Cherwell Software - Cherwell Service Management v.3.5

Date: February 22, 2011
Pages: 14
Price:
US$ 995.00
Publisher: Ovum
Report type: Brief Review
Delivery: E-mail Delivery (PDF)
ID: C2057869B74EN
Leaflet:

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Cherwell Software - Cherwell Service Management v.3.5
Introduction

Built from the ground up by experienced ITSM industry professionals, the solution provides comprehensive functionality through an intuitive and uncluttered interface, thus enabling even first-time users to derive productivity benefits. Notable aspects of Cherwell’s offering are its flexible delivery model, simple licensing structure, ease of use, customizability, and its intuitive design.

Features and benefits
  • Provides the core ITIL v3 processes out-of-the-box. Offers wizard-driven workflows which can be implemented by business users.
  • Excellent support for customization and solution scope extension.
  • A "One Step" feature that automates the execution of a series of repeated tasks.
  • 11 ITIL processes are certified by PinkVERIFY. Cherwell Service Management is also certified by Serview for ITIL compliance.
  • Priced for mid-market organizations.
Highlights

Cherwell Service Management is applicable to organizations within all verticals and of all sizes.

The solutions can help to maximize IT service availability and improve IT-to-business alignment. Cherwell can also be readily configured to deliver external customer-facing support services.

Customers can choose how to consume the solution, with a choice in the financial model (lease or own), the deployment model (customer or Cherwell hosts the application and data), and the user experience (smart client or browser-based interfaces).

Your key questions answered
  • Cherwell Service Management should be considered for any medium-to-large organization looking to introduce ITSM processes and/or supporting technology
  • Cherwell Service Management is a vertical-agnostic offering that is appropriate for organizations across a wide range of industry sectors.
  • The SaaS option for Cherwell Service Management can remove the burden of providing and supporting an IT-focused support solution internally.
  • The SaaS option for Cherwell Service Management is also appropriate for smaller organizations and those starting out on the journey of ITIL adoption.
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