The Future of bpo Delivery

Date: June 22, 2010
Pages: 14
Price:
US$ 895.00
Publisher: Ovum
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: F6345A9945DEN
Leaflet:

Download PDF Leaflet

The Future of bpo Delivery
Business process outsourcing is an increasingly competitive area with a changing competitive landscape. In order to differentiate themselves, vendors have had to work much harder on driving efficiencies outside of just wage arbitrage, and rethink how BPO services should be delivered.

SUMMARY

Impact
Ovum view
Key messages

FUTURE TRENDS IN BPO DELIVERY

Wage arbitrage is not enough
Transformation
Innovation
The repackaging of platform BPO
HR BPO
Unisys
Business outcomes: a realistic goal?
IT and BPO convergence
BPO and the cloud revolution

RECOMMENDATIONS

Invest in the appropriate technology
Do not obsess about true outcome-based pricing
Realistic marketing
Cloud computing will increase competition

APPENDIX

Further reading
Methodology

LIST OF FIGURES

Figure 1: The BPO platform transformation model versus the proprietary process-layer model
Figure 2: Cloud computing deployment timeframe
Figure 3: Barriers to adoption of cloud computing
Skip to top


Ask Your Question

The Future of bpo Delivery
Company name*:
Contact person*:
Phone/fax*:
Email*:
Request invoice
Your enquiry:
Please click on a Check Box below to confirm you are not a robot: