Staff and Line - EasyVista
Introduction
The need for IT to demonstrate business value and maximize the availability of business-critical IT services, is continuing to focus the attention of corporate IT on the ITIL v3 framework of ITSM best practice. The adoption of ITIL has both raised the profile of ITSM and increased the necessity for tools to support it and IT service delivery optimization.
Features and benefits
EasyVista is applicable to mid-sized and large enterprise organizations across all verticals, worldwide.EasyVista Classic is an on-premise ITSM offering, and EasyVista.com is software-as-a-service (SaaS)-based.EasyVista can reduce TCO, streamline IT operations, and help improve IT-to-business alignment.
Your key questions answered
The need for IT to demonstrate business value and maximize the availability of business-critical IT services, is continuing to focus the attention of corporate IT on the ITIL v3 framework of ITSM best practice. The adoption of ITIL has both raised the profile of ITSM and increased the necessity for tools to support it and IT service delivery optimization.
Features and benefits
- EasyVista delivers against the core ITIL v3 processes. It offers codeless customizability and scalable architecture. It has an easy to use interface.
- Staff&Line says that EasyVista.com can reduce TCO by up to 50% over five years due to its codeless development environment.
- The solution has two flavors: EasyVista Classic (on-premise); and EasyVista.com (SaaS-based). Certified against 11 ITIL v3 processes by Pink Elephant.
EasyVista is applicable to mid-sized and large enterprise organizations across all verticals, worldwide.EasyVista Classic is an on-premise ITSM offering, and EasyVista.com is software-as-a-service (SaaS)-based.EasyVista can reduce TCO, streamline IT operations, and help improve IT-to-business alignment.
Your key questions answered
- EasyVista should be considered for any medium-to-large organization looking to introduce ITSM processes and supporting technology.
- EasyVista is a vertical-agnostic offering that is appropriate for organizations across a wide range of industry sectors.
- It can replace legacy ITSM toolsets that are hard-coded, offer limited flexibility and customizability, and have a heavy footprint.
- EasyVista.com can remove the burden of providing and supporting an IT-focused support solution internally.
- EasyVista.com is also appropriate for smaller organizations and those starting out on the journey of ITIL adoption.
SUMMARY
Catalyst
Key findings
Ovum view
Recommendations
FUNCTIONALITY
Solution overview
Solution analysis
Support for ITIL v3 service operation processes
Support for ITIL v3 service design processes
Service transition processes
Support for ITIL v3 service strategy processes
Ease of adoption and use case scenarios
PRODUCT STRATEGY
Market opportunity
Go to market strategy
IMPLEMENTATION
Deployment examples
Arkema
Expro
Inergy
APPENDIX
Methodology
Author
Ovum Consulting
Disclaimer
Catalyst
Key findings
Ovum view
Recommendations
FUNCTIONALITY
Solution overview
Solution analysis
Support for ITIL v3 service operation processes
Support for ITIL v3 service design processes
Service transition processes
Support for ITIL v3 service strategy processes
Ease of adoption and use case scenarios
PRODUCT STRATEGY
Market opportunity
Go to market strategy
IMPLEMENTATION
Deployment examples
Arkema
Expro
Inergy
APPENDIX
Methodology
Author
Ovum Consulting
Disclaimer
