Global BPO Services
Global BPO Services
Summary
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
Summary
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The global BPO services market is expected to generate total revenues of $266.2bn in 2020, representing a compound annual growth rate (CAGR) of 2% between 2016 and 2020.
- The HR outsourcing segment is expected to be the market's most lucrative in 2020, with total revenues of $81.5bn, equivalent to 30.6% of the market's overall value.
- In developing markets, the growth of outsourcing activities has been driven by the rapid growth of the emerging economies of these regions.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the global
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the globalbpo services market
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Global bpo services market with five year forecasts by both value and volume
- What was the size of the Global bpo services market by value in 2020?
- What will be the size of the Global bpo services market in 2025?
- What factors are affecting the strength of competition in the Global bpo services market?
- How has the market performed over the last five years?
- Who are the top competitiors in the global's bpo services market?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Accenture plc
8.2. Infosys Limited
8.3. Capgemini SE
8.4. TMF Group Holding B.V.
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Accenture plc
8.2. Infosys Limited
8.3. Capgemini SE
8.4. TMF Group Holding B.V.
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
LIST OF TABLES
Table 1: Global bpo services market value: $ million, 2016-20(e)
Table 2: Global bpo services market category segmentation: $ million, 2020(e)
Table 3: Global bpo services market geography segmentation: $ million, 2020(e)
Table 4: Global bpo services market value forecast: $ million, 2020-25
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Key Employees
Table 7: Accenture plc: Key Employees Continued
Table 8: Infosys Limited: key facts
Table 9: Infosys Limited: Key Employees
Table 10: Infosys Limited: Key Employees Continued
Table 11: Capgemini SE: key facts
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: TMF Group Holding B.V.: key facts
Table 15: TMF Group Holding B.V.: Key Employees
Table 16: Global exchange rate, 2015-19
Table 1: Global bpo services market value: $ million, 2016-20(e)
Table 2: Global bpo services market category segmentation: $ million, 2020(e)
Table 3: Global bpo services market geography segmentation: $ million, 2020(e)
Table 4: Global bpo services market value forecast: $ million, 2020-25
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Key Employees
Table 7: Accenture plc: Key Employees Continued
Table 8: Infosys Limited: key facts
Table 9: Infosys Limited: Key Employees
Table 10: Infosys Limited: Key Employees Continued
Table 11: Capgemini SE: key facts
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: TMF Group Holding B.V.: key facts
Table 15: TMF Group Holding B.V.: Key Employees
Table 16: Global exchange rate, 2015-19
LIST OF FIGURES
Figure 1: Global bpo services market value: $ million, 2016-20(e)
Figure 2: Global bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: Global bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: Global bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the global bpo services market, 2020
Figure 6: Drivers of buyer power in the global bpo services market, 2020
Figure 7: Drivers of supplier power in the global bpo services market, 2020
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2020
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2020
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2020
COMPANIES MENTIONED
Accenture plc
Infosys Limited
Capgemini SE
TMF Group Holding B.V.
Figure 1: Global bpo services market value: $ million, 2016-20(e)
Figure 2: Global bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: Global bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: Global bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the global bpo services market, 2020
Figure 6: Drivers of buyer power in the global bpo services market, 2020
Figure 7: Drivers of supplier power in the global bpo services market, 2020
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2020
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2020
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2020
COMPANIES MENTIONED
Accenture plc
Infosys Limited
Capgemini SE
TMF Group Holding B.V.
