LANdesk Software - LANDesk Service Desk Suite v7.4

Date: February 22, 2011
Pages: 14
US$ 995.00
Publisher: Ovum
Report type: Brief Review
Delivery: E-mail Delivery (PDF)

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LANdesk Software - LANDesk Service Desk Suite v7.4

The need to demonstrate business value and maximize the availability of business-critical IT services is continuing to focus corporate IT's attention on the IT Infrastructure Library (ITIL) v3 framework of IT service management (ITSM) best practices.

Features and benefits
  • ITIL v3-aligned to deliver against the core processes.
  • Highly flexible and configurable solution. Technology delivered as part of a people-centric approach.
  • Cross-ITIL process integration and strong third-party integration capabilities.
  • Easy-to-use management dashboards and reporting.
  • Deployment supported by the LANDesk Maturity Model. Integrated with LANDesk's management automation platform.

LANDesk Service Desk is applicable to medium-to-large enterprises within most verticals.

It can help to maximize IT service availability and improve IT-to-business alignment.

LANDesk Service Desk achieved verification for all 14 verifiable processes in Pink Elephant’s ITIL v3 software certification scheme. It is also suited to non-IT support service environments such as facilities helpdesks.

Your key questions answered
  • LANDesk Service Desk should be considered by any medium-sized to large organization looking to introduce IT service management processes/technology.
  • It should be evaluated by larger organizations as a platform for multiple service desks, to support an integrated approach to customer service.
  • LANDesk's wider portfolio of IT management solutions is applicable to organizations seeking an integrated single-supplier approach to IT management.
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