2009 Top Indian Offshore Applications Development and Management Outsourcing Vendors, Black Book Survey 2009 Results
In 2009, the Black Book IT ADM outsourcing client/user survey investigated over 850 contracts held by 2,217 of the top outsourced ADM spending corporations and organizations globally.
Key findings
Key finding: most important customer satisfaction KPIs
Customization, interfaces, reliability and deployment are the most important attributes influencing client companies’ satisfaction with their ADM outsourcing providers.
Key finding: ITO infrastructure vendor satisfaction is highest among mid-market vendors
Clients with annual revenues from $100m to $1 billion are significantly more satisfied with their ADM outsourcer than are large market cap clients. Strong satisfaction in the mid-market segment surged to 82.5% in 2009, while large market ($1 billion-plus in annual revenues) maintained a strong satisfaction in 74.8% of all clients.
Key findings
Key finding: most important customer satisfaction KPIs
Customization, interfaces, reliability and deployment are the most important attributes influencing client companies’ satisfaction with their ADM outsourcing providers.
Key finding: ITO infrastructure vendor satisfaction is highest among mid-market vendors
Clients with annual revenues from $100m to $1 billion are significantly more satisfied with their ADM outsourcer than are large market cap clients. Strong satisfaction in the mid-market segment surged to 82.5% in 2009, while large market ($1 billion-plus in annual revenues) maintained a strong satisfaction in 74.8% of all clients.
INTRODUCTION 6
Users’ top drivers for ADM outsourcing
Key drivers for Indian ADM outsourcing
SUMMARY
Survey overview
Key findings
Offshore Indian ADM vendors – top honors overall 2009
Offshore Indian ADM vendors – top vendors by function 2009
Offshore Indian ADM vendors – top vendors by client market size 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
ADM outsourcing vendor rankings and results 2009
TOP 20 INDIAN ADM VENDORS
STOP LIGHT SCORING KEY
Operational excellence of Indian ADM vendors
OVERALL KPI LEADERS
Top score per individual criteria
Top score per individual criteria
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
Users’ top drivers for ADM outsourcing
Key drivers for Indian ADM outsourcing
SUMMARY
Survey overview
Key findings
Offshore Indian ADM vendors – top honors overall 2009
Offshore Indian ADM vendors – top vendors by function 2009
Offshore Indian ADM vendors – top vendors by client market size 2009
BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
ADM outsourcing vendor rankings and results 2009
TOP 20 INDIAN ADM VENDORS
STOP LIGHT SCORING KEY
Operational excellence of Indian ADM vendors
OVERALL KPI LEADERS
Top score per individual criteria
Top score per individual criteria
INDIVIDUAL KEY PERFORMANCE
APPENDIX
Orbys consulting
Disclaimer
