2009 Top Print and Publishing Business Process Outsourcing Vendors, Black Book Survey 2009 Results

Date: November 22, 2009
Pages: 38
Price:
US$ 2,500.00
Publisher: The Black Book of Outsourcing
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: 222E21312E6EN
Leaflet:

Download PDF Leaflet

2009 Top Print and Publishing Business Process Outsourcing Vendors, Black Book Survey 2009 Results
In 2009, the Black Book publishing and print BPO client/user survey investigated over 550 contracts held by 1,888 of the top outsourced BPO spending corporations and organizations globally.

Key findings

Key finding: most important customer satisfaction KPIs

Customization, interfaces, reliability and deployment are the most important attributes influencing client companies’ satisfaction with their publishing and print BPO providers.

Key finding: BPO vendor satisfaction is highest among US publishers using mature Indian suppliers

Strong satisfaction in the offshore segment among US clients surged to 85.9% in 2009, while offshore BPO satisfaction remained strong in 71.8% of all non-US publishing clients.
INTRODUCTION

Publishing and print BPO overview

SUMMARY

Survey overview
Key findings
Print and publishing BPO – top honors overall 2009
Print and publishing BPO – top vendor by geographic location of client 2009

BLACK BOOK METHODOLOGY

How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
Print and publishing BPO vendor rankings and results 2009

TOP 20 PRINT AND PUBLISHING BPO VENDORS

STOP LIGHT SCORING KEY

Operational excellence of print and publishing BPO vendors

OVERALL KPI LEADERS

Summary of criteria outcomes
Top score per individual criteria

INDIVIDUAL KEY PERFORMANCE

APPENDIX

Orbys consulting
Disclaimer
Skip to top


Ask Your Question

2009 Top Print and Publishing Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Company name*:
Contact person*:
Phone/fax*:
Email*:
Request invoice
Your enquiry:
Please click on a Check Box below to confirm you are not a robot: