2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results
The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 131 technology and application outsourcing (AO) contracts held by 57 of the top suppliers for the studios, TV, film and entertainment sector.
The industry encompasses film and television, broadcasting, research, music, home entertainment, merchandising, digital asset management/media delivery and digital rights management clients worldwide.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed specific to infrastructure and AO buyers within the studios, TV, film and entertainment sector, scored on each respective vendor and ranked per KPI.
The industry encompasses film and television, broadcasting, research, music, home entertainment, merchandising, digital asset management/media delivery and digital rights management clients worldwide.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed specific to infrastructure and AO buyers within the studios, TV, film and entertainment sector, scored on each respective vendor and ranked per KPI.
SUMMARY
Survey overview
Key findings
Entertainment ITO – top honors overall 2009
Entertainment ITO – top vendor by function 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
Entertainment ITO vendor rankings and results, 2009
TOP
ENTERTAINMENT ITO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of entertainment ITO vendors
OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
COMPANIES MENTIONED
Igate,
Siemens,
Cognizant,
TCS,
Accenture,
Wipro,
HCL Tech,
Capgemini,
Ness Technologies,
Mahindra Satyam,
ITC Infotech,
Hewlett Packard,
EDS,
IBM Global,
US Technology,
CSC,
Patni,
keane,
Infosys,
ATT USI,
WNS Global
Survey overview
Key findings
Entertainment ITO – top honors overall 2009
Entertainment ITO – top vendor by function 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
Entertainment ITO vendor rankings and results, 2009
TOP
ENTERTAINMENT ITO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of entertainment ITO vendors
OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
COMPANIES MENTIONED
Igate,
Siemens,
Cognizant,
TCS,
Accenture,
Wipro,
HCL Tech,
Capgemini,
Ness Technologies,
Mahindra Satyam,
ITC Infotech,
Hewlett Packard,
EDS,
IBM Global,
US Technology,
CSC,
Patni,
keane,
Infosys,
ATT USI,
WNS Global
