Datamonitor’s subsidiary, the Black Book of Outsourcing, is a highly recognised unbiased source of crucial outsourcing information and the best practices. Their products are particularly designed to accumulate customer satisfaction ratings from receivers of outsourcing services the world over.
Based on the survey findings, the Black Book of Outsourcing’s reports investigate major issues and applications of outsourcing by geography, industry and service domain. Besides rankings of individual vendors’ performance, the reports incorporate in-depth analysis of customers’ experience, trends in the market, besides speculating on how to achieve the much wanted results.
Whether to identify weaknesses and strengths of individual vendors, establish high end industry benchmarks to determine required satisfaction ratings, negotiate terms of contract to endure the wanted outcomes are realised, understand the key trends in outsourcing customer satisfaction – clients resort to the Black Book of Outsourcing.
At large, the Black Book of Outsourcing puts readers on redefining their existing perceptions about outsourcing while showing the way to convert it into an opportunity.
2009 Safe and Dangerous Locations
As recently as earlier this year, many US and UK businesses made the decision to outsource offshore after considerable business case analysis, required transition planning and soul-searching about the...
2009 Top HRO Payroll Vendors, Black Book Survey 2009 Results
In 2009, the Black Book HRO payroll user survey investigated over 210 contracts held by 1,300 global employers. In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are...