2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results
In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users.
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria were employed, with each respective vendor scored by client type and ranked on a 0–10 scale per KPI.
Key findings
Key finding: most important customer satisfaction KPIs
Client relationship and cultural fit, innovation, reliability and data backup/security are the most important attributes influencing BI and data warehousing services clients' satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in BI/DW outsourcing among top-ranked suppliers
Strong dissatisfaction is uncommon in end-to-end BI and data warehousing IT vendors, occurring in less than 2.5% of US client types and 7.7% of UK and European customers.
Key finding: BI/DW services vendor arrangements from a comprehensive/end-to-end ITO niche vendor produced the highest satisfaction rates in 2009
Full-service BI/DW/decision support and enterprise reporting vendors attained the top client experience and satisfaction ranking in 2009. The top three performers, Oracle, IGate and Accenture, championed customer satisfaction and top honors in the individual functions of BI/DW as well.
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria were employed, with each respective vendor scored by client type and ranked on a 0–10 scale per KPI.
Key findings
Key finding: most important customer satisfaction KPIs
Client relationship and cultural fit, innovation, reliability and data backup/security are the most important attributes influencing BI and data warehousing services clients' satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in BI/DW outsourcing among top-ranked suppliers
Strong dissatisfaction is uncommon in end-to-end BI and data warehousing IT vendors, occurring in less than 2.5% of US client types and 7.7% of UK and European customers.
Key finding: BI/DW services vendor arrangements from a comprehensive/end-to-end ITO niche vendor produced the highest satisfaction rates in 2009
Full-service BI/DW/decision support and enterprise reporting vendors attained the top client experience and satisfaction ranking in 2009. The top three performers, Oracle, IGate and Accenture, championed customer satisfaction and top honors in the individual functions of BI/DW as well.
INTRODUCTION
Business intelligence
Outsourcing business intelligence and data warehousing
SUMMARY
Survey overview
Key findings
BI/DW ITO – top honors overall 2009
BI/DW ITO – top vendor by function 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
BI/DW ITO vendor rankings and results 2009
PREDICTED BUSINESS INTELLIGENCE DATA WAREHOUSING ITO GROWTH 2010 – 2012
TOP
BUSINESS INTELLIGENCE DATA WAREHOUSING ITO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of BI/DW ITO vendors
OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
COMPANIES MENTIONED
Oracle,
Igate,
Accenture,
Capgemini,
Lionbridge,
Virtusa,
CACI,
IBM Global,
HP (EDS),
Cognizant,
Patni,
Logica,
Syntel,
Solovasoft,
Wipro,
HCL Tech,
Radiant,
Atos Origin,
SAP,
Mahindra Satyam
Business intelligence
Outsourcing business intelligence and data warehousing
SUMMARY
Survey overview
Key findings
BI/DW ITO – top honors overall 2009
BI/DW ITO – top vendor by function 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
BI/DW ITO vendor rankings and results 2009
PREDICTED BUSINESS INTELLIGENCE DATA WAREHOUSING ITO GROWTH 2010 – 2012
TOP
BUSINESS INTELLIGENCE DATA WAREHOUSING ITO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of BI/DW ITO vendors
OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
COMPANIES MENTIONED
Oracle,
Igate,
Accenture,
Capgemini,
Lionbridge,
Virtusa,
CACI,
IBM Global,
HP (EDS),
Cognizant,
Patni,
Logica,
Syntel,
Solovasoft,
Wipro,
HCL Tech,
Radiant,
Atos Origin,
SAP,
Mahindra Satyam
