BPO Services in Scandinavia
Summary
BPO Services in Scandinavia industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2019-24, and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
BPO Services in Scandinavia industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2019-24, and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Scandinavian BPO services market recorded revenues of $4.4 billion in 2024, representing a compound annual growth rate (CAGR) of 5.2% between 2019 and 2024.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2024, with total revenues of $1.1 billion, equivalent to 24.6% of the market's overall value.
- In 2024, Sweden accounted for a share of 45.9% in the Scandinavian BPO services market, marking it the largest market in the region. It was followed by Norway with a 28.3% share and Denmark with a 25.8% share.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Scandinavia
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Scandinavia
- Leading company profiles reveal details of key bpo services market players? global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Scandinavia bpo services market with five year forecasts by both value and volume
- What was the size of the Scandinavia bpo services market by value in 2024?
- What will be the size of the Scandinavia bpo services market in 2029?
- What factors are affecting the strength of competition in the Scandinavia bpo services market?
- How has the market performed over the last five years?
- Who are the top competitors in Scandinavia's bpo services market?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. TietoEVRY Corp
8.2. ISS AS
8.3. Capgemini SE
8.4. Wipro Ltd
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. TietoEVRY Corp
8.2. ISS AS
8.3. Capgemini SE
8.4. Wipro Ltd
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
LIST OF TABLES
Table 1: Scandinavia BPO services market value: $ million, 2019-24
Table 2: Scandinavia BPO services market category segmentation: % share, by value, 2019-24
Table 3: Scandinavia BPO services market category segmentation: $ million, 2019-24
Table 4: Scandinavia BPO services market geography segmentation: $ million, 2024
Table 5: Scandinavia BPO services market value forecast: $ million, 2024-29
Table 6: TietoEVRY Corp: Key Facts
Table 7: TietoEVRY Corp: Annual Financial Ratios
Table 8: TietoEVRY Corp: Key Employees
Table 9: ISS AS: Key Facts
Table 10: ISS AS: Annual Financial Ratios
Table 11: ISS AS: Key Employees
Table 12: Capgemini SE: Key Facts
Table 13: Capgemini SE: Annual Financial Ratios
Table 14: Capgemini SE: Key Employees
Table 15: Capgemini SE: Key Employees Continued
Table 16: Wipro Ltd: Key Facts
Table 17: Wipro Ltd: Annual Financial Ratios
Table 18: Wipro Ltd: Key Employees
Table 19: Wipro Ltd: Key Employees Continued
Table 20: Scandinavia Exchange Rate, 2019-24
Table 1: Scandinavia BPO services market value: $ million, 2019-24
Table 2: Scandinavia BPO services market category segmentation: % share, by value, 2019-24
Table 3: Scandinavia BPO services market category segmentation: $ million, 2019-24
Table 4: Scandinavia BPO services market geography segmentation: $ million, 2024
Table 5: Scandinavia BPO services market value forecast: $ million, 2024-29
Table 6: TietoEVRY Corp: Key Facts
Table 7: TietoEVRY Corp: Annual Financial Ratios
Table 8: TietoEVRY Corp: Key Employees
Table 9: ISS AS: Key Facts
Table 10: ISS AS: Annual Financial Ratios
Table 11: ISS AS: Key Employees
Table 12: Capgemini SE: Key Facts
Table 13: Capgemini SE: Annual Financial Ratios
Table 14: Capgemini SE: Key Employees
Table 15: Capgemini SE: Key Employees Continued
Table 16: Wipro Ltd: Key Facts
Table 17: Wipro Ltd: Annual Financial Ratios
Table 18: Wipro Ltd: Key Employees
Table 19: Wipro Ltd: Key Employees Continued
Table 20: Scandinavia Exchange Rate, 2019-24
LIST OF FIGURES
Figure 1: Scandinavia BPO services market value: $ million, 2019-24
Figure 2: Scandinavia BPO services market category segmentation: $ million, 2019-24
Figure 3: Scandinavia BPO services market geography segmentation: % share, by value, 2024
Figure 4: Scandinavia BPO services market value forecast: $ million, 2024-29
Figure 5: Forces driving competition in the BPO services market in Scandinavia, 2024
Figure 6: Drivers of buyer power in the BPO services market in Scandinavia, 2024
Figure 7: Drivers of supplier power in the BPO services market in Scandinavia, 2024
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Scandinavia, 2024
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Scandinavia, 2024
Figure 10: Drivers of degree of rivalry in the BPO services market in Scandinavia, 2024
Figure 1: Scandinavia BPO services market value: $ million, 2019-24
Figure 2: Scandinavia BPO services market category segmentation: $ million, 2019-24
Figure 3: Scandinavia BPO services market geography segmentation: % share, by value, 2024
Figure 4: Scandinavia BPO services market value forecast: $ million, 2024-29
Figure 5: Forces driving competition in the BPO services market in Scandinavia, 2024
Figure 6: Drivers of buyer power in the BPO services market in Scandinavia, 2024
Figure 7: Drivers of supplier power in the BPO services market in Scandinavia, 2024
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Scandinavia, 2024
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Scandinavia, 2024
Figure 10: Drivers of degree of rivalry in the BPO services market in Scandinavia, 2024
