2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results
In 2009, the Black Book PLM industry user survey investigated over 300 contracts held by many of the top spending organizations and conglomerate corporations globally.
18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI.
Key findings
Key finding: most important customer satisfaction KPIs
Interfaces/integrations, customization, client relationship and cultural fit and vendor viability are the most important attributes influencing PLM clients' satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in the PLM services outsourcing industry among top-ranked suppliers
Strong dissatisfaction is uncommon in PLM outsourcing, occurring in less than 6.4% of US client types, 8.9% of UK clients and 11.0% of international customers. US and Global corporations collectively experience only a 4.7% dissatisfaction rate, a slight increase over 2009.
Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end PLM vendor produce the highest satisfaction rates
18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI.
Key findings
Key finding: most important customer satisfaction KPIs
Interfaces/integrations, customization, client relationship and cultural fit and vendor viability are the most important attributes influencing PLM clients' satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in the PLM services outsourcing industry among top-ranked suppliers
Strong dissatisfaction is uncommon in PLM outsourcing, occurring in less than 6.4% of US client types, 8.9% of UK clients and 11.0% of international customers. US and Global corporations collectively experience only a 4.7% dissatisfaction rate, a slight increase over 2009.
Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end PLM vendor produce the highest satisfaction rates
INTRODUCTION
Benefits of PLM
Market space
SUMMARY
Survey overview
Key findings
PLM outsourcing – top honors overall 2009
PLM outsourcing – top vendor by function 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
PLM outsourcing vendor rankings and results 2009
HIGH GROWTH VERTICALS FOR PLM OUTSOURCING 2010–12
TOP
PLM AND ESO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of PLM and ESO vendors
OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
COMPANIES MENTIONED
Larsen & Toubro,
Sopheon,
Siemens,
Dassault Systems,
ITC Infotech,
Oracle,
Tata Consultancy Services,
Capgemini,
Altair Engineering,
Mahindra Satyam,
Quest,
Atos Origin,
Centric,
Omnify,
SAP,
Accenture,
Hewlett Packard,
Infosys,
Cambridge,
Softech
Benefits of PLM
Market space
SUMMARY
Survey overview
Key findings
PLM outsourcing – top honors overall 2009
PLM outsourcing – top vendor by function 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
PLM outsourcing vendor rankings and results 2009
HIGH GROWTH VERTICALS FOR PLM OUTSOURCING 2010–12
TOP
PLM AND ESO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of PLM and ESO vendors
OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
COMPANIES MENTIONED
Larsen & Toubro,
Sopheon,
Siemens,
Dassault Systems,
ITC Infotech,
Oracle,
Tata Consultancy Services,
Capgemini,
Altair Engineering,
Mahindra Satyam,
Quest,
Atos Origin,
Centric,
Omnify,
SAP,
Accenture,
Hewlett Packard,
Infosys,
Cambridge,
Softech
