2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results

Date: February 22, 2010
Pages: 40
Price:
US$ 2,500.00
Publisher: The Black Book of Outsourcing
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: 2BB1DBEE6BBEN
Leaflet:

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2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results
In 2009, the Black Book PLM industry user survey investigated over 300 contracts held by many of the top spending organizations and conglomerate corporations globally.

18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Interfaces/integrations, customization, client relationship and cultural fit and vendor viability are the most important attributes influencing PLM clients' satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the PLM services outsourcing industry among top-ranked suppliers

Strong dissatisfaction is uncommon in PLM outsourcing, occurring in less than 6.4% of US client types, 8.9% of UK clients and 11.0% of international customers. US and Global corporations collectively experience only a 4.7% dissatisfaction rate, a slight increase over 2009.

Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end PLM vendor produce the highest satisfaction rates
INTRODUCTION

Benefits of PLM
Market space

SUMMARY

Survey overview
Key findings
PLM outsourcing – top honors overall 2009
PLM outsourcing – top vendor by function 2009

BLACK BOOK METHODOLOGY

How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
PLM outsourcing vendor rankings and results 2009

HIGH GROWTH VERTICALS FOR PLM OUTSOURCING 2010–12

TOP

PLM AND ESO VENDORS

STOP LIGHT SCORING KEY

Operational excellence of PLM and ESO vendors

OVERALL KPI LEADERS

Top score per individual criteria
Outsourcing vendors with most top individual criteria scores

INDIVIDUAL KEY PERFORMANCE

APPENDIX

Orbys consulting
Disclaimer

COMPANIES MENTIONED

Larsen & Toubro,
Sopheon,
Siemens,
Dassault Systems,
ITC Infotech,
Oracle,
Tata Consultancy Services,
Capgemini,
Altair Engineering,
Mahindra Satyam,
Quest,
Atos Origin,
Centric,
Omnify,
SAP,
Accenture,
Hewlett Packard,
Infosys,
Cambridge,
Softech
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