2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results

Date: February 22, 2010
Pages: 39
Price:
US$ 2,500.00
Publisher: The Black Book of Outsourcing
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: 24D7EB35FA9EN
Leaflet:

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2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results
In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria were employed, with each respective vendor scored by client type and ranked on a 0–10 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Client relationship and cultural fit, innovation, reliability and data backup/security are the most important attributes influencing BI and data warehousing services clients' satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in BI/DW outsourcing among top-ranked suppliers

Strong dissatisfaction is uncommon in end-to-end BI and data warehousing IT vendors, occurring in less than 2.5% of US client types and 7.7% of UK and European customers.

Key finding: BI/DW services vendor arrangements from a comprehensive/end-to-end ITO niche vendor produced the highest satisfaction rates in 2009

Full-service BI/DW/decision support and enterprise reporting vendors attained the top client experience and satisfaction ranking in 2009. The top three performers, Oracle, IGate and Accenture, championed customer satisfaction and top honors in the individual functions of BI/DW as well.
INTRODUCTION

Business intelligence
Outsourcing business intelligence and data warehousing

SUMMARY

Survey overview
Key findings
BI/DW ITO – top honors overall 2009
BI/DW ITO – top vendor by function 2009

BLACK BOOK METHODOLOGY

How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
BI/DW ITO vendor rankings and results 2009

PREDICTED BUSINESS INTELLIGENCE DATA WAREHOUSING ITO GROWTH 2010 – 2012

TOP

BUSINESS INTELLIGENCE DATA WAREHOUSING ITO VENDORS

STOP LIGHT SCORING KEY

Operational excellence of BI/DW ITO vendors

OVERALL KPI LEADERS

Top score per individual criteria
Outsourcing vendors with most top individual criteria scores

INDIVIDUAL KEY PERFORMANCE

APPENDIX

Orbys consulting
Disclaimer

COMPANIES MENTIONED

Oracle,
Igate,
Accenture,
Capgemini,
Lionbridge,
Virtusa,
CACI,
IBM Global,
HP (EDS),
Cognizant,
Patni,
Logica,
Syntel,
Solovasoft,
Wipro,
HCL Tech,
Radiant,
Atos Origin,
SAP,
Mahindra Satyam
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