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Ovum: Market Research Reports

Ovum is part of the Datamonitor Group – a global Superbrand™ composed of a portfolio of brands which co-operate, complementing each other, and eventually strengthening their offerings to its readers.

Integrating Butler Group, Datamonitor Technology and Ovum’s ICT expertise with Datamonitor Group’s business analysts and relations with 18 of the biggest 20 worldwide corporations, Ovum is exceptionally positioned to offer actionable, sound advice to the telecommunications, technology and many other business sectors.

Combining their industry knowledge, insight and experience, they help over 6000 of the world’s top-notch companies in making better informed operational and strategic decisions. The Group’s analysis and research products are put together by a vast global network of researchers, industry specialists and corporate analysts that draw on their collective experience in the industry to deliver comment, analysis, advice and opinion on the most recent market conditions and trends.

Publications found: 822
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Australia (country regulation overview)

US$ 1,500.00

This report provides an overview of Australia's telecommunicaitons regulatory regime and its efforts to construct its FTTH National Broadband Network (NBN). Features and benefits...

February 2011 24 pages

Taiwan (country regulation overview)

US$ 1,500.00

This report provides an extensive overview of the regulatory obligations at the retail and wholesale level for fixed and mobile. We also provide an overview of the national regulatory autho...

February 2011 24 pages

France (country regulation overview)

US$ 1,500.00

This report offers an extensive overview of the regulatory obligations at the retail and wholesale level for fixed and mobile in France. It also provides an overview of the national regulat...

February 2011 34 pages

Egypt (country regulation overview)

US$ 1,500.00

This report offers a broad overview of the regulation in fixed and mobile markets at retail and wholesale levels. It also provides an overview of the national regulatory authority, key legi...

February 2011 21 pages

Mobile Social Networking: Change Drivers and Key Players

US$ 3,000.00

In this first of a two-part report series, we help service providers navigate the increasingly complex mobile social media landscape, and by doing so enable them to position and partner mor...

February 2011 33 pages

Mobile Social Networking: Services and Monetization

US$ 3,000.00

Mobile social networking is becoming highly competitive with players clustered around certain service "sweet spots" in the value chain, e.g. location, social gaming, and commerce....

February 2011 34 pages

Global Contact Center Technology Spending Forecast: 2010–15

US$ 7,500.00

This interactive model derives from Ovum's annual contact center markets and technologies mega-model. The model provides insight into spending on core contact center technologies by region,...

February 2011

Ovum Telecoms Forecast Catalog: January 2011

US$ 3,500.00

Clients often ask if Ovum has a forecast for a particular markt segment. Searching the KC will yield a large number of results, and sorting through them to find a specific forecast can be a...

February 2011

Citrix Company Assessment

US$ 995.00

Citrix is a strong company, technically and financially. Its desktop virtualization software delivers applications to the desktops of a claimed 100 million end users. The company also has l...

February 2011 24 pages

Service-now.com - SaaS for IT Service Automation

US$ 995.00

Service-now.com is functionally rich and easy to use, and from a systems management perspective the burden of application provision sits solely with Service-now.com. This is a big plus for...

February 2011 16 pages

ASG - Enterprise Automation Management Suite for IT Service Management

US$ 995.00

In partnering with PS'Soft, ASG has created an ITIL-aligned ITSM solution that addresses the corporate need for technology to support service desk and ITIL processes. Designed for enterpris...

February 2011 18 pages

Frontrange Solutions - FrontRange ITSM Enterprise

US$ 995.00

FrontRange ITSM Enterprise is strongly aligned to the ITIL v3 framework of ITSM best practices. It meets the core ITIL v3 processes out of the box, and is verified by the Pink Elephant ITIL...

February 2011 15 pages

VMware - VMware Service Manager 9

US$ 995.00

IT functions are currently being squeezed by the enterprise-wide mandate to "deliver more with less," as well as the need to maximize the availability of business-critical IT serv...

February 2011 15 pages

ICCM - e-Service Desk Products v10

US$ 995.00

ICCM Solutions is a provider of IT service management (ITSM) and helpdesk software with a portfolio of ITSM-enabling solutions, which includes e-Service Desk, e-Service Desk Enhanced, and e...

February 2011 16 pages

Cherwell Software - Cherwell Service Management v.3.5

US$ 995.00

Built from the ground up by experienced ITSM industry professionals, the solution provides comprehensive functionality through an intuitive and uncluttered interface, thus enabling even fir...

February 2011 14 pages

KANA SEM version 11

US$ 995.00

As customer service rises up the corporate strategic agenda, businesses are tuning their service strategies and investing in tools to help deliver on them. KANA SEM provides a unified envir...

February 2011 13 pages

Aditi Technologies - CIOPulse

US$ 995.00

Aditi’s CIOPulse is positioned as a simple yet pertinent solution for CIOs of medium to large enterprises looking to monitor their IT assets and meet service level agreements (SLAs) on a da...

February 2011 15 pages

CA Technologies - CA Service Management Solutions r12

US$ 995.00

CA Technologies Service Management portfolio of software solutions has the potential to position IT as a true business enabler, rather than merely a support center, and CA Technologies shou...

February 2011 16 pages

LANdesk Software - LANDesk Service Desk Suite v7.4

US$ 995.00

The need to demonstrate business value and maximize the availability of business-critical IT services is continuing to focus corporate IT's attention on the IT Infrastructure Library (ITIL)...

February 2011 14 pages

Oracle - CRM On Demand

US$ 995.00

Oracle CRM On Demand is a software-as-a-service offering and a key component of Oracle’s broad and mature CRM portfolio. Oracle now appears to be investing strongly in both developing and m...

February 2011 12 pages

Du: Stellar Growth will be Hard to Sustain

US$ 1,500.00

Du has impressed with its performance, gaining over 37% mobile market share less than four years after launching services and achieving a sustainable operational scale. It is now faced with...

February 2011 21 pages

Turkcell: Defending Market Leadership

US$ 1,500.00

Turkcell remains the largest mobile operator in Turkey. However, it is facing a declining market share and shrinking top line. To counter this, it has focused on growing revenues from mobil...

February 2011 23 pages

GTL Infrastructure: Infrastructure Sharing Case Study

US$ 1,500.00

GTL Infrastructure (GTL Infra) is the largest independent tower infrastructure company in India, and it has been extremely successful in recent times, with the company's client portfolio in...

February 2011 13 pages

Telkom South Africa: Repositioning to Capture Growth

US$ 1,500.00

Telkom South Africa is currently repositioning itself. Facing the proposition of increased fixed-to-mobile substitution following the sale of its 50% share in Vodacom, the company re-entere...

February 2011 24 pages

Regional Telecoms Overview: North America

US$ 1,500.00

This report provides an overview of the financial and operational performance of major telecos and cable operators in the US and Canada, using reported results for the first nine months of...

February 2011 53 pages

Making a Profit from Mobile Broadband Data

US$ 2,500.00

Operators cannot afford to let traffic flood their networks without ensuring that revenues follow. The solution is to control bandwidth at a customer level to optimize revenue opportunities...

February 2011 20 pages

Market Share: 3Q10 FTTx, DSL, and CMTS

US$ 3,000.00

Among the market segments, both the telco (DSL 35%, FTTx 49%) and cable markets (18%) rose significantly versus the year-ago quarter. Sequentially, DSL and FTTx markets rose (7% and 10%, re...

February 2011 35 pages

Prepaid in India: Data Services to Drive Growth

US$ 2,500.00

With mobile penetration in India above 60%, the majority of the next 500 million connections are likely to be low-value subscribers. Most of these subscribers will opt for prepaid services,...

February 2011 23 pages

10G PON Deployment Plans for 2011: Review

US$ 2,500.00

This report provides an overview of the market drivers for 10G PON along with the initial cost analysis for 10G PON equipment. In addition, the report examines initial deployments for 10G P...

February 2011 12 pages

Optimizing customer engagement in smart meter deployments

US$ 3,995.00

As the earliest deployments of smart metering reach completion and a raft of new deployments are starting, it has become clear that possibly the most important element of smart meters – the...

February 2011 40 pages

The Impact of Social CRM on Retail Banking

US$ 2,995.00

Social networking transcends boundaries, encouraging interaction and collaboration between disparate users united by a common cause, belief, issue or interest. With social media destined to...

February 2011 40 pages

The Impact of Retail Market Trends on Wholesale Telecoms

US$ 2,500.00

The rate of retail service innovation and deployment continues to accelerate. Wholesalers must anticipate and understand the changing demands of new retail telecoms services before they can...

February 2011 27 pages

Orange Business Services: Enterprise Strategy Review 2011

US$ 2,500.00

The global services market is becoming more competitive. Telecoms operators are increasing service delivery capability and challenging IT outsourcing providers. New entrants in emerging mar...

February 2011 34 pages

CRM Business Trends 2010

US$ 3,395.00

Trends associated with contact center outsourcing and services, based on interviews with contact center managers across major geographies and verticals. Features and benefits Tren...

February 2011 51 pages

Business Trends: Understanding Your Healthcare Technology Customer

US$ 1,895.00

While few hospitals are significantly ramping up IT budgets, few are cutting back on investment. EHRs continue to be the main investment priority but hospitals also recognize the need for d...

February 2011 91 pages

Pacnet (wholesale)

US$ 750.00

Pacnet is a private equity submarine cable operator focused on Asia. Pacnet has a large design capacity in its intra-Asian network, a low cost base, and a footprint in Asia, one of the worl...

February 2011 20 pages

China (country regulation overview)

US$ 1,500.00

This report provides an extensive overview of the regulatory obligations at the retail and wholesale level for fixed and mobile. We also provide an overview of the national regulatory autho...

January 2011 19 pages

New Zealand (country regulation overview)

US$ 1,500.00

New Zealand has emerged from a period of dramatic regulatory reform that began in 2006. New access arrangements for broadband services and infrastructure are now in place, and the functiona...

January 2011 28 pages

Telekom Malaysia

US$ 1,500.00

Asia-Pacific is one of the key emerging markets and Telekom Malaysia is a key fixed-line operator in the region. This report discusses the key strengths, weaknesses, and opportunities of Te...

January 2011 22 pages

Telecoms Operators' Green And Carbon Reduction Strategies

US$ 2,500.00

This report examines telecoms operators’ environmental strategies, with particular emphasis on measures aimed at reducing CO2 emissions. It details the specific measures already undertaken...

January 2011 79 pages

Enterprise Search Technology Evaluation Report

US$ 2,995.00

As organizations address the requirements of faster and better decision making, they need enterprise search and retrieval (ESR) solutions, and tools that can deal with the rapidly increasin...

January 2011 280 pages

Regional Broadband Overview: Middle East & Africa

US$ 2,500.00

This report provides an overview of the broadband markets in the Middle East and Africa. It Highlights various trends in the region pertaining to fixed and mobile broadband subscriber growt...

January 2011 76 pages

Business Trends: Understanding Your Education Technology Customer

US$ 3,395.00

This Ovum study examines top business challenges, IT budget outlook, spending priorities, and the adoption of enterprise applications solutions among higher education institutions in Asia-P...

January 2011 89 pages

Business Trends 2010: Knowing Your CRM Outsourcing Customer in Australia

US$ 1,895.00

This brief is based on Ovum's annual CRM outsourcing Business Trends data of respondents across verticals and examines trends in the Australian outsourced contact center market, taking into...

January 2011 23 pages

MKS - Integrity

US$ 995.00

This describes and analyzes MKS Integrity. Features and benefits Unlike most of its rivals, MKS's ALM offerings are based on a single integrated product.It spans software configur...

January 2011 15 pages

Brainware - Distiller

US$ 995.00

Despite the gradual decline of paper usage in the major industrial countries, it still continues to be a major element of multiple business processes. Brainware Distiller can improve busine...

January 2011 12 pages

CollabNet - TeamForge

US$ 995.00

Originally known for the popular open source Subversion SCCM system, CollabNet has steadily built & acquired its way to a broader portfolio of ALM solutions covering planning and lifecy...

January 2011 12 pages

TechExcel - ALM

US$ 995.00

TechExcel offers an integrated platform Application Lifecycle Management platform that is suitable for Agile and non-Agile projects and processes, as well as environments that combine both...

January 2011 12 pages

IBM Rational - ALM Solutions

US$ 995.00

IBM Rational is well down the path of a generational transition of its application lifecycle products to the Jazz architecture. Features and benefits Thanks to the Telelogic acqui...

January 2011 18 pages

Adobe - Livecycle

US$ 995.00

Adobe LiveCycle ES2.5 cannot be viewed as a full-featured BPM suite in the traditional sense, but it does not pretend to be. What it does contain, however, is a set of tools that will allow...

January 2011 16 pages

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