LANdesk Software - LANDesk Service Desk Suite v7.4
Introduction
The need to demonstrate business value and maximize the availability of business-critical IT services is continuing to focus corporate IT's attention on the IT Infrastructure Library (ITIL) v3 framework of IT service management (ITSM) best practices.
Features and benefits
LANDesk Service Desk is applicable to medium-to-large enterprises within most verticals.
It can help to maximize IT service availability and improve IT-to-business alignment.
LANDesk Service Desk achieved verification for all 14 verifiable processes in Pink Elephant’s ITIL v3 software certification scheme. It is also suited to non-IT support service environments such as facilities helpdesks.
Your key questions answered
The need to demonstrate business value and maximize the availability of business-critical IT services is continuing to focus corporate IT's attention on the IT Infrastructure Library (ITIL) v3 framework of IT service management (ITSM) best practices.
Features and benefits
- ITIL v3-aligned to deliver against the core processes.
- Highly flexible and configurable solution. Technology delivered as part of a people-centric approach.
- Cross-ITIL process integration and strong third-party integration capabilities.
- Easy-to-use management dashboards and reporting.
- Deployment supported by the LANDesk Maturity Model. Integrated with LANDesk's management automation platform.
LANDesk Service Desk is applicable to medium-to-large enterprises within most verticals.
It can help to maximize IT service availability and improve IT-to-business alignment.
LANDesk Service Desk achieved verification for all 14 verifiable processes in Pink Elephant’s ITIL v3 software certification scheme. It is also suited to non-IT support service environments such as facilities helpdesks.
Your key questions answered
- LANDesk Service Desk should be considered by any medium-sized to large organization looking to introduce IT service management processes/technology.
- It should be evaluated by larger organizations as a platform for multiple service desks, to support an integrated approach to customer service.
- LANDesk's wider portfolio of IT management solutions is applicable to organizations seeking an integrated single-supplier approach to IT management.
