Trends for 2011: Telco Operations

Date: December 23, 2010
Pages: 12
US$ 1,500.00
Publisher: Ovum
Report type: Brief Review
Delivery: E-mail Delivery (PDF)

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Trends for 2011: Telco Operations

This report looks at the trends in telco operations that Ovum expects to occur during 2011, taking into account the economic constraints and competitive market conditions that telcos are facing.

Features and benefits
  • Outlines how the uneven nature of the global economic recovery will affect telcos during 2011.
  • Highlights what Ovum identifies as the key trends in telco operations during 2011.

The knock-on effect from cuts to EU spending could make it difficult for many telcos, with reduced government telecoms budgets and consumer spending hitting telco's top lines at a time when they are struggling to achieve growth.Despite this uncertain outlook, we expect telco investment to increase in the short term, fuelled by the need to invest in infrastructure to stay ahead of the competition and to drive growth from potential new sources of revenue.

Your key questions answered
  • What macro-level trends can we expect to see in the telecoms industry during 2011, and how does this link to economic growth and market conditions?
  • How are telcos evolving their operations, and what are the key investment areas?

In a nutshell
Ovum view
Key messages


Slower global economic growth predicted for 2011
Uneven recovery in economic markets will impact telcos
  Market, not economic factors will boost telco capital spending
  Opex will continue to come under pressure as revenue growth slows


Investment geared towards stimulating revenue growth
Investment in improving the customer experience
Transformation of telcos' operations gathers pace
  Driving further improvements in agility and efficiency across business processes
  Managed services and outsourcing continue to gather pace


Further reading
Ovum Consulting
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