Staff and Line - EasyVista

Date: December 22, 2010
Pages: 14
Price:
US$ 995.00
Publisher: Ovum
Report type: Brief Review
Delivery: E-mail Delivery (PDF)
ID: S5B948A3A8FEN
Leaflet:

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Staff and Line - EasyVista
Introduction

The need for IT to demonstrate business value and maximize the availability of business-critical IT services, is continuing to focus the attention of corporate IT on the ITIL v3 framework of ITSM best practice. The adoption of ITIL has both raised the profile of ITSM and increased the necessity for tools to support it and IT service delivery optimization.

Features and benefits
  • EasyVista delivers against the core ITIL v3 processes. It offers codeless customizability and scalable architecture. It has an easy to use interface.
  • Staff&Line says that EasyVista.com can reduce TCO by up to 50% over five years due to its codeless development environment.
  • The solution has two flavors: EasyVista Classic (on-premise); and EasyVista.com (SaaS-based). Certified against 11 ITIL v3 processes by Pink Elephant.
Highlights

EasyVista is applicable to mid-sized and large enterprise organizations across all verticals, worldwide.EasyVista Classic is an on-premise ITSM offering, and EasyVista.com is software-as-a-service (SaaS)-based.EasyVista can reduce TCO, streamline IT operations, and help improve IT-to-business alignment.

Your key questions answered
  • EasyVista should be considered for any medium-to-large organization looking to introduce ITSM processes and supporting technology.
  • EasyVista is a vertical-agnostic offering that is appropriate for organizations across a wide range of industry sectors.
  • It can replace legacy ITSM toolsets that are hard-coded, offer limited flexibility and customizability, and have a heavy footprint.
  • EasyVista.com can remove the burden of providing and supporting an IT-focused support solution internally.
  • EasyVista.com is also appropriate for smaller organizations and those starting out on the journey of ITIL adoption.
SUMMARY

Catalyst
Key findings
Ovum view
  Recommendations

FUNCTIONALITY

Solution overview
Solution analysis
  Support for ITIL v3 service operation processes
  Support for ITIL v3 service design processes
  Service transition processes
  Support for ITIL v3 service strategy processes
  Ease of adoption and use case scenarios

PRODUCT STRATEGY

Market opportunity
Go to market strategy

IMPLEMENTATION

Deployment examples
  Arkema
  Expro
  Inergy

APPENDIX

Methodology
Author
Ovum Consulting
Disclaimer
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