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2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

February 2010 | 39 pages | ID: 2287DA38CEDEN
The Black Book of Outsourcing

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In 2009, the Black Book automotive and transportation industries IT outsourcing (ITO) user survey investigated over 251 contracts held by 38 of the leading technology services firms and companies globally.

18 key performance indicators (KPIs) or criteria are employed, scored for each respective vendor by client type and ranked on a 1–10 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Vertical expertise, viability, customization, scalability and reliability are the most important attributes influencing automotive and transportation clients' satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the automotive and transportation industry outsourcing marketplace among top-ranked suppliers

Strong satisfaction is common in this niche services sector, occurring in 8.5% of all clients globally. UK and US clients are among the most satisfied with automotive and transportation services delivery, with 11.8% reporting high vendor approval.

Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end automotive and transportation vendor produce the highest satisfaction rates

Single vendors offering comprehensive research services to corporate customers were ranked highest in the overall survey by clients.
INTRODUCTION

Automotive and transportation manufacturing industries
Sourcing benefit
Sourcing chain
Service chain
PLM

SUMMARY

Survey overview
Key findings
Automotive and transportation manufacturing ITO – top honors overall 2009
Automotive and transportation manufacturing ITO – top vendor by function 2009

BLACK BOOK METHODOLOGY

How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
Automotive and transportation manufacturing ITO vendor rankings and results, 2009

TOP

AUTOMOTIVE AND TRANSPORTATION MANUFACTURING ITO VENDORS

STOP LIGHT SCORING KEY

Operational excellence of automotive and transportation manufacturing ITO vendors

OVERALL KPI LEADERS

Top score per individual criteria
Outsourcing vendors with most top individual criteria scores

INDIVIDUAL KEY PERFORMANCE

APPENDIX

Orbys consulting
Disclaimer

COMPANIES MENTIONED

Tata Consultancy Services,
Accenture,
MSX International,
HP-EDS,
KPIT Cummins,
IBM Global,
Cognizant,
Unisys,
ACS (a Xerox company),
Wipro,
Capgemini,
Patni,
Mahindra Satyam,
BT Global,
HCL Technologies,
Larsen & Toubro,
Perot Systems,
CSC,
Infosys,
Atos Origin


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