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Ovum: Market Research Reports

Ovum is part of the Datamonitor Group – a global Superbrand™ composed of a portfolio of brands which co-operate, complementing each other, and eventually strengthening their offerings to its readers.

Integrating Butler Group, Datamonitor Technology and Ovum’s ICT expertise with Datamonitor Group’s business analysts and relations with 18 of the biggest 20 worldwide corporations, Ovum is exceptionally positioned to offer actionable, sound advice to the telecommunications, technology and many other business sectors.

Combining their industry knowledge, insight and experience, they help over 6000 of the world’s top-notch companies in making better informed operational and strategic decisions. The Group’s analysis and research products are put together by a vast global network of researchers, industry specialists and corporate analysts that draw on their collective experience in the industry to deliver comment, analysis, advice and opinion on the most recent market conditions and trends.

Publications found: 822
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The value of e-learning and coaching solutions in agent performance

US$ 1,495.00

Adoption of e-learning and coaching solutions in the contact center is on the rise. Training tools are becoming more valuable to contact centers in improving agent performance and customer satisfactio...

March 2010 19 pages

Trends in security attacks and incidents

US$ 1,495.00

IT systems have been under attack since they became connected to the Internet. Indeed, they suffered from insider misuse before then. Many organizations produce regular reports on the threat landscape...

March 2010 17 pages

PCCW

US$ 895.00

PCCW maintains a dominant position in the Hong Kong fixed-line market. As competition intensifies in Hong Kong’s key markets, PCCW is gearing up to the fight with its unique quad-play offering and new...

March 2010 15 pages

Mobile number portability in India: progress, outlook and implications

US$ 895.00

The introduction of mobile number portability (MNP) has been long awaited in India. A variety of factors have caused the delay, including the formulation of clearly defined policies, consensus buildin...

March 2010 12 pages

Smartphone platform profile: Windows Phone OS

US$ 1,495.00

This profile is focused on Microsoft’s Windows Phone OS software platform for mobile devices, both in its current incarnation as Windows Mobile 6.5 and in its forthcoming major refresh as Windows Phon...

March 2010 17 pages

The impact of net neutrality on content delivery networks

US$ 895.00

The debate over net neutrality has largely focused on regulatory issues, rather than what steps operators who wish to prioritize services or reduce network loads might actually take. Content delivery...

March 2010 12 pages

NGA deployments in Europe and North America: analysis

US$ 2,495.00

Ovum’s new bi-annual NGA tracker provides key insights into the development of fixed high-speed broadband. It contains detailed rollout and investment information on individual markets and leading mar...

March 2010 32 pages

Poland (country regulation overview)

US$ 1,495.00

The Polish telecoms market has seen significant activity in 2009. With the entry of two new mobile network operators (MNOs) as well as several mobile virtual network operators (MVNOs), competition in...

March 2010 21 pages

Location-based information points the way to mobile customer interactions

US$ 1,495.00

Through services such as OnStar and local search sites such as Yelp, Citysearch, Qype and Tipped, consumers have begun to acclimatize to the idea that applications can add value by using location info...

March 2010 20 pages

Telco strategies for recession and recovery

US$ 895.00

With the world’s economies expected to return to growth in 2010, we examine how the economic downturn has impacted service providers and how they are shaping up for recovery.

March 2010 14 pages

Government enterprise insights

US$ 2,495.00

Insights into the government technology landscape during the first quarter of 2010, including recommendations for vendors.

March 2010 33 pages

Core network power reduction will take holistic change

US$ 2,495.00

For our second annual network power research project, we delved into near-term improvements that can be made at the sub–network element (NE), NE, and network (super-NE) level. Our initial network mode...

March 2010 31 pages

Femtocell market update: slow but steady progress

US$ 1,495.00

Femtocells took a break from the limelight in 2009 as operator trials took place behind closed doors. They are now reappearing in the public domain, but this is not a sign of an impending rapid increa...

March 2010 23 pages

Vodafone

US$ 895.00

Vodafone is the second-largest mobile operator in the world in terms of subscriber numbers. It has the largest geographic footprint and wields immense influence in the industry. After years of geograp...

March 2010 21 pages

WiMAX in India: an assessment

US$ 1,495.00

WiMAX has generated a lot of interest in India. Due to limited 3G spectrum and low broadband penetration, India is expected to be a key growth market for the technology. Many industry players believe...

March 2010 21 pages

Telefonica International Wholesale Services

US$ 1,495.00

This strong Latin America player with a Central and Eastern European arm has moved from being a network provider to a regional service supplier, and now aims to become a global service provider. TIWS...

March 2010 20 pages

What can mobile operators in mature markets learn from emerging markets?

US$ 895.00

Received wisdom in the mobile industry suggests that knowledge and experience is passed from the mature markets in the West and Asia on to emerging markets. The last two years has seen a sea-change in...

March 2010 15 pages

Implementing cross-channel analytics to improve customer loyalty

US$ 895.00

The increased consumer adoption of smartphones, more pervasive Wi-Fi and dissatisfaction with traditional customer-service channels are all driving customers to web self-service. In addition web tools...

March 2010 12 pages

Tough 2009 for all, especially non-Asian vendors: results review

US$ 395.00

Earnings results from telecom network infrastructure (NI) vendors confirm the depth of the 2009 downturn: NI (non-handset) revenues were down 9% versus 2008 to $157 billion. Handset/device revenues fo...

March 2010 9 pages

Commercial voice biometrics in 2010

US$ 395.00

Despite enterprise contact center investments in technologies designed to cut costs, commercial deployments of voice biometrics have been left out in the cold. In the past, this was because of the tec...

March 2010 9 pages

Surprisingly fast progress and good synchronization of 100G development

US$ 395.00

Six telecom equipment and component suppliers surprised the industry in early March by showcasing multiple 100G advances in two separate trials, one by AT&T and the other by Verizon. Teams of expe...

March 2010 8 pages

How will mobile backhaul evolve with move to higher radio access speeds?

US$ 1,495.00

In this presentation, Ovum looks at the growth of the mobile market and its impact on mobile backhaul. We also examine trends in mobile backhaul networks and products.

March 2010 26 pages

Trends in 2010: South and Central America telecoms markets

US$ 895.00

South and Central America has seen impressive growth rates in mobile revenues and subscribers over the last decade and the telecoms sector has not been as badly hit by the recession as some other sect...

February 2010 10 pages

Trends in 2010: Middle East and Africa telecoms markets

US$ 895.00

As is our tradition at this time of year, in this report we outline our views on the key trends that will influence telecoms markets in the Middle East and Africa in 2010. These will also shape the co...

February 2010 13 pages

Turkcell

US$ 895.00

Turkcell has done well to retain its position as the dominant operator in the highly contested mobile market in Turkey. Going forward, increasing mobile penetration and declining margins will continue...

February 2010 15 pages

Geographical differentiation of regulatory remedies for broadband access

US$ 1,495.00

Across Europe, regulators are attempting to better target their regulatory intervention by assessing how the competitive conditions vary geographically and applying different remedies accordingly. Thi...

February 2010 17 pages

Telstra: enterprise strategy review

US$ 1,495.00

Telstra’s strategic priorities are to capture large network outsourcing deals and grow revenues on network applications and services. It is building a future service delivery platform based on IP mult...

February 2010 20 pages

Wholesale in emerging markets

US$ 1,495.00

Emerging markets are considered attractive for telecoms investment. However, their wholesale markets are still in their early stages of evolution as carriers mainly offer traditional wholesale voice a...

February 2010 17 pages

T-Mobile

US$ 895.00

T-Mobile is the mobile arm of Deutsche Telekom and is one of the largest mobile operating groups, particularly across Central and Eastern Europe. T-Mobile’s operations have seen some turbulent times d...

February 2010 15 pages

IT consulting: focusing on growth strategies

US$ 1,495.00

Global IT consulting firms have spent the better part of 2009 trying to regain momentum. The global recession hit consulting firms harder than most, as many CIOs and IT managers were forced to cut wha...

February 2010 20 pages

Smartphones in China: market overview

US$ 895.00

The three Chinese operators have been readying their smartphone portfolios and services since the 3G licences were awarded in 2009. Here we analyse the different smartphone strategies of China Mobile,...

February 2010 14 pages

Leveraging Jamaica as a nearshore BPO delivery location

US$ 895.00

Jamaica’s government’s efforts to develop a strong BPO and IT services sector on the island nation have become more aggressive of late. In Ovum’s view there is significant value that outsourcers can d...

February 2010 15 pages

3G in Australia: HSPA mobile broadband marches on

US$ 1,495.00

In Australia, mobile broadband connections for netbooks, laptops, PCs and other devices grew around 81% in the year to December 2009. However, competition is fierce, service differentiation is difficu...

February 2010 23 pages

Examining the operator-operator franchise model

US$ 1,495.00

Operator-operator franchises in the mobile telecoms industry are not new. Leading players have licensed their brand or branded products to other market players for more than ten years. Vodafone remain...

February 2010 18 pages

EMC

US$ 895.00

Despite some problems sustaining its profit margins, EMC has put on an impressive performance in the midst of the recent economic gloom. It continued to lead the information storage industry in 2008,...

February 2010 18 pages

Norway (country regulation overview)

US$ 1,495.00

Norway is one of the most liberalised telecoms markets in the world. Although it is not a member of the European Union (EU), Norway adheres to the EU’s regulatory framework as a member of the European...

February 2010 17 pages

Telstra

US$ 895.00

With Telstra’s transformation programme in its last year of implementation, the operator has begun to cut costs and generate new value for customers. However, government intervention in the broadband...

February 2010 11 pages

International calling market in the UK: a snapshot

US$ 895.00

The international calling market in the UK has undergone significant transformation as new options come into use. Prepaid calling cards, ethnic MVNOs, VoIP services and access numbers now compete with...

February 2010 11 pages

Disruptive business models and the evolving telco

US$ 1,495.00

In this report we look at the various waves of competitors the traditional telco has faced, focusing on the latest range of competitors enabled by broadband access, and how the telco is evolving to me...

February 2010 23 pages

SP switching and routing vendor profile: Huawei Technologies

US$ 1,495.00

Huawei’s service provider switching and routing (SPSR) revenue growth continues in China, but has slowed elsewhere as market demand fell by more than 20% from last year. Huawei is a formidable competi...

February 2010 24 pages

China mobile market overview

US$ 1,495.00

In 2008, China’s telecommunications industry was restructured to create three integrated 2G operators. In 2009, all three operators launched their new 3G services. The new entrant China Telecom has gr...

February 2010 17 pages

Broadband access vendor profile: ZTE Corporation

US$ 1,495.00

ZTE stands at the cusp of becoming a global broadband access leader. Long the third-ranked vendor in the DSL market, in the past two years it has made considerable market share gains in both DSL and F...

February 2010 26 pages

Update on Huawei’s wireless infrastructure strategy

US$ 1,495.00

This report provides an update on Huawei’s wireless infrastructure strategy, covering 3GPP, 3GPP2 and WiMAX technologies. Huawei’s success in the wireless infrastructure segment is due to a combinatio...

February 2010 28 pages

Du - Company Report

US$ 895.00

In the three years since its launch in 2007, Du has carved itself a 30% share in the UAE telecoms market, achieved a sustainable operational scale and turned a profit. Despite having a similar product...

February 2010 14 pages

VoIP interconnect: the end of the minute is approaching

US$ 1,495.00

More and more voice traffic is migrating from traditional time division multiplexing (TDM) technologies to a multiplicity of different VoIP implementations. Efficient and secure interconnection of the...

February 2010 26 pages

North America regional telecoms overview

US$ 2,495.00

This report provides an overview and analysis of the financial and operational performance of major telcos and cable operators in North America. The following companies are included in the r...

February 2010 45 pages

Global mobile market outlook: 2009–14

US$ 2,495.00

Global mobile connections are set to reach 6.49 billion in 2014, with revenues over $1,000 billion. However, over the coming five years, strategic challenges and intense competition awaits operators i...

February 2010 45 pages

China broadband market overview

US$ 1,495.00

The Chinese fixed broadband market is the world’s largest in terms of number of subscribers. Despite its size and rapid growth, it still has significant potential for network operators and equipment v...

February 2010 17 pages

Symantec

US$ 895.00

Symantec, the fifth-largest software vendor in the world, continues to be the largest software vendor in the security, data protection, storage management and business continuity sector of the market...

February 2010 13 pages

More fibre for next-generation mobile broadband backhaul

US$ 1,495.00

Considerable hype surrounds LTE and, in particular, its capability to offer 100Mbps speeds wirelessly. If such performance levels are offered to customers, mobile operators would inevitably require si...

February 2010 19 pages

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