BPO Services in Australia
BPO Services in Australia
Summary
BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
Summary
BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Australian BPO services market is expected to generate total revenues of $6.6bn in 2020, representing a compound annual growth rate (CAGR) of 1.7% between 2016 and 2020.
- The HR outsourcing segment is expected to be the market's most lucrative in 2020, with total revenues of $2.8bn, equivalent to 42.3% of the market's overall value.
- Demand for added value solutions from specialized outsourcing providers has been growing through the increasing sophistication of businesses with regards to process automation, social media management and cloud services.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Australia
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts by both value and volume
- What was the size of the Australia bpo services market by value in 2020?
- What will be the size of the Australia bpo services market in 2025?
- What factors are affecting the strength of competition in the Australia bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Australia's bpo services market?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Infosys Limited
8.2. HCL Technologies Limited
8.3. ISS AS
8.4. NCR Corp
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Infosys Limited
8.2. HCL Technologies Limited
8.3. ISS AS
8.4. NCR Corp
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
LIST OF TABLES
Table 1: Australia bpo services market value: $ million, 2016-20(e)
Table 2: Australia bpo services market category segmentation: $ million, 2020(e)
Table 3: Australia bpo services market geography segmentation: $ million, 2020(e)
Table 4: Australia bpo services market value forecast: $ million, 2020-25
Table 5: Infosys Limited: key facts
Table 6: Infosys Limited: Key Employees
Table 7: Infosys Limited: Key Employees Continued
Table 8: HCL Technologies Limited: key facts
Table 9: HCL Technologies Limited: Key Employees
Table 10: HCL Technologies Limited: Key Employees Continued
Table 11: ISS AS: key facts
Table 12: ISS AS: Key Employees
Table 13: NCR Corp: key facts
Table 14: NCR Corp: Key Employees
Table 15: NCR Corp: Key Employees Continued
Table 16: Australia size of population (million), 2016-20
Table 17: Australia gdp (constant 2005 prices, $ billion), 2016-20
Table 18: Australia gdp (current prices, $ billion), 2016-20
Table 19: Australia inflation, 2016-20
Table 20: Australia consumer price index (absolute), 2016-20
Table 21: Australia exchange rate, 2015-19
Table 1: Australia bpo services market value: $ million, 2016-20(e)
Table 2: Australia bpo services market category segmentation: $ million, 2020(e)
Table 3: Australia bpo services market geography segmentation: $ million, 2020(e)
Table 4: Australia bpo services market value forecast: $ million, 2020-25
Table 5: Infosys Limited: key facts
Table 6: Infosys Limited: Key Employees
Table 7: Infosys Limited: Key Employees Continued
Table 8: HCL Technologies Limited: key facts
Table 9: HCL Technologies Limited: Key Employees
Table 10: HCL Technologies Limited: Key Employees Continued
Table 11: ISS AS: key facts
Table 12: ISS AS: Key Employees
Table 13: NCR Corp: key facts
Table 14: NCR Corp: Key Employees
Table 15: NCR Corp: Key Employees Continued
Table 16: Australia size of population (million), 2016-20
Table 17: Australia gdp (constant 2005 prices, $ billion), 2016-20
Table 18: Australia gdp (current prices, $ billion), 2016-20
Table 19: Australia inflation, 2016-20
Table 20: Australia consumer price index (absolute), 2016-20
Table 21: Australia exchange rate, 2015-19
LIST OF FIGURES
Figure 1: Australia bpo services market value: $ million, 2016-20(e)
Figure 2: Australia bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: Australia bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: Australia bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in Australia, 2020
Figure 6: Drivers of buyer power in the bpo services market in Australia, 2020
Figure 7: Drivers of supplier power in the bpo services market in Australia, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Australia, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Australia, 2020
COMPANIES MENTIONED
Infosys Limited
HCL Technologies Limited
ISS AS
NCR Corp
Figure 1: Australia bpo services market value: $ million, 2016-20(e)
Figure 2: Australia bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: Australia bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: Australia bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in Australia, 2020
Figure 6: Drivers of buyer power in the bpo services market in Australia, 2020
Figure 7: Drivers of supplier power in the bpo services market in Australia, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Australia, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Australia, 2020
COMPANIES MENTIONED
Infosys Limited
HCL Technologies Limited
ISS AS
NCR Corp