2009 Top Mid-market HRO Vendors, Black Book Survey 2009 Results
In 2009, the Black Book HRO industry user survey investigated over 900 contracts held by 1,622 users in mid-market sized buying organizations and businesses globally.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed, scored on each respective vendor by client type and ranked on a 0–10 scale.
The economic downturn has made midsize companies more hesitant to pull the trigger on HRO, but it has not dampened enthusiasm for farming out human resources tasks. If anything, the recession seems to have whetted the mid-market’s appetite for HRO and the cost savings it can bring.
Mid-market spending on HRO climbed from $20.9 billion in 2009 to $23.7 billion this year, and is expected to reach $30.9 billion by 2013
In order to rank the organizations, 18 key performance indicators (KPIs) are employed, scored on each respective vendor by client type and ranked on a 0–10 scale.
The economic downturn has made midsize companies more hesitant to pull the trigger on HRO, but it has not dampened enthusiasm for farming out human resources tasks. If anything, the recession seems to have whetted the mid-market’s appetite for HRO and the cost savings it can bring.
Mid-market spending on HRO climbed from $20.9 billion in 2009 to $23.7 billion this year, and is expected to reach $30.9 billion by 2013
SUMMARY
Survey overview
Key findings
Entertainment ITO – top honors overall 2009
Entertainment ITO – top vendor by function 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
Entertainment ITO vendor rankings and results, 2009
TOP
ENTERTAINMENT ITO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of entertainment ITO vendors
OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
COMPANIES MENTIONED
Platform One,
Fidelity,
Neeyamo,
Checkpoint HR,
Northgate Arinso,
Excellerate HRO,
Administraff,
Hewitt,
Trinet,
Gevity,
Odyssey Onesource,
Accenture,
Ceridan,
Xansa,
Black Mountain,
ADP,
IBM,
Coadvantage,
HRXCEL,
Advantec,
Convergys
Survey overview
Key findings
Entertainment ITO – top honors overall 2009
Entertainment ITO – top vendor by function 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
Entertainment ITO vendor rankings and results, 2009
TOP
ENTERTAINMENT ITO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of entertainment ITO vendors
OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
COMPANIES MENTIONED
Platform One,
Fidelity,
Neeyamo,
Checkpoint HR,
Northgate Arinso,
Excellerate HRO,
Administraff,
Hewitt,
Trinet,
Gevity,
Odyssey Onesource,
Accenture,
Ceridan,
Xansa,
Black Mountain,
ADP,
IBM,
Coadvantage,
HRXCEL,
Advantec,
Convergys
