor...

February 2011 33 pages
Mobile Social Networking: Services and Monetization US$ 3,000.00

Mobile social networking is becoming highly competitive with players clustered around certain service "sweet spots" in the value chain, e.g. location, social gaming, and commerce....

February 2011 34 pages
Global Contact Center Technology Spending Forecast: 2010–15 US$ 7,500.00

This interactive model derives from Ovum's annual contact center markets and technologies mega-model. The model provides insight into spending on core contact center technologies by region,...

February 2011
Ovum Telecoms Forecast Catalog: January 2011 US$ 3,500.00

Clients often ask if Ovum has a forecast for a particular markt segment. Searching the KC will yield a large number of results, and sorting through them to find a specific forecast can be a...

February 2011
Citrix Company Assessment US$ 995.00

Citrix is a strong company, technically and financially. Its desktop virtualization software delivers applications to the desktops of a claimed 100 million end users. The company also has l...

February 2011 24 pages
Service-now.com - SaaS for IT Service Automation US$ 995.00

Service-now.com is functionally rich and easy to use, and from a systems management perspective the burden of application provision sits solely with Service-now.com. This is a big plus for...

February 2011 16 pages
ASG - Enterprise Automation Management Suite for IT Service Management US$ 995.00

In partnering with PS'Soft, ASG has created an ITIL-aligned ITSM solution that addresses the corporate need for technology to support service desk and ITIL processes. Designed for enterpris...

February 2011 18 pages
Frontrange Solutions - FrontRange ITSM Enterprise US$ 995.00

FrontRange ITSM Enterprise is strongly aligned to the ITIL v3 framework of ITSM best practices. It meets the core ITIL v3 processes out of the box, and is verified by the Pink Elephant ITIL...

February 2011 15 pages
VMware - VMware Service Manager 9 US$ 995.00

IT functions are currently being squeezed by the enterprise-wide mandate to "deliver more with less," as well as the need to maximize the availability of business-critical IT serv...

February 2011 15 pages
ICCM - e-Service Desk Products v10 US$ 995.00

ICCM Solutions is a provider of IT service management (ITSM) and helpdesk software with a portfolio of ITSM-enabling solutions, which includes e-Service Desk, e-Service Desk Enhanced, and e...

February 2011 16 pages
Cherwell Software - Cherwell Service Management v.3.5 US$ 995.00

Built from the ground up by experienced ITSM industry professionals, the solution provides comprehensive functionality through an intuitive and uncluttered interface, thus enabling even fir...

February 2011 14 pages
KANA SEM version 11 US$ 995.00

As customer service rises up the corporate strategic agenda, businesses are tuning their service strategies and investing in tools to help deliver on them. KANA SEM provides a unified envir...

February 2011 13 pages
Aditi Technologies - CIOPulse US$ 995.00

Aditi’s CIOPulse is positioned as a simple yet pertinent solution for CIOs of medium to large enterprises looking to monitor their IT assets and meet service level agreements (SLAs) on a da...

February 2011 15 pages
CA Technologies - CA Service Management Solutions r12 US$ 995.00

CA Technologies Service Management portfolio of software solutions has the potential to position IT as a true business enabler, rather than merely a support center, and CA Technologies shou...

February 2011 16 pages
LANdesk Software - LANDesk Service Desk Suite v7.4 US$ 995.00

The need to demonstrate business value and maximize the availability of business-critical IT services is continuing to focus corporate IT's attention on the IT Infrastructure Library (ITIL)...

February 2011 14 pages
Oracle - CRM On Demand US$ 995.00

Oracle CRM On Demand is a software-as-a-service offering and a key component of Oracle’s broad and mature CRM portfolio. Oracle now appears to be investing strongly in both developing and m...

February 2011 12 pages
Du: Stellar Growth will be Hard to Sustain US$ 1,500.00

Du has impressed with its performance, gaining over 37% mobile market share less than four years after launching services and achieving a sustainable operational scale. It is now faced with...

February 2011 21 pages
Turkcell: Defending Market Leadership US$ 1,500.00

Turkcell remains the largest mobile operator in Turkey. However, it is facing a declining market share and shrinking top line. To counter this, it has focused on growing revenues from mobil...

February 2011 23 pages
GTL Infrastructure: Infrastructure Sharing Case Study US$ 1,500.00

GTL Infrastructure (GTL Infra) is the largest independent tower infrastructure company in India, and it has been extremely successful in recent times, with the company's client portfolio in...

February 2011 13 pages
Telkom South Africa: Repositioning to Capture Growth US$ 1,500.00

Telkom South Africa is currently repositioning itself. Facing the proposition of increased fixed-to-mobile substitution following the sale of its 50% share in Vodacom, the company re-entere...

February 2011 24 pages
Regional Telecoms Overview: North America US$ 1,500.00

This report provides an overview of the financial and operational performance of major telecos and cable operators in the US and Canada, using reported results for the first nine months of...

February 2011 53 pages
Making a Profit from Mobile Broadband Data US$ 2,500.00

Operators cannot afford to let traffic flood their networks without ensuring that revenues follow. The solution is to control bandwidth at a customer level to optimize revenue opportunities...

February 2011 20 pages
Market Share: 3Q10 FTTx, DSL, and CMTS US$ 3,000.00

Among the market segments, both the telco (DSL 35%, FTTx 49%) and cable markets (18%) rose significantly versus the year-ago quarter. Sequentially, DSL and FTTx markets rose (7% and 10%, re...

February 2011 35 pages
Prepaid in India: Data Services to Drive Growth US$ 2,500.00

With mobile penetration in India above 60%, the majority of the next 500 million connections are likely to be low-value subscribers. Most of these subscribers will opt for prepaid services,...

February 2011 23 pages
10G PON Deployment Plans for 2011: Review US$ 2,500.00

This report provides an overview of the market drivers for 10G PON along with the initial cost analysis for 10G PON equipment. In addition, the report examines initial deployments for 10G P...

February 2011 12 pages
Optimizing customer engagement in smart meter deployments US$ 3,995.00

As the earliest deployments of smart metering reach completion and a raft of new deployments are starting, it has become clear that possibly the most important element of smart meters – the...

February 2011 40 pages
The Impact of Social CRM on Retail Banking US$ 2,995.00

Social networking transcends boundaries, encouraging interaction and collaboration between disparate users united by a common cause, belief, issue or interest. With social media destined to...

February 2011 40 pages
The Impact of Retail Market Trends on Wholesale Telecoms US$ 2,500.00

The rate of retail service innovation and deployment continues to accelerate. Wholesalers must anticipate and understand the changing demands of new retail telecoms services before they can...

February 2011 27 pages
Orange Business Services: Enterprise Strategy Review 2011 US$ 2,500.00

The global services market is becoming more competitive. Telecoms operators are increasing service delivery capability and challenging IT outsourcing providers. New entrants in emerging mar...

February 2011 34 pages
CRM Business Trends 2010 US$ 3,395.00

Trends associated with contact center outsourcing and services, based on interviews with contact center managers across major geographies and verticals. Features and benefits Tren...

February 2011 51 pages
Business Trends: Understanding Your Healthcare Technology Customer US$ 1,895.00

While few hospitals are significantly ramping up IT budgets, few are cutting back on investment. EHRs continue to be the main investment priority but hospitals also recognize the need for d...

February 2011 91 pages
Pacnet (wholesale) US$ 750.00

Pacnet is a private equity submarine cable operator focused on Asia. Pacnet has a large design capacity in its intra-Asian network, a low cost base, and a footprint in Asia, one of the worl...

February 2011 20 pages
China (country regulation overview) US$ 1,500.00

This report provides an extensive overview of the regulatory obligations at the retail and wholesale level for fixed and mobile. We also provide an overview of the national regulatory autho...

January 2011 19 pages
New Zealand (country regulation overview) US$ 1,500.00

New Zealand has emerged from a period of dramatic regulatory reform that began in 2006. New access arrangements for broadband services and infrastructure are now in place, and the functiona...

January 2011 28 pages
Telekom Malaysia US$ 1,500.00

Asia-Pacific is one of the key emerging markets and Telekom Malaysia is a key fixed-line operator in the region. This report discusses the key strengths, weaknesses, and opportunities of Te...

January 2011 22 pages
Telecoms Operators' Green And Carbon Reduction Strategies US$ 2,500.00

This report examines telecoms operators’ environmental strategies, with particular emphasis on measures aimed at reducing CO2 emissions. It details the specific measures already undertaken...

January 2011 79 pages
Enterprise Search Technology Evaluation Report US$ 2,995.00

As organizations address the requirements of faster and better decision making, they need enterprise search and retrieval (ESR) solutions, and tools that can deal with the rapidly increasin...

January 2011 280 pages
Regional Broadband Overview: Middle East & Africa US$ 2,500.00

This report provides an overview of the broadband markets in the Middle East and Africa. It Highlights various trends in the region pertaining to fixed and mobile broadband subscriber growt...

January 2011 76 pages
Business Trends: Understanding Your Education Technology Customer US$ 3,395.00

This Ovum study examines top business challenges, IT budget outlook, spending priorities, and the adoption of enterprise applications solutions among higher education institutions in Asia-P...

January 2011 89 pages
Business Trends 2010: Knowing Your CRM Outsourcing Customer in Australia US$ 1,895.00

This brief is based on Ovum's annual CRM outsourcing Business Trends data of respondents across verticals and examines trends in the Australian outsourced contact center market, taking into...

January 2011 23 pages
MKS - Integrity US$ 995.00

This describes and analyzes MKS Integrity. Features and benefits Unlike most of its rivals, MKS's ALM offerings are based on a single integrated product.It spans software configur...

January 2011 15 pages
Brainware - Distiller US$ 995.00

Despite the gradual decline of paper usage in the major industrial countries, it still continues to be a major element of multiple business processes. Brainware Distiller can improve busine...

January 2011 12 pages
CollabNet - TeamForge US$ 995.00

Originally known for the popular open source Subversion SCCM system, CollabNet has steadily built & acquired its way to a broader portfolio of ALM solutions covering planning and lifecy...

January 2011 12 pages
TechExcel - ALM US$ 995.00

TechExcel offers an integrated platform Application Lifecycle Management platform that is suitable for Agile and non-Agile projects and processes, as well as environments that combine both...

January 2011 12 pages
IBM Rational - ALM Solutions US$ 995.00

IBM Rational is well down the path of a generational transition of its application lifecycle products to the Jazz architecture. Features and benefits Thanks to the Telelogic acqui...

January 2011 18 pages
Adobe - Livecycle US$ 995.00

Adobe LiveCycle ES2.5 cannot be viewed as a full-featured BPM suite in the traditional sense, but it does not pretend to be. What it does contain, however, is a set of tools that will allow...

January 2011 16 pages

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