Enterprise Search Technology Evaluation Report

Date: January 22, 2011
Pages: 280
Price:
US$ 2,995.00
Publisher: Ovum
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: ED5CD8D8C07EN
Leaflet:

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Enterprise Search Technology Evaluation Report
Introduction

As organizations address the requirements of faster and better decision making, they need enterprise search and retrieval (ESR) solutions, and tools that can deal with the rapidly increasing volumes of available information both within, and around the enterprise. Such solutions need to address the multiple issues of usability, integration and security, scalability and performance needs.

Features and benefits
  • This report provides strategy for the CIO, analysis of the technologies for the CTO and objective comparisons for selection.
  • Comprehensive features matrix and functional analysis of 12 of the most important products in the market
  • Discussion and analysis of the importance federation, the convergence with BI technologies and the impact of social media.
Highlights

There are a few large vendors, a myriad of small and emerging vendors, and now well-established, and credible open source software (OSS) alternatives. An increasing level of embedded ESR functionality being found within applications, particularly those from the larger vendors or via OEM.

There are now a number of mature OSS products, and most importantly a range of integrators to deploy and support them. Their functionality is sufficient for most organizational needs, and there is a wide range of interfaces and tools available to support integration into existing IT environments.

Some commentators believe that the market for ESR solutions and the number of ‘significant’ solutions have both reduced to the point where analyses such as this report are no longer relevant. Ovum completely disagrees demand for ESR solutions, as this reprt shows has arguably never been higher.

Your key questions answered
  • Open source is a viable/reliable/demonstrable alternative to proprietary solutions, but there may be additional services costs.
  • No one solution will meet all of an organization’s ESR requirements, domain focussed solutions give benefits.
  • Organizations need to follow a structured project management methodology to get the best value from ESR solutions.
MANAGEMENT SUMMARY

1.1 Management summary
  Catalyst
  Key findings
  Ovum view
  Business issues
  Technology issues
  Market issues
  The Enterprise Search and Retrieval extended Decision Matrix
1.2 Report objectives and structure
  Chapter 2 – Fundamentals of Enterprise Search and Retrieval
  Chapter 3 – Federated search: finding needles within haystacks
  Chapter 4 - Enterprise search and retrieval (ESR) meets business intelligence (BI)
  Chapter 5 – Using social search and analytics to improve business outcomes
  Chapter 6 – Market perspectives and vendor comparisons
  Chapter 7 – Technology audits
  Chapter 8 – Vendor profiles
  Chapter 9 – Glossary
  Chapter 10 – Appendix

FUNDAMENTALS OF ENTERPRISE SEARCH AND RETRIEVAL

2.1 Summary
  Catalyst
  Ovum view
  Key messages
2.2 Business impact
  Business issues
  Organization issues
  Technology issues
2.3 Selection criteria
  Search and query capabilities
  Visualization and navigation capabilities
  Data sources supported and indexing capabilities
  Administration and management
  Security
  Maturity
  Scalability
  Interoperability
  Innovation
  Enterprise fit
2.4 Solution maturity
  Consolidation plus innovation
  Open source the ‘elephant in the room’ for ESR
  SaaS is ready and waiting
  The appliance is getting sophisticated
  The Ovum view
2.5 Deployment and management considerations
  There will always be more content to index
  What content does the organization want to index?
  Performance
  Security in hybrid deployments
  Search can always be improved
  Domain expertise is essential for successful deployment
  Common barriers and pitfalls
2.6 Recommendations
  Recommendations for enterprises
  Recommendations for vendors

FEDERATED SEARCH: FINDING NEEDLES WITHIN HAYSTACKS

3.1 Summary
  Catalyst
  Ovum view
  Key messages
3.2 Improving the accessibility and retrieval of corporate information
  Employee search expectations are influenced by familiar Internet technologies
  Business information resides in heterogeneous systems and repositories
  Users want a single interface to web, intranet, and other information resources
3.3 Extending the range, reach, and quality of enterprise search
  To be truly enterprise-wide, search needs to be federated
  Federated search enables simplified access to content from legacy systems
  Relevancy, quality, and timeliness of search results are improved with federated search
3.4 Developing a federated search strategy for the enterprise
  Deploying federated search within the enterprise presents a range of challenges
  The primary delivery points for federated search are the desktop, mobile, and portal
  Selecting a federated search solution requires considered evaluation
3.5 Recommendations
  Recommendations for enterprises
  Recommendations for vendors

ENTERPRISE SEARCH AND RETRIEVAL MEETS BUSINESS INTELLIGENCE

4.1 Summary
  Catalyst
  Ovum view
  Key messages
4.2 Opportunity knocks for enterprise search and business intelligence innovation
  The confluence of BI and ESR solutions will help organizations address information management challenges
  Next-generation BI solutions need to look beyond structured data
  ESR can help navigate through structured data and semi-structured information
4.3 Unified information management requires the amalgimation of BI and ESR technologies
  The cross-fertilization of ideas and techniques between BI and ESR domains is nurturing innovation
  BI vendors will try to acquire their way into the ESR market
  Integration between BI and ESR will help plug the enterprise information management gaps
4.4 BI and ESR: tools and technologies to ride out the recession
  ESR could spread the benefits of BI throughout the organization
  Different approaches to amalgamating ESR and BI
4.5 Recommendations
  Recommendations for enterprises
  Recommendations for vendors

USING SOCIAL SEARCH AND ANALYTICS TO IMPROVE BUSINESS OUTCOMES

5.1 Summary
  Catalyst
  Ovum view
  Key messages
5.2 Extracting social capital from business networks
  The corporate email system is still the primary source for business social networking insights
  Social discovery uncovers the business relationships that matter the most
  Realtime social search can add value and insight to decision support systems
5.3 Listening and reacting to social networks
  The corporate marketing function is struggling to make sense of online conversations
  Organizations can gain significant insight and market intelligence by ‘listening’ to the social web
  Search-based social networking tools connect companies to their employees, customers, and partners
5.4 Using search to determine what is truly important
  Search, analysis, and filtering tools for business social networking environments are still in their infancy
  Enterprise search and social analytics provide business users with an actionable view of corporate information
  Complex organizations will be the early beneficiaries of social analytics
5.5 Recommendations
  Recommendations for enterprises
  Recommendations for vendors

MARKET PERSPECTIVES AND VENDOR COMPARISONS

6.1 Summary
  Catalyst
  Ovum view
  Key messages
6.2 Enterprise search and retrieval Features Matrix
  Features Matrix methdology
  Features Matrix
6.3 Enterprise search and retrieval extended Decision Matrix
  Catalyst
  Summary
  Market developments
  The ESR market is growing at a rapid pace
  The ESR extended and core decision matrices
  The ESR core decision matrix
  Market leaders
  Summary scores
  Methodology
  Extended methodology
  Further reading
6.4 Enterprise search and retrieval vendor analysis
  Autonomy: ESR radars
  Endeca: ESR radars
  Google: ESR radars
  IBM: ESR radars
  Microsoft: ESR radars
  Oracle: ESR radars
  Recommind: ESR radars
  Sinequa: ESR radars
  Extended vendor/developer analysis

TECHNOLOGY AUDITS

7.1 Apache Software Foundation – Solr 1.4
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.2 Autonomy – IDOL
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.3 Endeca Technologies – Information Access Platform 6.1
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.4 Exalead – Exalead CloudView
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
7.5 Funnelback/Squiz – Funnelback Web and Enterprise Search Version
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.6 Google – Google Search Appliance 6.0
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
7.7 IBM – OmniFind Enterprise Edition 9.1
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.8 Microsoft – FAST Search Server 2010 for SharePoint
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.9 Oracle – Secure Enterprise Search 11g
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.10 Recommind – Decisiv Search 6.0
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.11 Sinequa – Sinequa Enterprise Search 7.1
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples
7.12 Vivisimo, Inc. – Velocity Platform 7.5
  Catalyst
  Key findings
  Ovum view
  Recommendations
  Solution overview
  Solution analysis
  Product strategy
  Implementation
  Deployment examples

VENDOR PROFILES

Active Navigation
  Company profile
Brainware
  Company profile
Clearwell
  Company profile
Coveo
  Company profile
Dieselpoint
  Company profile
Expert System
  Company profile
Fabasoft
  Company profile
Flax
  Company profile

ISYS

  Company profile
Lucid Imagination
  Company profile
MarkLogic Corporation
  Company profile
Search Technologies
  Company profile
Simplexo
  Company profile
StoredIQ
  Company profile
Trampoline Systems
  Company profile
UltraKnowledge
  Company profile
WolframAlpha
  Company profile

X1

  Company profile

GLOSSARY

Glossary
  ACL (access control list)
  API (application programming interface)
  Archive data
  ASP (application service provider)
  Audit trail
  BPM (business process management)
  CAS (content addressed storage)
  CEO
  CFO
  CIFS (common internet file system)
  COM (component object model)
  Compliance
  Corporate portal
  Crawling
  CRM (customer relationship management)
  DB2
  DHTML (dynamic HTML)
  DPA
  DRM (digital rights management)
  DTI (former)
  ECM (enterprise content management)
  EDM (electronic document management )
  EDRM (electronic document and records management)
  Eduction
  e-GMS (e-government metadata standard)
  ERM (electronic records management)
  ERP (enterprise resource planning)
  ESR (enterprise search and retrieval)
  ETL (extract, transform and load)
  Extranet
  Fileplan
  FTP (file transfer protocol)
  FTS (full text search)
  Garbling
  Groupware
  GUI (graphical user interface)
  HTML (hypertext markup language)
  HTTP (hypertext transfer protocol)
  HTTPS (hypertext transfer protocol over secure sockets layer)
  ICE (information and content exchange)
  Intranet
  ISP (internet service provider)
  Java EE - Java Platform Enterprise Edition
  JDBC (Java database connectivity)
  LDAP (lightweight directory access protocol)
  Lemmatisation
  MDM (master data management)
  Metadata
  Middleware
  .NET
  ODBC (open database connectivity)
  Ontology
  Parsing
  PDF (portable document format)
  Personalisation
  Phonetics
  Phrasing
  PKI (public key infrastructure)
  Portal
  Pure-play
  RDF (resource description framework)
  Relational database
  Repository
  REST (representational state transfer)
  ROI (return on investment)
  RTF (rich text format)
  SaaS (software as a service)
  SAML (security assertion markup language)
  SCM (supply chain management)
  SDK (software developers kit)
  Semantics
  SGML (standard generalised markup language)
  SME (small to medium-sized enterprise)
  SMTP (simple mail transfer protocol)
  SOAP (simple object access protocol)
  Spider
  SQL (structured query language)
  SSL (secure sockets layer)
  SSO (single sign-on)
  Synonyms
  Taxonomy
  TCO (total cost of ownership)
  TCP/IP (transmission control protocol/internet protocol )
  Telco
  Tokenisation
  Trigram
  UDDI (universal discovery, description, and integration)
  UIMA (unstructuctured information management architecture)
  UNICODE
  URL (uniform resource locator)
  W3C (World Wide Web Consortium)
  WAIS (Wide-area information system)
  WCM (web content management)
  Web crawler
  WebDAV (World Wide Web distributed authoring and versioning, or web-based distribution authoring and versioning)
  Web services
  Workflow
  WSDL (web services description language)
  XML (extensible markup language)

APPENDIX

Further reading
Methodology
Author(s)
Ovum consulting
Disclaimer
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