Global IT Maintenance and Support Services Industry 2012-2017: Trend, Profit, and Forecast Analysis, April 2012
According to this report, the global IT maintenance and support services industry experienced good growth over the last five years and is expected to continue its growth momentum to reach approximately $216 billion in 2017 with a CAGR of 5.3% over next five years (2012-2017).
The global IT maintenance and support services industry experienced good growth over the last five years and is expected to continue its growth momentum to reach approximately $216 billion in 2017 with a CAGR of 5.3% over next five years (2012-2017).
Lucintel, a leading global management consulting and market research firm, has analyzed the global technology retail market and presents its findings in -Global IT Maintenance and Support Services Industry 2012-2017: Trend, Profit, and Forecast Analysis.
The global IT maintenance and support services industry is fragmented and comprise two main segments, Hardware IT Maintenance and Support Services (HMSS) and Software IT Maintenance and Support Services (SMSS). North America dominates the industry and represents 42% of the global market. IT spending and significant economic growth are likely to affect industry dynamics considerably.
Lucintel’s research indicates that IT spending by governments was largely unaffected by the 2009 economic crisis, resulting in constant growth. High levels of expertise, committed services with 24x7 coverage, and multi-vendor support systems services have been adopted by top market players to move ahead of their competition.
This study reveals that the industry’s sensitivity to financial crises, technology evolution and adoption, currency fluctuations, and natural disasters are the biggest challenges. Increasing spending on computing hardware and enterprise software, introduction of new IT products, new emerging markets, and a return to economic growth are anticipated to boost the industry. Asia Pacific (APAC) and Latin America are expected to be potential emerging markets as economic growth, growing small and medium enterprises, and huge computing hardware and enterprise software spending are forecast for these areas.
This study provides an overview of the global IT maintenance and support services industry. This report tracks market sizing for four geographic regions of this industry. This report does not include revenue from manufacturing of tangible IT hardware or the development of software.
This comprehensive guide from Lucintel provides readers with valuable information and the tools needed to successfully drive critical business decisions with a thorough understanding of the market’s potential. This report will save Lucintel clients hundreds of hours in personal research time on a global market and it offers significant benefits in expanding business opportunities throughout the global IT maintenance and support services industry analysis.
In a fast-paced ever-changing world, business leaders need every advantage available to them in a timely manner to drive change in the market and to stay ahead of their competition. This report provides business leaders with a keen advantage in this regard by making them aware of emerging trends and demand requirements on an annual basis.
To make any investment or strategic decision, you need adequate and timely information. This market report fulfills this core need. Some of the features of this market report are:
The global IT maintenance and support services industry experienced good growth over the last five years and is expected to continue its growth momentum to reach approximately $216 billion in 2017 with a CAGR of 5.3% over next five years (2012-2017).
Lucintel, a leading global management consulting and market research firm, has analyzed the global technology retail market and presents its findings in -Global IT Maintenance and Support Services Industry 2012-2017: Trend, Profit, and Forecast Analysis.
The global IT maintenance and support services industry is fragmented and comprise two main segments, Hardware IT Maintenance and Support Services (HMSS) and Software IT Maintenance and Support Services (SMSS). North America dominates the industry and represents 42% of the global market. IT spending and significant economic growth are likely to affect industry dynamics considerably.
Lucintel’s research indicates that IT spending by governments was largely unaffected by the 2009 economic crisis, resulting in constant growth. High levels of expertise, committed services with 24x7 coverage, and multi-vendor support systems services have been adopted by top market players to move ahead of their competition.
This study reveals that the industry’s sensitivity to financial crises, technology evolution and adoption, currency fluctuations, and natural disasters are the biggest challenges. Increasing spending on computing hardware and enterprise software, introduction of new IT products, new emerging markets, and a return to economic growth are anticipated to boost the industry. Asia Pacific (APAC) and Latin America are expected to be potential emerging markets as economic growth, growing small and medium enterprises, and huge computing hardware and enterprise software spending are forecast for these areas.
This study provides an overview of the global IT maintenance and support services industry. This report tracks market sizing for four geographic regions of this industry. This report does not include revenue from manufacturing of tangible IT hardware or the development of software.
This comprehensive guide from Lucintel provides readers with valuable information and the tools needed to successfully drive critical business decisions with a thorough understanding of the market’s potential. This report will save Lucintel clients hundreds of hours in personal research time on a global market and it offers significant benefits in expanding business opportunities throughout the global IT maintenance and support services industry analysis.
In a fast-paced ever-changing world, business leaders need every advantage available to them in a timely manner to drive change in the market and to stay ahead of their competition. This report provides business leaders with a keen advantage in this regard by making them aware of emerging trends and demand requirements on an annual basis.
To make any investment or strategic decision, you need adequate and timely information. This market report fulfills this core need. Some of the features of this market report are:
- Industry size estimates in terms of (US $) value by regions
- Global IT maintenance and support services industry analysis annual trend (2006-2011) and forecast (2012-2017)
- Porter’s Five Force analysis
- New product launch and merger and acquisition activity in global IT maintenance and support services industry analysis
- Quarterly demand trend (Q1 2010-Q4 2011)and forecast analysis (Q1 2012 Q4 2012) for global IT maintenance and support services industry analysis
- Gross and net profit trends in the global IT maintenance and support services industry analysis
- Cost structure trend in the global as well as regional IT maintenance and support services industry analysis
- More than 40 valuable figures/charts and 10 tables are provided in this report
1. EXECUTIVE SUMMARY
2. INDUSTRY DEFINITION AND SCOPE
3. INDUSTRY OVERVIEW
4. GLOBAL MACROECONOMIC OVERVIEW
5. INDUSTRY TRENDS
6. INDUSTRY FORECASTS
7. EMERGING TRENDS
8. CONCLUSIONS
2. INDUSTRY DEFINITION AND SCOPE
3. INDUSTRY OVERVIEW
4. GLOBAL MACROECONOMIC OVERVIEW
5. INDUSTRY TRENDS
6. INDUSTRY FORECASTS
7. EMERGING TRENDS
8. CONCLUSIONS
LIST OF FIGURES
CHAPTER 3. INDUSTRY OVERVIEW
Figure 3.1: External forces shaping global IT maintenance and support services industry
CHAPTER 4.GLOBAL MACROECONOMIC OVERVIEW
Figure 4.1: Global GDP growth rate trend
Figure 4.2: Global inflation rate trend
Figure 4.3: Global population growth rate trend
Figure 4.4: Global unemployment rate trend
Figure 4.5: Regional GDP growth rate trend
Figure 4.6: Regional inflation rate trend
Figure 4.7: Regional population growth rate trend
Figure 4.8: Regional unemployment rate trend
CHAPTER 5. INDUSTRY TRENDS
Figure 5.1: Global IT maintenance and support services industry annual trend 2006-11 (US $B)
Figure 5.2: Global IT maintenance and support services industry regional trend: 2006-11 (US $B)
Figure 5.3: Global IT maintenance and support services industry regional trend: 2006-11 (%)
Figure 5.4: Global IT maintenance and support services industry quarterly trend 2010-11 (US $B)
Figure 5.5: Global IT maintenance and support services industry profitability trend 2006-11
Figure 5.6: Global IT maintenance and support services industry revenue per employee Trend 2006-11
Figure 5.7: Global IT maintenance and support services industry 2006-11
Figure 5.8: Cost structure in North American global IT maintenance and support services industry: 2006-11
Figure 5.9: Cost structure in European global IT maintenance and support services industry: 2006-11
Figure 5.10: Cost structure in Asia Pacific global IT maintenance and support services industry: 2006-11
Figure 5.11: Top 5 companies vs. global IT maintenance and support services industry gross profit & net profit analysis: 2011(e)
Figure 5.12: Cash on hand for global IT maintenance and support services industry 2006-11 (US $B)
Figure 5.13: Cash on hand for global IT maintenance and support services industry 2006-11 (%)
Figure 5.14: Asset for global IT maintenance and support services industry2006-11 (US $B)
Figure 5.15: Assets for global IT maintenance and support services industry 2006-11 (%)
Figure 5.16: Debt for global IT maintenance and support services industry 2006-11 (US $B)
Figure 5.17: Debt for global IT maintenance and support services industry 2006-11 (%)
Figure 5.18: Market shares of top players in global IT maintenance and support services industry in 2006
Figure 5.19: Market shares of top players in global IT maintenance and support services industry in 2011(e)
Figure 5.20: Global IT maintenance and support services industry 2006 market share analysis
Figure 5.21: Global IT maintenance and support services industry 2011(e) market share analysis
CHAPTER 6. INDUSTRY FORECASTS
Figure 6.1: Global IT maintenance and support services industry annual forecast 2012-17 (US $B)
Figure 6.2: Global IT maintenance and support services industry quarterly forecast 2011-12 (US $B)
Figure 6.3: Global GDP growth rate forecast
Figure 6.4: Global inflation rate forecast
Figure 6.5: Global population growth rate forecast
Figure 6.6: Global unemployment rate forecast
Figure 6.7: Regional GDP growth rate forecast
Figure 6.8: Regional inflation rate forecast
Figure 6.9: Regional population growth rate forecast
Figure 6.10: Regional unemployment rate forecast
Figure 6.11: Global IT maintenance and support services industry regional forecast 2012-17 (US $B)
Figure 6.12: Global IT maintenance and support services industry regional forecast 2012-17 (%)
CHAPTER 7. EMERGING TRENDS
Figure 7.1: Global IT maintenance and support services industry opportunity by region
CHAPTER 3. INDUSTRY OVERVIEW
Figure 3.1: External forces shaping global IT maintenance and support services industry
CHAPTER 4.GLOBAL MACROECONOMIC OVERVIEW
Figure 4.1: Global GDP growth rate trend
Figure 4.2: Global inflation rate trend
Figure 4.3: Global population growth rate trend
Figure 4.4: Global unemployment rate trend
Figure 4.5: Regional GDP growth rate trend
Figure 4.6: Regional inflation rate trend
Figure 4.7: Regional population growth rate trend
Figure 4.8: Regional unemployment rate trend
CHAPTER 5. INDUSTRY TRENDS
Figure 5.1: Global IT maintenance and support services industry annual trend 2006-11 (US $B)
Figure 5.2: Global IT maintenance and support services industry regional trend: 2006-11 (US $B)
Figure 5.3: Global IT maintenance and support services industry regional trend: 2006-11 (%)
Figure 5.4: Global IT maintenance and support services industry quarterly trend 2010-11 (US $B)
Figure 5.5: Global IT maintenance and support services industry profitability trend 2006-11
Figure 5.6: Global IT maintenance and support services industry revenue per employee Trend 2006-11
Figure 5.7: Global IT maintenance and support services industry 2006-11
Figure 5.8: Cost structure in North American global IT maintenance and support services industry: 2006-11
Figure 5.9: Cost structure in European global IT maintenance and support services industry: 2006-11
Figure 5.10: Cost structure in Asia Pacific global IT maintenance and support services industry: 2006-11
Figure 5.11: Top 5 companies vs. global IT maintenance and support services industry gross profit & net profit analysis: 2011(e)
Figure 5.12: Cash on hand for global IT maintenance and support services industry 2006-11 (US $B)
Figure 5.13: Cash on hand for global IT maintenance and support services industry 2006-11 (%)
Figure 5.14: Asset for global IT maintenance and support services industry2006-11 (US $B)
Figure 5.15: Assets for global IT maintenance and support services industry 2006-11 (%)
Figure 5.16: Debt for global IT maintenance and support services industry 2006-11 (US $B)
Figure 5.17: Debt for global IT maintenance and support services industry 2006-11 (%)
Figure 5.18: Market shares of top players in global IT maintenance and support services industry in 2006
Figure 5.19: Market shares of top players in global IT maintenance and support services industry in 2011(e)
Figure 5.20: Global IT maintenance and support services industry 2006 market share analysis
Figure 5.21: Global IT maintenance and support services industry 2011(e) market share analysis
CHAPTER 6. INDUSTRY FORECASTS
Figure 6.1: Global IT maintenance and support services industry annual forecast 2012-17 (US $B)
Figure 6.2: Global IT maintenance and support services industry quarterly forecast 2011-12 (US $B)
Figure 6.3: Global GDP growth rate forecast
Figure 6.4: Global inflation rate forecast
Figure 6.5: Global population growth rate forecast
Figure 6.6: Global unemployment rate forecast
Figure 6.7: Regional GDP growth rate forecast
Figure 6.8: Regional inflation rate forecast
Figure 6.9: Regional population growth rate forecast
Figure 6.10: Regional unemployment rate forecast
Figure 6.11: Global IT maintenance and support services industry regional forecast 2012-17 (US $B)
Figure 6.12: Global IT maintenance and support services industry regional forecast 2012-17 (%)
CHAPTER 7. EMERGING TRENDS
Figure 7.1: Global IT maintenance and support services industry opportunity by region
LIST OF TABLES
CHAPTER 3. INDUSTRY OVERVIEW
Table 3.1: Global IT maintenance and support services industry parameters 2011
Table 3.2: Relative market attractiveness by region
CHAPTER 5. INDUSTRY TRENDS
Table 5.1: Global IT maintenance and support services industry regional growth rate
Table 5.2: Percentage change in cost structure
Table 5.3: Percentage change in cash on hand
Table 5.4: Percentage change in total asset
Table 5.5: Percentage change in total debt
Table 5.6: Key companies by revenue growth
Table 5.7: Key companies by revenue decline
CHAPTER 6. INDUSTRY FORECASTS
Table 6.1: Regional forecast growth rate
CHAPTER 3. INDUSTRY OVERVIEW
Table 3.1: Global IT maintenance and support services industry parameters 2011
Table 3.2: Relative market attractiveness by region
CHAPTER 5. INDUSTRY TRENDS
Table 5.1: Global IT maintenance and support services industry regional growth rate
Table 5.2: Percentage change in cost structure
Table 5.3: Percentage change in cash on hand
Table 5.4: Percentage change in total asset
Table 5.5: Percentage change in total debt
Table 5.6: Key companies by revenue growth
Table 5.7: Key companies by revenue decline
CHAPTER 6. INDUSTRY FORECASTS
Table 6.1: Regional forecast growth rate
