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The Black Book of Outsourcing: Market Research Reports

Datamonitor’s subsidiary, the Black Book of Outsourcing, is a highly recognised unbiased source of crucial outsourcing information and the best practices. Their products are particularly designed to accumulate customer satisfaction ratings from receivers of outsourcing services the world over.

Based on the survey findings, the Black Book of Outsourcing’s reports investigate major issues and applications of outsourcing by geography, industry and service domain. Besides rankings of individual vendors’ performance, the reports incorporate in-depth analysis of customers’ experience, trends in the market, besides speculating on how to achieve the much wanted results.

Whether to identify weaknesses and strengths of individual vendors, establish high end industry benchmarks to determine required satisfaction ratings, negotiate terms of contract to endure the wanted outcomes are realised, understand the key trends in outsourcing customer satisfaction – clients resort to the Black Book of Outsourcing.

At large, the Black Book of Outsourcing puts readers on redefining their existing perceptions about outsourcing while showing the way to convert it into an opportunity.

Publications found: 69
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The Black Book of Outsourcing: State of the Outsourcing Industry 2010 US$ 4,995.00

The global outsourcing market is worth in excess of $600 billion annually. This report combines primary research on customer satisfaction with assessments of market activity to present a multi-facete...

September 2010 201 pages
2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

The American Recovery and Reinvestment Act hopes to stimulate the US economy through funded public sector technology projects. For the foreseeable future, the fortified overseeing of stimulus and TARP...

March 2010 42 pages
2009 Safe and Dangerous Locations US$ 495.00

As recently as earlier this year, many US and UK businesses made the decision to outsource offshore after considerable business case analysis, required transition planning and soul-searching about the...

March 2010 16 pages
2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor in ITO initiatives, and ranked on a 1–10 scale in mean format. The k...

February 2010 42 pages
2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunica...

February 2010 36 pages
2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book healthcare BPO industry user survey investigated over 130 contracts held by 352 of the top nonprofit, charitable organizations and related agency spending clients globally in t...

February 2010 37 pages
2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results US$ 2,500.00

In 2009, the Black Book PLM industry user survey investigated over 300 contracts held by many of the top spending organizations and conglomerate corporations globally.18 key performance indicators (KP...

February 2010 40 pages
2009 Top HRO Payroll Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book HRO payroll user survey investigated over 210 contracts held by 1,300 global employers. In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are...

February 2010 39 pages
2009 Top FAO Tax and Audit Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book FAO user survey investigated over 377 contracts held by 81 FAO tax and audit companies.In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are...

February 2010 37 pages
2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book automotive and transportation industries IT outsourcing (ITO) user survey investigated over 251 contracts held by 38 of the leading technology services firms and companies glob...

February 2010 39 pages
2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book ITO legacy migration, systems transformation and IT modernization user survey investigated the customer experience of nearly 400 corporate and organizational decision-makers an...

February 2010 40 pages
2009 Top Education ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book IT outsourcing (ITO) education industry user survey investigated over 138 contracts held by 455 education agencies and companies globally.18 key performance indicators (KPIs) o...

February 2010 37 pages
2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book high-tech and ISV ITO user survey investigates over 337 contracts held by 61 of the leading technology services firms and companies globally.18 key performance indicators (KPIs...

February 2010 37 pages
2009 Top Integrated Facilities Management Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book Facilities Management user survey investigated over 400 contracts held by over 900 of the user clients globally.In order to rank the organizations, 18 key performance indicator...

February 2010 38 pages
2009 Top Total Benefits Administration Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book TBA user survey investigated over 1309 contracts held by 323 of the top-spending organizations and conglomerate corporations, and globally evaluated 100 vendors.In order to ran...

February 2010 59 pages
2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

This report uses a subset of The 2009 Black Book of Outsourcing client experience survey consisting of over 182 IT and application outsourcing (AO) contracts held by 84 of the top servicers of healthc...

February 2010 39 pages
2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 131 technology and application outsourcing (AO) contracts held by 57 of the top suppliers for the studios, TV,...

February 2010 36 pages
2009 Top Mid-market HRO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book HRO industry user survey investigated over 900 contracts held by 1,622 users in mid-market sized buying organizations and businesses globally.In order to rank the organizations...

February 2010 40 pages
2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users.In order to rank the organizations, 18 key performance indicator...

February 2010 39 pages
2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book wealth management, asset management and financial markets industry ITO user survey investigated over 300 contracts held by more than 700 ITO users.In order to rank the organiza...

January 2010 39 pages
2009 Top Financial Services and Investments Knowledge Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate co...

January 2010 38 pages
2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book US federal government ITO user survey investigated over 227 contracts held by nearly 1,000 of the top spending agencies, departments and divisions, both centralized and decentr...

January 2010 41 pages
2009 Top General Accounting Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009 the Black Book general accounting user survey investigated over 1852 contracts held by 120 of the general accounting firms and companies globally.In order to rank the organizations, 18 key per...

January 2010 38 pages
2009 Top Engineering Services Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book ESO industry user survey investigated over 500 contracts held by many of the top-spending organizations and conglomerate corporations worldwide.In order to rank the organizatio...

January 2010 40 pages
2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys US$ 2,500.00

In 2009, the Black Book managed security services ITO user survey investigated over 160 contracts held by 1,100 current outsourcing customers.In order to rank the organizations, 18 key performance ind...

December 2009 38 pages
2009 Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book ITO life sciences industry user survey investigated over 140 contracts held by 1,200 life sciences agencies and companies globally.In order to rank the organizations, 18 key pe...

November 2009 42 pages
2009 Top Supply Chain Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 460 technology and application outsourcing contracts held by 68 of the top suppliers of SCM.In order to rank t...

November 2009 37 pages
2009 Top Energy Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book energy ITO user survey investigated over 120 contracts held by 1,100 international energy agencies and companies.18 key performance indicators (KPIs) or criteria are employed,...

November 2009 43 pages
2009 Top Software Product Development and Engineering Outosurcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book client industry user survey investigated the customer experience of 2,965 of the top PDO services-spending corporations and organizations globally.In order to rank the organiza...

November 2009 38 pages
2009 Top Supply Chain Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book SCM industry user survey investigated over 350 contracts held by 1,400+ of the top businesses, organizations and conglomerate corporations globally.In order to rank the organiz...

November 2009 38 pages
2009 Top Indian Offshore Applications Development and Management Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book IT ADM outsourcing client/user survey investigated over 850 contracts held by 2,217 of the top outsourced ADM spending corporations and organizations globally. Key findings K...

November 2009 42 pages
2009 Top ERP Management Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book IT ERP management outsourcing client/user survey investigated over 550 contracts held by 1,888 of the top outsourced ERP management spending corporations and organizations glob...

November 2009 43 pages
2009 Top Chinese Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 460 technology and application outsourcing (AO) contracts held by 58 of the top China-centric ITO suppliers. 1...

November 2009 44 pages
2009 Top Print and Publishing Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book publishing and print BPO client/user survey investigated over 550 contracts held by 1,888 of the top outsourced BPO spending corporations and organizations globally. Key findi...

November 2009 38 pages
2009 Top Latin American Information Technology Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 c...

November 2009 40 pages
2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book CCO industry user survey investigated over 170 contracts held by 455 of the top spending clients globally in the outsourcing market place.In order to rank the organizations, 18...

November 2009 44 pages
2009 Top Banking, Financial Services and Credit Card Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book CCO user survey investigated over 400 contracts held by 1,300 of the top spending clients in the global banking, credit card and financial services industry.In order to rank th...

November 2009 43 pages
2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book CCO industry user survey investigated over 100 contracts held by 405 of the top non-profit, charitable organizations and related agency spending clients globally in the outsour...

November 2009 42 pages
2009 Top Internet Services, Media and Entertainment Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book CCO industry user survey investigated over 130 contracts held by 560 of the top spending clients globally in the outsourcing market place by internet, media and entertainment o...

November 2009 43 pages
2009 Top Utilities Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book utilities business process outsourcing (UBPO) industry user survey investigated over 140 contracts held by 1,200 of the utilities agencies and companies globally.In order to ra...

November 2009 38 pages
2009 Top Credit Card Banking Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book credit card business process outsourcing (BPO) user survey investigated nearly 230 contracts held by 900 user managers in the credit card industry. In order to rank the organiz...

October 2009 37 pages
2009 Top Training and Learning Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book HRO industry user survey investigated over 400 contracts held by 216 user organizations, conglomerates and corporations globally.In order to rank the organizations, 18 key perf...

October 2009 46 pages
2009 Top Professional Employer and Adminsitrative Services Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book PEO and ASO user survey investigated over 120 outsourcing contracts held by 500 PEO-spending clients globally.In order to rank the organizations, 18 key performance indicators...

October 2009 42 pages
2009 Top Sales and Marketing Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0–10 scale per KPI. Key findings Key...

October 2009 40 pages
2009 Top IT Software Testing and Quality Assurance Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book software testing and QA client industry user survey investigated over 800 contracts held by 2,400 of the top spending banking corporations and organizations globally.In order t...

October 2009 66 pages
2009 Top Mortgage Banking Business Process Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book investment management outsourced services industry user survey investigated over 155 contracts held by 380 user managers. In order to rank the organizations, 18 key performance...

October 2009 42 pages
2009 Top Banking, Financial Services and Capital Markets ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009 Black Book of Outsourcing client experience survey investigated a subset of over 760 technology and application outsourcing contracts held by 108 of the top suppliers of the banking and capita...

October 2009 37 pages
2009 Top Asset Servicing Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book Investment Management Outsourced Services Industry User Survey investigated nearly 400 contracts held by a thousand user managers.18 key performance indicators (KPIs) or criter...

October 2009 37 pages
2009 Top Human Resourcing Outsourcing Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book HRO industry user survey investigated over 900 contracts held by 2,500 user organizations, conglomerates and corporations globally.In order to rank the organizations, 18 key pe...

September 2009 40 pages
2009 Top Insurance BPO and ITO Vendors, Black Book Survey 2009 Results US$ 2,500.00

In 2009, the Black Book Insurance BPO Client Industry user survey investigated over 800 contracts held by 2,600 of the top spending insurance corporations and organizations globally.Sectors are divide...

September 2009 52 pages

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