The Black Book of Outsourcing

Datamonitor’s subsidiary, the Black Book of Outsourcing, is a highly recognised unbiased source of crucial outsourcing information and the best practices. Their products are particularly designed to accumulate customer satisfaction ratings from receivers of outsourcing services the world over.

Based on the survey findings, the Black Book of Outsourcing’s reports investigate major issues and applications of outsourcing by geography, industry and service domain. Besides rankings of individual vendors’ performance, the reports incorporate in-depth analysis of customers’ experience, trends in the market, besides speculating on how to achieve the much wanted results.

Whether to identify weaknesses and strengths of individual vendors, establish high end industry benchmarks to determine required satisfaction ratings, negotiate terms of contract to endure the wanted outcomes are realised, understand the key trends in outsourcing customer satisfaction – clients resort to the Black Book of Outsourcing.

At large, the Black Book of Outsourcing puts readers on redefining their existing perceptions about outsourcing while showing the way to convert it into an opportunity.

Research Reports By The Black Book of Outsourcing

Found 69 publications
The Black Book of Outsourcing: State of the Outsourcing Industry 2010 US$ 4,995.00 Sep, 2010 201 pages
2009 Safe and Dangerous Locations US$ 495.00 Mar, 2010 16 pages
2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Mar, 2010 42 pages
2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results US$ 2,500.00 Feb, 2010 40 pages
2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 39 pages
2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 40 pages
2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 37 pages
2009 Top Integrated Facilities Management Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 38 pages
2009 Top Mid-market HRO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 40 pages
2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 39 pages
2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 36 pages
2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 36 pages
2009 Top FAO Tax and Audit Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 37 pages
2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 42 pages
2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 37 pages
2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 39 pages
2009 Top HRO Payroll Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 39 pages
2009 Top Education ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 37 pages
2009 Top Total Benefits Administration Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Feb, 2010 59 pages
2009 Top General Accounting Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Jan, 2010 38 pages
2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Jan, 2010 41 pages
2009 Top Financial Services and Investments Knowledge Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Jan, 2010 38 pages
2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Jan, 2010 39 pages
2009 Top Engineering Services Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Jan, 2010 40 pages
2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys US$ 2,500.00 Dec, 2009 38 pages
2009 Top Chinese Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 44 pages
2009 Top Internet Services, Media and Entertainment Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 43 pages
2009 Top Energy Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 43 pages
2009 Top ERP Management Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 43 pages
2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 42 pages
2009 Top Latin American Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 40 pages
2009 Top Indian Offshore Applications Development and Management Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 42 pages
2009 Top Banking, Financial Services and Credit Card Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 43 pages
2009 Top Supply Chain Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 37 pages
2009 Top Print and Publishing Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 38 pages
2009 Top Supply Chain Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 38 pages
2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 44 pages
2009 Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 42 pages
2009 Top Software Product Development and Engineering Outosurcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 38 pages
2009 Top Utilities Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Nov, 2009 38 pages
2009 Top Banking, Financial Services and Capital Markets ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Oct, 2009 37 pages
2009 Top Training and Learning Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Oct, 2009 46 pages
2009 Top Mortgage Banking Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Oct, 2009 42 pages
2009 Top IT Software Testing and Quality Assurance Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Oct, 2009 66 pages
2009 Top Sales and Marketing Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Oct, 2009 40 pages
2009 Top Credit Card Banking Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Oct, 2009 37 pages
2009 Top Asset Servicing Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Oct, 2009 37 pages
2009 Top Professional Employer and Adminsitrative Services Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Oct, 2009 42 pages
2009 Top Insurance BPO and ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00 Sep, 2009 52 pages
2009 Top Human Resourcing Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00 Sep, 2009 40 pages
1 2
Skip to top