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BPO Services in Brazil

November 2020 | 44 pages | ID: B69E02CE77DEN
MarketLine

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BPO Services in Brazil

Summary

BPO Services in Brazil industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Brazilian BPO services market is expected to generate total revenues of $4.7bn in 2020, representing a compound annual growth rate (CAGR) of 0.8% between 2016 and 2020.
  • The vertical-specific BPO segment is expected to be the market's most lucrative in 2020, with total revenues of $1.3bn, equivalent to 28.4% of the market's overall value.
  • A decline of 9% is anticipated in 2020 as a result of the COVID-19 pandemic.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Brazil
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Brazil
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Brazil bpo services market with five year forecasts by both value and volume
Reasons to Buy
  • What was the size of the Brazil bpo services market by value in 2020?
  • What will be the size of the Brazil bpo services market in 2025?
  • What factors are affecting the strength of competition in the Brazil bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Brazil's bpo services market?
1 EXECUTIVE SUMMARY

1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape

2 MARKET OVERVIEW

2.1. Market definition
2.2. Market analysis

3 MARKET DATA

3.1. Market value

4 MARKET SEGMENTATION

4.1. Category segmentation
4.2. Geography segmentation

5 MARKET OUTLOOK

5.1. Market value forecast

6 FIVE FORCES ANALYSIS

6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry

7 COMPETITIVE LANDSCAPE

7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?

8 COMPANY PROFILES

8.1. Infosys Limited
8.2. HCL Technologies Limited
8.3. Genpact Ltd
8.4. ISS AS

9 MACROECONOMIC INDICATORS

9.1. Country data

10 APPENDIX

10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine

LIST OF TABLES

Table 1: Brazil bpo services market value: $ million, 2016-20(e)
Table 2: Brazil bpo services market category segmentation: $ million, 2020(e)
Table 3: Brazil bpo services market geography segmentation: $ million, 2020(e)
Table 4: Brazil bpo services market value forecast: $ million, 2020-25
Table 5: Infosys Limited: key facts
Table 6: Infosys Limited: Key Employees
Table 7: Infosys Limited: Key Employees Continued
Table 8: HCL Technologies Limited: key facts
Table 9: HCL Technologies Limited: Key Employees
Table 10: HCL Technologies Limited: Key Employees Continued
Table 11: Genpact Ltd: key facts
Table 12: Genpact Ltd: Key Employees
Table 13: Genpact Ltd: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Key Employees
Table 16: Brazil size of population (million), 2016-20
Table 17: Brazil gdp (constant 2005 prices, $ billion), 2016-20
Table 18: Brazil gdp (current prices, $ billion), 2016-20
Table 19: Brazil inflation, 2016-20
Table 20: Brazil consumer price index (absolute), 2016-20
Table 21: Brazil exchange rate, 2015-19

LIST OF FIGURES

Figure 1: Brazil bpo services market value: $ million, 2016-20(e)
Figure 2: Brazil bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: Brazil bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: Brazil bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in Brazil, 2020
Figure 6: Drivers of buyer power in the bpo services market in Brazil, 2020
Figure 7: Drivers of supplier power in the bpo services market in Brazil, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Brazil, 2020

COMPANIES MENTIONED

Infosys Limited
HCL Technologies Limited
Genpact Ltd
ISS AS


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