2010 Guide to Technology for the European Public Sector
A prevailing theme that runs through the market is that it is going through a period of change. Governments are expected to solve all sorts of new global challenges, and are under pressure to stimulate their economies while managing huge deficits.
As a result, spending on technology is seeing a shift. Priorities around modernizing services (embracing new technologies), digital nations, and citizen-centric services will have to take a backseat as efficiency drives, managing budget cuts, and doing more with less become top of mind. Despite this seemingly austere period in the market, it is still a time of opportunity for IT vendors.
As a result, spending on technology is seeing a shift. Priorities around modernizing services (embracing new technologies), digital nations, and citizen-centric services will have to take a backseat as efficiency drives, managing budget cuts, and doing more with less become top of mind. Despite this seemingly austere period in the market, it is still a time of opportunity for IT vendors.
SUMMARY
Impact
Ovum view
Key messages
PUBLIC SECTOR AND THE EU: DIVERSITY UNDER A COMMON CAUSE
The EU in the global economy
The EU
France
Germany
The UK
A NEW WORLD CREATES NEW EXPECTATIONS FOR GOVERNMENT
Intense pressure
Rebuilding the economic strength of Europe
Meeting the public’s demand for improved services
Navigating the tension between a unified EU and individual countries
ICT SPENDING PRIORITIES
Modernizing and transforming the public sector
Service modernization while bringing debt down
Cyber security is top of mind for the public sector
Digital Nation – building better broadband
Government services are putting the citizen at the center
THE PUBLIC SECTOR TAKES A NEW APPROACH TO IT
Overview
New delivery models will gain momentum
Outsourcing to cut costs – BPO
Meet BPO’s cousin, shared services
A cloud of one’s own: G-Cloud
Data as a tool to improve accountability and performance
Information management and data sharing will provide transparency
Government procurement takes an unexpected turn
RECOMMENDATIONS
Overview
Assist departments in embracing new ways of working
Showcase benefit realization solutions
Understand EU policy and objectives to identify growth areas
APPENDIX
Ask the analyst
Further reading
Methodology
Ovum Consulting
Impact
Ovum view
Key messages
PUBLIC SECTOR AND THE EU: DIVERSITY UNDER A COMMON CAUSE
The EU in the global economy
The EU
France
Germany
The UK
A NEW WORLD CREATES NEW EXPECTATIONS FOR GOVERNMENT
Intense pressure
Rebuilding the economic strength of Europe
Meeting the public’s demand for improved services
Navigating the tension between a unified EU and individual countries
ICT SPENDING PRIORITIES
Modernizing and transforming the public sector
Service modernization while bringing debt down
Cyber security is top of mind for the public sector
Digital Nation – building better broadband
Government services are putting the citizen at the center
THE PUBLIC SECTOR TAKES A NEW APPROACH TO IT
Overview
New delivery models will gain momentum
Outsourcing to cut costs – BPO
Meet BPO’s cousin, shared services
A cloud of one’s own: G-Cloud
Data as a tool to improve accountability and performance
Information management and data sharing will provide transparency
Government procurement takes an unexpected turn
RECOMMENDATIONS
Overview
Assist departments in embracing new ways of working
Showcase benefit realization solutions
Understand EU policy and objectives to identify growth areas
APPENDIX
Ask the analyst
Further reading
Methodology
Ovum Consulting
LIST OF TABLES
Table 1: Basic data and indicators
Table 2: EU Member States and population
Table 3: Public debt of Member States
Table 4: Consumer broadband penetration levels in Europe, 2009–2014
Table 1: Basic data and indicators
Table 2: EU Member States and population
Table 3: Public debt of Member States
Table 4: Consumer broadband penetration levels in Europe, 2009–2014
