BPO Services in Canada

BPO Services in Canada
Summary
BPO Services in Canada industry profile provides top-line qualitative and quantitative summary information including: market size (value 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
Summary
BPO Services in Canada industry profile provides top-line qualitative and quantitative summary information including: market size (value 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Canadian BPO services market recorded revenues of $8.7 billion in 2023, representing a compound annual growth rate (CAGR) of 5.6% between 2018 and 2023.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2023, with total revenues of $2.4 billion, equivalent to 27.9% of the market's overall value.
- The Canadian government plays an important role in the growth of the BPO services market by implementing strong rules that encourage outsourcing activity across sectors.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Canada
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Canada
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Canada bpo services market with five year forecasts
- What was the size of the Canada bpo services market by value in 2023?
- What will be the size of the Canada bpo services market in 2028?
- What factors are affecting the strength of competition in the Canada bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Canada's bpo services market?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the recent market developments?
8 COMPANY PROFILES
8.1. Accenture Plc
8.2. Infosys Ltd
8.3. TD SYNNEX Corp
8.4. CGI Inc
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the recent market developments?
8 COMPANY PROFILES
8.1. Accenture Plc
8.2. Infosys Ltd
8.3. TD SYNNEX Corp
8.4. CGI Inc
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
LIST OF TABLES
Table 1: Canada BPO services market value: $ million, 2018-23
Table 2: Canada BPO services market category segmentation: % share, by value, 2018-23
Table 3: Canada BPO services market category segmentation: $ million, 2018-23
Table 4: Canada BPO services market geography segmentation: $ million, 2023
Table 5: Canada BPO services market value forecast: $ million, 2023-28
Table 6: Accenture Plc: Key Facts
Table 7: Accenture Plc: Annual Financial Ratios
Table 8: Accenture Plc: Key Employees
Table 9: Accenture Plc: Key Employees Continued
Table 10: Accenture Plc: Key Employees Continued
Table 11: Infosys Ltd: Key Facts
Table 12: Infosys Ltd: Annual Financial Ratios
Table 13: Infosys Ltd: Key Employees
Table 14: Infosys Ltd: Key Employees Continued
Table 15: TD SYNNEX Corp: Key Facts
Table 16: TD SYNNEX Corp: Annual Financial Ratios
Table 17: TD SYNNEX Corp: Key Employees
Table 18: CGI Inc: Key Facts
Table 19: CGI Inc: Annual Financial Ratios
Table 20: CGI Inc: Key Employees
Table 21: CGI Inc: Key Employees Continued
Table 22: Canada Size of Population (million), 2019-23
Table 23: Canada Real GDP (constant 2010 prices, $ billion), 2019-23
Table 24: Canada GDP (current prices, $ billion), 2019-23
Table 25: Canada Inflation, 2019-23
Table 26: Canada Consumer Price Index (absolute), 2019-23
Table 27: Canada Exchange Rate, 2018-23
Table 1: Canada BPO services market value: $ million, 2018-23
Table 2: Canada BPO services market category segmentation: % share, by value, 2018-23
Table 3: Canada BPO services market category segmentation: $ million, 2018-23
Table 4: Canada BPO services market geography segmentation: $ million, 2023
Table 5: Canada BPO services market value forecast: $ million, 2023-28
Table 6: Accenture Plc: Key Facts
Table 7: Accenture Plc: Annual Financial Ratios
Table 8: Accenture Plc: Key Employees
Table 9: Accenture Plc: Key Employees Continued
Table 10: Accenture Plc: Key Employees Continued
Table 11: Infosys Ltd: Key Facts
Table 12: Infosys Ltd: Annual Financial Ratios
Table 13: Infosys Ltd: Key Employees
Table 14: Infosys Ltd: Key Employees Continued
Table 15: TD SYNNEX Corp: Key Facts
Table 16: TD SYNNEX Corp: Annual Financial Ratios
Table 17: TD SYNNEX Corp: Key Employees
Table 18: CGI Inc: Key Facts
Table 19: CGI Inc: Annual Financial Ratios
Table 20: CGI Inc: Key Employees
Table 21: CGI Inc: Key Employees Continued
Table 22: Canada Size of Population (million), 2019-23
Table 23: Canada Real GDP (constant 2010 prices, $ billion), 2019-23
Table 24: Canada GDP (current prices, $ billion), 2019-23
Table 25: Canada Inflation, 2019-23
Table 26: Canada Consumer Price Index (absolute), 2019-23
Table 27: Canada Exchange Rate, 2018-23
LIST OF FIGURES
Figure 1: Canada BPO services market value: $ million, 2018-23
Figure 2: Canada BPO services market category segmentation: $ million, 2018-23
Figure 3: Canada BPO services market geography segmentation: % share, by value, 2023
Figure 4: Canada BPO services market value forecast: $ million, 2023-28
Figure 5: Forces driving competition in the BPO services market in Canada, 2023
Figure 6: Drivers of buyer power in the BPO services market in Canada, 2023
Figure 7: Drivers of supplier power in the BPO services market in Canada, 2023
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2023
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Canada, 2023
Figure 10: Drivers of degree of rivalry in the BPO services market in Canada, 2023
Figure 1: Canada BPO services market value: $ million, 2018-23
Figure 2: Canada BPO services market category segmentation: $ million, 2018-23
Figure 3: Canada BPO services market geography segmentation: % share, by value, 2023
Figure 4: Canada BPO services market value forecast: $ million, 2023-28
Figure 5: Forces driving competition in the BPO services market in Canada, 2023
Figure 6: Drivers of buyer power in the BPO services market in Canada, 2023
Figure 7: Drivers of supplier power in the BPO services market in Canada, 2023
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2023
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Canada, 2023
Figure 10: Drivers of degree of rivalry in the BPO services market in Canada, 2023