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Ovum: Market Research Reports

Ovum is part of the Datamonitor Group – a global Superbrand™ composed of a portfolio of brands which co-operate, complementing each other, and eventually strengthening their offerings to its readers.

Integrating Butler Group, Datamonitor Technology and Ovum’s ICT expertise with Datamonitor Group’s business analysts and relations with 18 of the biggest 20 worldwide corporations, Ovum is exceptionally positioned to offer actionable, sound advice to the telecommunications, technology and many other business sectors.

Combining their industry knowledge, insight and experience, they help over 6000 of the world’s top-notch companies in making better informed operational and strategic decisions. The Group’s analysis and research products are put together by a vast global network of researchers, industry specialists and corporate analysts that draw on their collective experience in the industry to deliver comment, analysis, advice and opinion on the most recent market conditions and trends.

Publications found: 822
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Oman (country Regulation Overview)

US$ 1,495.00

The competitive landscape in the Omani telecoms market changed significantly in 2009 with the launch of three new mobile resellers to compete with the two existing mobile players. In addition, one fix...

June 2010 19 pages

Post-recession Telecoms Strategies: Loyalty Grows in Importance

US$ 1,495.00

Operators adapted their offerings to cater to changing consumer demands during the poorer economic conditions caused by the global financial crisis. In particular, many operators focused on maintainin...

June 2010 19 pages

Leap Wireless

US$ 1,495.00

Leap Wireless is a regional mobile network operator in the US, operating under the Cricket wireless brand and specializing in prepaid monthly flat-rate voice, text, and mobile broadband services. The...

June 2010 19 pages

Huawei Firmly Entrenched as Tier-1 Vendor in Europe, say Customers

US$ 1,495.00

In the span of a few years, Huawei has become a major force in European telecommunications. ZTE is strong in EMEA’s developing regions and is becoming a major player in Western Europe as well. Ovum ha...

June 2010 19 pages

Can NEC Expand out of Japan With LTE?

US$ 1,495.00

Principal Analyst Julien Grivolas gives an update on NEC’s LTE strategy and how the Japanese vendor intends to differentiate its offering compared to competitors’. NEC is relying on a new network appr...

June 2010 18 pages

Support for Device Management in Mobile Handsets: 2008–2011 (4Q09 Update)

US$ 1,495.00

The outlook for mobile device management (MDM) technologies is good. The results of this quarter’s study reflect the end of the slowdown that impacted the wider handset market from the end of 2008 and...

June 2010 18 pages

Driving Efficiencies in the Provisioning of sim Cards

US$ 1,495.00

In developed markets, operators are facing increased competition, a slowdown in growth, and steady if not dropping ARPU levels. In emerging markets, growth is stronger but ARPU levels are lower. In re...

June 2010 18 pages

UK Central Government: IT Services Trends and Opportunities

US$ 1,495.00

This report provides an update on the trends and opportunities for suppliers of IT services to the UK central government market. It supports our Market Trends forecast data for the UK central governme...

June 2010 17 pages

IPTV Platform Vendor Profile: ZTE

US$ 1,495.00

ZTE’s core IPTV offering has been stable since 2008. Since then, its major thrust in this area has been to move from numerous trials to large-scale deployment. It now boasts experience with deployment...

June 2010 17 pages

Millicom

US$ 895.00

Millicom is a diverse mobile operator with operations in a number of different geographic regions. Its primary markets are in South and Central America but it also has significant investments in Afric...

June 2010 16 pages

European Wholesale Market Share 2008–2009: the big Picture

US$ 1,495.00

Ovum’s annual analysis of the size of the European wholesale market and the share of the major players demonstrates the continued importance of a telco’s wholesale business to its revenues. European w...

June 2010 16 pages

Transformation and Sustainability Complement the Cloud in Managed Services

US$ 895.00

Business leaders are calling on CIOs to deliver more responsive IT services at lower cost. The solutions proposed by most IT service vendors involve not only legacy modernization, but also transformat...

June 2010 15 pages

Operator Strategies in M2M: AT&T

US$ 895.00

AT&T's M2M strategy rests on the strength of its network its well-established platforms, and its investment in fostering a partner ecosystem, from the hardware level through to applications and se...

June 2010 15 pages

The Changing Role of Wholesale in Next-generation Access

US$ 895.00

Carriers in countries around the globe are rolling out next-generation access (NGA) networks in order to provide high-speed broadband services to the population. Their aim is maximize the availability...

June 2010 15 pages

OI

US$ 895.00

Oi is the umbrella brand under which Tele Norte Leste Participacoes operates, and is the market leader in the Brazilian telecoms market. With an extensive service portfolio, Oi is aggressively pushing...

June 2010 15 pages

The Future of bpo Delivery

US$ 895.00

Business process outsourcing is an increasingly competitive area with a changing competitive landscape. In order to differentiate themselves, vendors have had to work much harder on driving efficienci...

June 2010 14 pages

FTTH: Reggefiber’s Open Access Strategy

US$ 895.00

Reggefiber has emerged as the major FTTH player in the Netherlands. Its position was boosted when incumbent KPN came aboard as a major shareholder in 2008. KPN will leverage the Reggefiber network to...

June 2010 14 pages

Customer Outreach Solutions and Applications in North America

US$ 895.00

In recent years, proactive communications for customer service have been one of the most in-demand contact center solutions. While basic dialer-based technologies which simply connect agents to caller...

June 2010 14 pages

National Digital Strategies and Universal Service Reform

US$ 895.00

The concept of universal service needs to evolve with the changing digital environment. Current policies and practices are already outdated when viewed in the light of technological developments and t...

June 2010 14 pages

Electronic Health Records in 2010

US$ 895.00

An overview of current activities in North America and Western Europe, including leading drivers and barriers to EHR adoption.

June 2010 13 pages

Operator Strategies in M2m: Telenor

US$ 895.00

Telenor is forward-thinking and innovative in its multi-pronged approach to M2M through Telenor Objects and Connexion. It has a highly targeted approach and is the only operator we have spoken to that...

June 2010 13 pages

Operator Strategies in M2m: Telefonica

US$ 895.00

Telefonica has a long history in M2M has a significant number of global M2M customers outside of Spain. This report profiles Telefonica's strategy and approach to the M2M market.

June 2010 13 pages

Operator Strategies in M2m: Deutsche Telekom

US$ 895.00

DT is making significant investments in the form of a centralized competence center for M2M. To date it has taken a fairly opportunistic approach, with a focus on connectivity over platform, standardi...

June 2010 13 pages

Operator Strategies in M2m: Vodafone

US$ 895.00

Vodafone has taken a full-service approach to M2M, and views it as a strategic opportunity to engage with its MNC clients. This report profiles Vodafone's M2M activities, including organization, platf...

June 2010 13 pages

Operator Strategies in M2m: Orange

US$ 895.00

Orange's M2M services are among the most integrated and comprehensive in the market. It is focused on connectivity, but in some areas it offers a much more complete service stack including packaged en...

June 2010 13 pages

The Market for Contact Center Queuing Solutions

US$ 895.00

By its broadest definition, virtual queuing allows callers waiting on hold for an agent to hang up without losing their place in the queue. Though not a new solution, virtual queuing is not common, de...

June 2010 13 pages

What do Transforming Telcos Measure?

US$ 895.00

In the past, telco metrics have focused on financial, technical, or network related issues. However, with telcos now facing competition from adjacent markets, they need to rethink how they measure and...

June 2010 13 pages

Argentina (country Regulation Overview)

US$ 1,495.00

Argentina boasts one of the highest mobile and broadband penetration rates in South & Central America. Due to the measures adopted by country’s telecoms regulator, the Secretary of Communications...

June 2010 13 pages

ZAIN

US$ 895.00

In March 2010, Zain sold its operations in 15 African countries, marking a complete turnaround from its 3x3x3 strategy (initiated in 2002), which aimed at establishing Zain as a global telecoms leader...

June 2010 13 pages

Operator Strategies in M2M: KPN

US$ 895.00

KPN positions itself as a partner that takes an integral role in the customer's transformation from product supplier to service provider. It sees its main differentiator as its business case/propositi...

June 2010 12 pages

Understanding Customer Experience Through Post-call and web Survey Tools

US$ 895.00

Enterprises want to gain a greater understanding of customer demands in order to improve service and increase satisfaction. Over the last two years there has been significant media coverage around the...

June 2010 12 pages

Three “Cool” Customer Interaction Technology Companies in North America

US$ 895.00

Although a small set of companies have dominated the customer interaction and contact center technology markets for many years, smaller companies have quietly created exciting new technologies designe...

June 2010 11 pages

Indian 3G Auction Results and Their Implications

US$ 895.00

The hard work begins now for Indian operators The Indian mobile sector now stands at a key point as it begins the long, slow transition from the present land-grab for subscriptions to service inno...

June 2010 11 pages

The Clouds Open for Enterprise Storage

US$ 895.00

Public clouds, such as those run by Amazon and Microsoft, offer data storage services to complement their compute or data processing services. Until recently those storage services were not suitable f...

June 2010 10 pages

Speech Technologies in the UK Public Sector: Speaking to the Right Areas

US$ 395.00

Enterprises have invested in automation powered by speech recognition to cut costs without sacrificing customer service levels. However, the UK public sector is a vertical with unique barriers and con...

June 2010 8 pages

Vodafone’s Terminals Strategy: how Data is Redrawing the Smartphone Lines

US$ 1,495.00

Vodafone’s regular briefing for telecoms industry analysts provides an important opportunity to learn about the latest trends and challenges facing the giant mobile network operator. By extension, the...

May 2010 17 pages

The dos and Don’ts of Hosted Contact Center Implementations

US$ 895.00

As the economy recovers and businesses prepare for retrenchment in consumer spending, enterprises have changed the way they invest in customer service technologies. Today, technology investments in cu...

May 2010 12 pages

Decision Matrix: Selecting A Hosted Contact Center Service In The US

US$ 2,495.00

This report explores the competitive dynamics within the multi-tenant hosted contact center service market in the US, and helps businesses select a vendor based on its technology strength, reputation...

May 2010 48 pages

US E911 Location: Two Imperfect Technologies are Better than One

US$ 895.00

US operators have a tremendous responsibility, imposed by the Federal Communications Commission, to provide essential location information to public safety answering points across the nation. Autonomy...

May 2010 10 pages

IT Service Management: Optimizing IT Performance And Delivered Business Value

US$ 2,995.00

As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks and enabling technologies to help to deliver high-quality IT services...

May 2010 288 pages

2010 Guide to Technology for the European Public Sector

US$ 1,495.00

A prevailing theme that runs through the market is that it is going through a period of change. Governments are expected to solve all sorts of new global challenges, and are under pressure to stimulat...

May 2010 25 pages

Evaluating Master Data Management Tools

US$ 1,495.00

After a period of vendor- (and analyst-) fueled hype, the master data management (MDM) software market has finally settled down. We now have a much clearer idea of what this technology is intended to...

May 2010 20 pages

Wipro

US$ 895.00

Wipro continues to grow (with revenues of $4.390 billion, up 1.5% year-on-year), and is maintaining its position in the top tier of Indian offshore IT service vendors. Such growth has put Wipro “cultu...

May 2010 18 pages

Vivo

US$ 895.00

Vivo continues to maintain its lead in the highly competitive Brazilian mobile market. Its focus on adding and retaining high-value customers and data initiatives is expected to drive subscriber growt...

May 2010 15 pages

Telco KPIS: 4q09 Analysis

US$ 3,495.00

Revenue growth continues to slow Of our sample group of 22 of the world’s largest telcos, a growing number experienced revenue declines when comparing 4Q09 with 4Q08. From nine operators in t...

May 2010 58 pages

Global Services Contracts 2h09: Super-Regionals Set The Pace

US$ 1,495.00

Telefonica, T-Systems, and Vodafone are making a significant challenge to the ‘big four’ global telcos in managed services to multinational enterprises. They could be followed by a third wave of suppl...

May 2010 23 pages

Hong Kong Prepaid Mobile Market

US$ 1,495.00

Hong Kong is one of the most competitive and mature telecoms markets in the Asia-Pacific region. Although Hong Kong operators have traditionally received more revenues from post-paid services, prepaid...

May 2010 23 pages

Telecom Italia Sparkle

US$ 895.00

Telecom Italia’s international wholesale performance in 2009 was slightly disappointing, with a single-digit fall in wholesale revenues. However, the company continues to build on its strengths in the...

May 2010 21 pages

Is There a Commercial Argument For ISP Music Services?

US$ 1,495.00

ISPs are missing out on a share in the revenues earned by digital content providers, which are delivering everything from music to video and e-books over the top (OTT) of the Internet access provided...

May 2010 19 pages

Huawei and ZTE: young, hungry, and ready to compete on innovation

US$ 1,495.00

ZTE and Huawei held their annual analyst conferences last month in Shenzhen. Ovum sent 5+ analysts to each event, as these two vendors are key to our ongoing telecom research. In this report, we discu...

May 2010 17 pages

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