Trends in African Outsourcing: Focus on North Africa
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Introduction
North Africa is often overlooked as a location for outsourcing delivery, in favor of more established hubs in India, Eastern Europe, and Latin America. However, countries such as Egypt, Morocco, and Tunisia have all emerged in recent years as viable low-cost centers, particularly for providing nearshore services to European clients.
Features and benefits
The number of IT services companies choosing to set up in North Africa has been steadily increasing in recent years, with the likes of Wipro, Genpact, Dell, Stream, and Sutherland Global Services opting to join major names such as IBM and HP, which have had presence in the region for some time.
Your key questions answered
Introduction
North Africa is often overlooked as a location for outsourcing delivery, in favor of more established hubs in India, Eastern Europe, and Latin America. However, countries such as Egypt, Morocco, and Tunisia have all emerged in recent years as viable low-cost centers, particularly for providing nearshore services to European clients.
Features and benefits
- Provides detailed analysis of North Africa's leading sourcing locations: Egypt, Morocco, and Tunisia.
- Looks at the potential for growth in the region's other major markets, including Algeria and Libya.
The number of IT services companies choosing to set up in North Africa has been steadily increasing in recent years, with the likes of Wipro, Genpact, Dell, Stream, and Sutherland Global Services opting to join major names such as IBM and HP, which have had presence in the region for some time.
Your key questions answered
- What are the advantages of locating an offshore delivery center in North Africa?
- Which North African markets are most attractive as delivery locations, and why?
SUMMARY
Catalyst
Ovum view
Key messages
There are three major IT services markets in North Africa
There are a number of advantages to using North Africa as a delivery location
OUTSOURCING IN NORTH AFRICA
Overview
The domestic IT services market
Advantages of North Africa as a delivery location
LOOKING OUTSIDE THE ESTABLISHED MARKETS
Overview
Algeria
Libya
NORTH AFRICA'S LEADING IT SERVICES MARKETS
Egypt
The emergence of Egypt as an offshore delivery location
Egypt boasts a significant pool of graduate talent
CRM outsourcing is a fast-growing market
Issues facing IT services companies in Egypt
Morocco
Morocco has a sizable pool of French and Spanish speakers
The Moroccan government supports the development of the country's IT sector
Youth unemployment is a major problem
Tunisia
The Tunisian government has invested heavily in education
Tunisia has more than 6 million French speakers
The political situation in Tunisia
APPENDIX
Further reading
Methodology
Author
Ovum Consulting
Disclaimer
Catalyst
Ovum view
Key messages
There are three major IT services markets in North Africa
There are a number of advantages to using North Africa as a delivery location
OUTSOURCING IN NORTH AFRICA
Overview
The domestic IT services market
Advantages of North Africa as a delivery location
LOOKING OUTSIDE THE ESTABLISHED MARKETS
Overview
Algeria
Libya
NORTH AFRICA'S LEADING IT SERVICES MARKETS
Egypt
The emergence of Egypt as an offshore delivery location
Egypt boasts a significant pool of graduate talent
CRM outsourcing is a fast-growing market
Issues facing IT services companies in Egypt
Morocco
Morocco has a sizable pool of French and Spanish speakers
The Moroccan government supports the development of the country's IT sector
Youth unemployment is a major problem
Tunisia
The Tunisian government has invested heavily in education
Tunisia has more than 6 million French speakers
The political situation in Tunisia
APPENDIX
Further reading
Methodology
Author
Ovum Consulting
Disclaimer
TABLES
Table: North Africa key facts
Table: Average flight times from major North African cities
Table: List of countries by median age
Table: North Africa key facts
Table: Average flight times from major North African cities
Table: List of countries by median age
FIGURES
Figure: Number of IT services deals signed in North Africa, 2006–09
Figure: Fully loaded operating costs per FTE for large centers, $ per year
Figure: Number of graduates per year by country
Figure: Egypt's annual number of graduating students, by subject
Figure: Egyptian CRM agent positions, 2010–15
Figure: Moroccan CRM agent positions, 2010–15
Figure: Number of IT services deals signed in North Africa, 2006–09
Figure: Fully loaded operating costs per FTE for large centers, $ per year
Figure: Number of graduates per year by country
Figure: Egypt's annual number of graduating students, by subject
Figure: Egyptian CRM agent positions, 2010–15
Figure: Moroccan CRM agent positions, 2010–15
