Concierge Services: Market Research Report
The global outlook series on Concierge Services provides market briefs, and concise summaries of regional trends.
The report provides an aerial view of the global concierge services industry, and identifies major trends and growth drivers.
Regional markets briefly abstracted and covered include US, Canada, the United Kingdom, and Singapore.
The report offers a compilation of recent mergers, acquisitions, and strategic corporate developments.
Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 108 companies worldwide.
The report provides an aerial view of the global concierge services industry, and identifies major trends and growth drivers.
Regional markets briefly abstracted and covered include US, Canada, the United Kingdom, and Singapore.
The report offers a compilation of recent mergers, acquisitions, and strategic corporate developments.
Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 108 companies worldwide.
1.CONCIERGE SERVICES MARKET IN REVIEW
Concierge Services – The Contemporary Lifestyle Support System
The Origin and Emergence of Concierge and Concierge Services
The Emergence of Corporate Concierges
The Emergence of Building Concierges
The Emergence of Cyber Concierges
September 11 Expands Role of Concierges
Specialty Niches – Beyond the Basic and Basics
Bundling Concierge and Product/Services Spell More Business, More Loyalty
The Present and The Future of Concierge Services
Market Makers – Studying the Few that Build the Market
2 PLACES AT 1 TIME, INC.: A LEADER IN CLASS
Capitol Concierge
Concierge at Large, Inc
LesConcierges, Inc
LifeStyle Management: A Concierge Service Provider for Busy Patrons
Purveyors of Time
Quintessentially
Ten UK
White Concierge
2.MARKET DYNAMICS
Concierge Services Soaring in Popularity
Concierge Services Spread their Wings, Span across Various Industries
Personal Concierge Services in Great Demand from the Corporate Sector
Concierge Services Aid in Enhancing Employee Recruitment and Retention
Efforts to Retain Existing Customers Fuels Demand for Concierge Services
Hotels – Moving Up the Concierge Services Ladder
Hotels Providing Concierge Services the Digital Way
Intercontinental Hotel Chain: Leading the Way in Digital Concierge Services
Other Big Hotel Chains Follow Suit
UHNWIs: The Target Audience for Holiday Home, New Home Concierges
Tending the Luxury Travelers’ Need for Personalization
Pay-As-You-Go Concierge Model: Appealing Wealthy
Home Concierges – The New 'Household Managers'
Airlines Sector Wakes Up to the Concierge Benefit
Virtual Personal Assistants – The New Online Errand Outsourcing Mantra
Enhanced Customer Experience – The Travel Concierge Motto
Retailers – The Newest to Embrace the Concierge Culture
Concierge Services – Winning Favor of Motorsports Enthusiasts
3.REGIONAL TRENDS AT A GLANCE
Affluent Americans Driving Demand for Concierge Physicians
Private American Banks Wooing Wealthy, the New Concierge Services Way
Independent Practice by PCPs under Threat; Adoption of Hybrid Concierge Model Likely to Come to the Rescue
Concierge Choice Physicians (CCP)’s Hybrid Concierge Model
Concierge Medicine in Canada
Brit Credit Card Companies Bet On Concierge Services
The Digital Concierge to Place Singapore on World Concierge Map
4.CONCIERGE SERVICES – THE 'AT YOUR SERVICE' INDUSTRY
Introduction to Concierge Services
Concierge Services Types
Personal Concierge Services
Personal Concierge Services for the Affluent
Personal Concierge Services for the Busy Household
Personal Concierge Services for the Disabled
Corporate Concierge Services
Corporate Concierge Services for the Company
Corporate Concierge Services for the Company’s Clients
Corporate Concierge Services for the Company’s Employees
5.SERVICE LAUNCHES
Inland American Lodging Group Acquires Napa Valley Marriott Hotel and Spa (US)
Cityjet to Introduce Twitter Concierge Service
Magellan Jets Enters the Chinese Market
Title Consulting Services Launches Accu Concierge Customer Service
Real Estate Mortgage Network Introduces 203(k) Concierge Service
Infiniti Introduces Infiniti Personal Assistant
Ritz-Carlton Hotel Company Launches World Concierge on Foursquare
STC Launches Tamayouz Concierge Service
Headquarters Plaza Launches Corporate Concierge Service
Hughes Network Systems Launches New Digital Concierge Service
GRI Introduces New National Relocation Program for the Corporate Sector
Rail Europe Introduces France Rail Pass Premium Package
Connectyx Enters into Partnership with 1-800-DOCTORS
MedjetAssist Enters into Partnership with MyAssist
Air-Savings.com Introduces Concierge Service
Universal Weather and Aviation Takes over Air Chef Holdings
Award Concierge Introduces Honeymoon Travel Service
Airsavings Introduces Genius365 Concierge Service
New England Burials at Sea Unveils New Concierge Program
Europ Assistance France and Malakoff MedericAssurances to Take Over EAP France
InterContinental Hotels & Resorts to Introduce iPad 2-Based Concierge Service
Eservus Online Concierge Services Establishes Office in Boston
Unique Paris Launches Conciergerie Privée Services
DateNight Launches New Online Dating Concierge Service for Married Couples
Atrium Travel Club to Offer its Members Connectyx’s MedFlash® PHM
MMRGlobal Introduces Electronic Point-of- Sales System for Healthcare Services
Automall Network Introduces Easy Import Concierge Service for Cars
LoHo Realty Introduces Concierge Service
The Hotel Humidor Company Rolls Out Cigar Concierge
Freedom Merchants Unveils Freedom-to- Text TM Concierge Customer Service
Associa Introduces Associerge
Vertu to Introduce Arabic Mobile Concierge Service
Mercedes-Benz Introduces New Version of iPhone App
GuestLogix to Launch OnTouchTM Concierge Mobile Application
Runco International Rolls Out Digital Cinema Concierge Service
CareCloud Rolls Out CareCloud Concierge
Makati Shangri-La Rolls Out First Concierge iPad Service
The Berkeley Introduces iPad service
RiseSmart Announces Transition Concierge
2ABOUTCHICAGO LAUNCHES AS CHICAGO'S PREMIER LIFESTYLE MANAGEMENT AND PERSONAL CONCIERGE SERVICES
GuestLogix Introduces OnTouch (TM) Concierge Everywhere
Rockwell Collins Takes Over AR Group and Affiliated Companies
Proctor and Gamble to Acquire MDVIP
Textamundo and LG Mobile Introduce SMS Concierge Service
Fox Insurance Introduces MyFox Personal Concierge Service
Tacori Announces Tacori Concierge for Jewellery Consultation
TimeWise Announces Kitchen Concierge Service
Clifford and Gratton Jointly Launch ‘If I Were You’
ezCater Introduces Catering Concierge Service for Medical Sales Representatives
ISAS Launches Student Concierge Service, the First such International Service for Students
Compass Group Introduces Zipthru Connect
BestBuyPCS.com Launches Private Club Sales Program
CWT Vacations Introduces CWT Concierge for Executive Travelers
AlliedTPro Introduces VIP Concierge Services
Boutique Private Wealth Unveils Private Concierge Service
Silversea Launches ‘Silver Shore Concierge’ Service
Hyatt Hotels Introduces Virtual Concierge
Golden Village Introduces Gold Class Concierge Services
Club Marine and Mondial Assistance Introduce Club Marine Assist
Jeppesen, WhiteConcierge Partner to Launch New Concierge Service
Big Five Tours & Expeditions Unveils Big Five Concierge Service
Sheraton San Diego Hotel & Marina Rolls Out Expedia Local Expert Program
TARA Introduces tarapearls.com
Fly Free For Health Launches Medical Concierge Network
Southwest Concierge Unveils Concierge and Personal Assistant Service
Schwanke-Kasten Introduces Jewelry Concierge Service
Vegas.com to Introduce New Box Office in Your Pocket and Mobile Concierge Service
i-Office2 to Provide Concierge Service at I-City Project in Shah Alam
WOC Introduces New Concierge Services for Cisco TelePresence
Errand Solutions Introduces Concierge Service at New York Hospital
VTB24 Introduces Concierge Service
URBN Introduces Extended Concierge Services
Air New Zealand Launches International Airline Concierge Service
Blue Spa Introduces New Exclusive Concierge Service
Global MD Launches Medical Tourism Concierge Services in India
IGY to Launch Anchor Marina
Kern River Outfitters Introduces Concierge Service
HeyCosmo Launches Two New Services
Estate Vault Launches Travel Health Care Concierge Service
Linden Travel Launches Linden Elite
M2M Communications Launch Service Drive Concierge
Life Simplified helps People Achieve Work/Life Balance
VIPDistinct Launches New Concierge Service
Le Reve Introduces Luxury Travel Concierge Service
Philips Electronics Introduces Simplicity Concierge
Excellence Property Introduces Turnkey Service for South Florida Market
Dominion Unveils Virtual Concierge Service
Dominion to Introduce Corporate and Personal Concierge Services
OnCall Starts Phone Concierge Service
Sahara Introduces ‘Sahara Care House’
Phoenix Launches Phoenix Concierge Service
Air New Zealand Launches In-flight International Airline Concierge Service
GMAC to Introduce Concierge Services
SPL Starts Student Concierge Service
Oryx Introduces Concierge Services for Property Investors
Impart Launches Concierge Kiosk at a Mackinac Island Hotel
6.STRATEGIC CORPORATE DEVELOPMENTS
Markel Ventures Takes over PartnerMD
WhiteConcierge Selects ForeScout Counter ACT Platform to Accomplish PCI DSS Level-I Compliance
MarineMax Partners with Marinalife and Sea Tow
ASTA Marketing Services Chooses mPassport® Medical Concierge Service
One Concierge and Paramount Business Jets Enter into Partnership Agreement
Harbour City Estates Installs i-Concierge Kiosk
VIPdesk and International SOS Merge
miCARD enters into Partnership with Douglas S. Stanley, M.D.
VizStar Merges with Celestial Jets
MediConnect Takes Over PassportMD
Best Upon Request Wins The Christ Hospital Contract
Sodexo to Acquire Majority Stake in West Born
AmeriLife and Everest Sign Marketing agreement
VIPdesk Recruits Home-Based Brand Ambassadors for Retail Client
Stallion Oilfield Takes Over Polleyco Construction
'TheCompanyButler' – The New Concierge Service for Any Business
Quintessentially Plans Aggressive Marketing Campaign
Denihan Hospitality Pockets James Hotel Brand and James Chicago
Ultimate Resort Completes Ventures Equity Vacation Club Acquisition
Panasonic Extends Plasma Concierge Service
Ultimate Escapes Enters into Alliance with Luggage Express
Sportsworld Group Takes Over Mango Event Management
Nurtur Takes Over Work/Life Innovations
Wonderland Bakery and Errand Solutions Form Partnership
Home Concierge and Premier Payment Services Enter Partnership
Halcyon Jets Announces Jet One Jets Acquisition Plan
M2M Deploys Customer Service Application at RBM
Concierge Home Services Moves to Guelph
Dalbey Education Institute Signs Agreement with Concierge Colorado
VIVRE Selects VIPdesk
Mission Hospital Signs Agreement with Best Upon Request
Sunrise Health Partners with Best Upon Request
Adroit Urban Developers to Construct Luxury Apartment Complex
Sodexho Alliance Acquires Circles
Ultimate Resort Signs Agreement with Private Escapes
Partner Jet Enters into Joint Venture with Zebrano
Prestige International USA Expands Concierge Services
Alan Werba Plans Loring Ward International Acquisition
Best Upon Request Wins McLaren Regional Medical Center Contract
Best Upon Request Secures Contract from Children's Hospital of Michigan
Guggenheim Partners Takes Over KRT Business Management
Procter & Gamble Acquires Minority Interest in MDVIP
Mobile Ready Entertainment Snaps Up Key2Travel
Global Directory
Concierge Services – The Contemporary Lifestyle Support System
The Origin and Emergence of Concierge and Concierge Services
The Emergence of Corporate Concierges
The Emergence of Building Concierges
The Emergence of Cyber Concierges
September 11 Expands Role of Concierges
Specialty Niches – Beyond the Basic and Basics
Bundling Concierge and Product/Services Spell More Business, More Loyalty
The Present and The Future of Concierge Services
Table 1. Global Concierge Services Market: Annual Revenue Estimates/Forecasts in US$ Million for the years 2010 through 2015
Market Makers – Studying the Few that Build the Market
2 PLACES AT 1 TIME, INC.: A LEADER IN CLASS
Capitol Concierge
Concierge at Large, Inc
LesConcierges, Inc
LifeStyle Management: A Concierge Service Provider for Busy Patrons
Purveyors of Time
Quintessentially
Ten UK
White Concierge
2.MARKET DYNAMICS
Concierge Services Soaring in Popularity
Concierge Services Spread their Wings, Span across Various Industries
Personal Concierge Services in Great Demand from the Corporate Sector
Concierge Services Aid in Enhancing Employee Recruitment and Retention
Efforts to Retain Existing Customers Fuels Demand for Concierge Services
Hotels – Moving Up the Concierge Services Ladder
Hotels Providing Concierge Services the Digital Way
Intercontinental Hotel Chain: Leading the Way in Digital Concierge Services
Other Big Hotel Chains Follow Suit
UHNWIs: The Target Audience for Holiday Home, New Home Concierges
Tending the Luxury Travelers’ Need for Personalization
Pay-As-You-Go Concierge Model: Appealing Wealthy
Home Concierges – The New 'Household Managers'
Airlines Sector Wakes Up to the Concierge Benefit
Virtual Personal Assistants – The New Online Errand Outsourcing Mantra
Enhanced Customer Experience – The Travel Concierge Motto
Retailers – The Newest to Embrace the Concierge Culture
Concierge Services – Winning Favor of Motorsports Enthusiasts
3.REGIONAL TRENDS AT A GLANCE
Affluent Americans Driving Demand for Concierge Physicians
Private American Banks Wooing Wealthy, the New Concierge Services Way
Independent Practice by PCPs under Threat; Adoption of Hybrid Concierge Model Likely to Come to the Rescue
Concierge Choice Physicians (CCP)’s Hybrid Concierge Model
Concierge Medicine in Canada
Brit Credit Card Companies Bet On Concierge Services
The Digital Concierge to Place Singapore on World Concierge Map
4.CONCIERGE SERVICES – THE 'AT YOUR SERVICE' INDUSTRY
Introduction to Concierge Services
Concierge Services Types
Personal Concierge Services
Personal Concierge Services for the Affluent
Personal Concierge Services for the Busy Household
Personal Concierge Services for the Disabled
Corporate Concierge Services
Corporate Concierge Services for the Company
Corporate Concierge Services for the Company’s Clients
Corporate Concierge Services for the Company’s Employees
5.SERVICE LAUNCHES
Inland American Lodging Group Acquires Napa Valley Marriott Hotel and Spa (US)
Cityjet to Introduce Twitter Concierge Service
Magellan Jets Enters the Chinese Market
Title Consulting Services Launches Accu Concierge Customer Service
Real Estate Mortgage Network Introduces 203(k) Concierge Service
Infiniti Introduces Infiniti Personal Assistant
Ritz-Carlton Hotel Company Launches World Concierge on Foursquare
STC Launches Tamayouz Concierge Service
Headquarters Plaza Launches Corporate Concierge Service
Hughes Network Systems Launches New Digital Concierge Service
GRI Introduces New National Relocation Program for the Corporate Sector
Rail Europe Introduces France Rail Pass Premium Package
Connectyx Enters into Partnership with 1-800-DOCTORS
MedjetAssist Enters into Partnership with MyAssist
Air-Savings.com Introduces Concierge Service
Universal Weather and Aviation Takes over Air Chef Holdings
Award Concierge Introduces Honeymoon Travel Service
Airsavings Introduces Genius365 Concierge Service
New England Burials at Sea Unveils New Concierge Program
Europ Assistance France and Malakoff MedericAssurances to Take Over EAP France
InterContinental Hotels & Resorts to Introduce iPad 2-Based Concierge Service
Eservus Online Concierge Services Establishes Office in Boston
Unique Paris Launches Conciergerie Privée Services
DateNight Launches New Online Dating Concierge Service for Married Couples
Atrium Travel Club to Offer its Members Connectyx’s MedFlash® PHM
MMRGlobal Introduces Electronic Point-of- Sales System for Healthcare Services
Automall Network Introduces Easy Import Concierge Service for Cars
LoHo Realty Introduces Concierge Service
The Hotel Humidor Company Rolls Out Cigar Concierge
Freedom Merchants Unveils Freedom-to- Text TM Concierge Customer Service
Associa Introduces Associerge
Vertu to Introduce Arabic Mobile Concierge Service
Mercedes-Benz Introduces New Version of iPhone App
GuestLogix to Launch OnTouchTM Concierge Mobile Application
Runco International Rolls Out Digital Cinema Concierge Service
CareCloud Rolls Out CareCloud Concierge
Makati Shangri-La Rolls Out First Concierge iPad Service
The Berkeley Introduces iPad service
RiseSmart Announces Transition Concierge
2ABOUTCHICAGO LAUNCHES AS CHICAGO'S PREMIER LIFESTYLE MANAGEMENT AND PERSONAL CONCIERGE SERVICES
GuestLogix Introduces OnTouch (TM) Concierge Everywhere
Rockwell Collins Takes Over AR Group and Affiliated Companies
Proctor and Gamble to Acquire MDVIP
Textamundo and LG Mobile Introduce SMS Concierge Service
Fox Insurance Introduces MyFox Personal Concierge Service
Tacori Announces Tacori Concierge for Jewellery Consultation
TimeWise Announces Kitchen Concierge Service
Clifford and Gratton Jointly Launch ‘If I Were You’
ezCater Introduces Catering Concierge Service for Medical Sales Representatives
ISAS Launches Student Concierge Service, the First such International Service for Students
Compass Group Introduces Zipthru Connect
BestBuyPCS.com Launches Private Club Sales Program
CWT Vacations Introduces CWT Concierge for Executive Travelers
AlliedTPro Introduces VIP Concierge Services
Boutique Private Wealth Unveils Private Concierge Service
Silversea Launches ‘Silver Shore Concierge’ Service
Hyatt Hotels Introduces Virtual Concierge
Golden Village Introduces Gold Class Concierge Services
Club Marine and Mondial Assistance Introduce Club Marine Assist
Jeppesen, WhiteConcierge Partner to Launch New Concierge Service
Big Five Tours & Expeditions Unveils Big Five Concierge Service
Sheraton San Diego Hotel & Marina Rolls Out Expedia Local Expert Program
TARA Introduces tarapearls.com
Fly Free For Health Launches Medical Concierge Network
Southwest Concierge Unveils Concierge and Personal Assistant Service
Schwanke-Kasten Introduces Jewelry Concierge Service
Vegas.com to Introduce New Box Office in Your Pocket and Mobile Concierge Service
i-Office2 to Provide Concierge Service at I-City Project in Shah Alam
WOC Introduces New Concierge Services for Cisco TelePresence
Errand Solutions Introduces Concierge Service at New York Hospital
VTB24 Introduces Concierge Service
URBN Introduces Extended Concierge Services
Air New Zealand Launches International Airline Concierge Service
Blue Spa Introduces New Exclusive Concierge Service
Global MD Launches Medical Tourism Concierge Services in India
IGY to Launch Anchor Marina
Kern River Outfitters Introduces Concierge Service
HeyCosmo Launches Two New Services
Estate Vault Launches Travel Health Care Concierge Service
Linden Travel Launches Linden Elite
M2M Communications Launch Service Drive Concierge
Life Simplified helps People Achieve Work/Life Balance
VIPDistinct Launches New Concierge Service
Le Reve Introduces Luxury Travel Concierge Service
Philips Electronics Introduces Simplicity Concierge
Excellence Property Introduces Turnkey Service for South Florida Market
Dominion Unveils Virtual Concierge Service
Dominion to Introduce Corporate and Personal Concierge Services
OnCall Starts Phone Concierge Service
Sahara Introduces ‘Sahara Care House’
Phoenix Launches Phoenix Concierge Service
Air New Zealand Launches In-flight International Airline Concierge Service
GMAC to Introduce Concierge Services
SPL Starts Student Concierge Service
Oryx Introduces Concierge Services for Property Investors
Impart Launches Concierge Kiosk at a Mackinac Island Hotel
6.STRATEGIC CORPORATE DEVELOPMENTS
Markel Ventures Takes over PartnerMD
WhiteConcierge Selects ForeScout Counter ACT Platform to Accomplish PCI DSS Level-I Compliance
MarineMax Partners with Marinalife and Sea Tow
ASTA Marketing Services Chooses mPassport® Medical Concierge Service
One Concierge and Paramount Business Jets Enter into Partnership Agreement
Harbour City Estates Installs i-Concierge Kiosk
VIPdesk and International SOS Merge
miCARD enters into Partnership with Douglas S. Stanley, M.D.
VizStar Merges with Celestial Jets
MediConnect Takes Over PassportMD
Best Upon Request Wins The Christ Hospital Contract
Sodexo to Acquire Majority Stake in West Born
AmeriLife and Everest Sign Marketing agreement
VIPdesk Recruits Home-Based Brand Ambassadors for Retail Client
Stallion Oilfield Takes Over Polleyco Construction
'TheCompanyButler' – The New Concierge Service for Any Business
Quintessentially Plans Aggressive Marketing Campaign
Denihan Hospitality Pockets James Hotel Brand and James Chicago
Ultimate Resort Completes Ventures Equity Vacation Club Acquisition
Panasonic Extends Plasma Concierge Service
Ultimate Escapes Enters into Alliance with Luggage Express
Sportsworld Group Takes Over Mango Event Management
Nurtur Takes Over Work/Life Innovations
Wonderland Bakery and Errand Solutions Form Partnership
Home Concierge and Premier Payment Services Enter Partnership
Halcyon Jets Announces Jet One Jets Acquisition Plan
M2M Deploys Customer Service Application at RBM
Concierge Home Services Moves to Guelph
Dalbey Education Institute Signs Agreement with Concierge Colorado
VIVRE Selects VIPdesk
Mission Hospital Signs Agreement with Best Upon Request
Sunrise Health Partners with Best Upon Request
Adroit Urban Developers to Construct Luxury Apartment Complex
Sodexho Alliance Acquires Circles
Ultimate Resort Signs Agreement with Private Escapes
Partner Jet Enters into Joint Venture with Zebrano
Prestige International USA Expands Concierge Services
Alan Werba Plans Loring Ward International Acquisition
Best Upon Request Wins McLaren Regional Medical Center Contract
Best Upon Request Secures Contract from Children's Hospital of Michigan
Guggenheim Partners Takes Over KRT Business Management
Procter & Gamble Acquires Minority Interest in MDVIP
Mobile Ready Entertainment Snaps Up Key2Travel
Global Directory
