Selling Support Services to Consumers & Small Businesses 1Q 2014

December 2011 | 69 pages | ID: SED06C3D3F8EN
Parks Associates

Abstracts

Tech support services are offered by independent third parties, retailers, and service providers as stand-alone offerings or as bundles with other products and services. This report examines current channel strategies, how business models are evolving, and new market opportunities. The report includes a five-year U.S. forecast for industry revenues.

Contents

1 REPORT SUMMARY

1.1 Purpose and Scope of the Report
1.2 Data Sources

2 CONSUMER SUPPORT

2.1 Channel Strategies
2.2 Business Model Trends
2.3 New Market Opportunities

3 SMALL BUSINESS SUPPORT

3.1 Channel Strategies
3.2 Business Model Trends
3.3 New Market Opportunities

4 FORECAST

4.1 Consumer Support Services
4.2 Small Business Support Services
4.3 Total Revenue

5 IMPLICATIONS AND CONCLUSIONS

6 GLOSSARY

INDEX