The Evolution of Tech Support: Trends and Outlook, Second Edition 4Q 2014
This report examines changes in the digital product adoption of broadband households and in the technical support needs of consumers. The report analyzes market and business model trends as well as emerging business strategies among providers. It also assesses market size and forecasts the revenue opportunity of premium technical support services in the U.S.
1 REPORT SUMMARY
1.1 Purpose and Scope of the Report
1.2 Data Sources
2 CONNECTED HOME TRENDS
2.1 Device and Service Adoption
2.2 Support Interests/Needs
2.3 Use of Premium Technical Support
2.3.1 Subscriptions
2.3.2 Extended Warranty/ Protection Plan
2.4 Emerging Devices
3 INDUSTRY TRENDS
3.1 Business Model Trends
3.2 New Opportunities
4 FORECAST
4.1 Set-up/ Installation
4.2 One-time Support Services
4.3 Subscription Services
4.4 Total Revenue
5 IMPLICATIONS AND CONCLUSIONS
6 GLOSSARY
INDEX
1.1 Purpose and Scope of the Report
1.2 Data Sources
2 CONNECTED HOME TRENDS
2.1 Device and Service Adoption
2.2 Support Interests/Needs
2.3 Use of Premium Technical Support
2.3.1 Subscriptions
2.3.2 Extended Warranty/ Protection Plan
2.4 Emerging Devices
3 INDUSTRY TRENDS
3.1 Business Model Trends
3.2 New Opportunities
4 FORECAST
4.1 Set-up/ Installation
4.2 One-time Support Services
4.3 Subscription Services
4.4 Total Revenue
5 IMPLICATIONS AND CONCLUSIONS
6 GLOSSARY
INDEX
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