SMEs in Australia: opportunities in unified communications
SMEs in Australia are stepping into unified communication (UC), albeit at a slow pace. They are adopting a range of UC applications and services, and are likely to consider new cloud-based communications offerings. This report presents the results of a survey of SMEs’ progress with UC.
EXECUTIVE SUMMARY
IN A NUTSHELL
KEY MESSAGES
SMES ARE ALREADY DEPLOYING IP TELEPHONY AND STEPPING INTO UC
SUPPLIERS SHOULD CONSIDER MANAGING AND HOSTING COMMUNICATION SERVICES
SMES PREFER THE SOFTWARE ELEMENTS OF UC
COST SAVINGS STILL THE MAIN STIMULUS FOR CONVERGENCE
VIDEO COLLABORATION IS GROWING
LIMITED COMPETITION AMONG TELCOS BUT HIGH CUSTOMER SATISFACTION
ANALYSIS
THE UC PATH
REASONS FOR CONVERGENCE
VIDEO COLLABORATION IS GROWING
OPPORTUNITIES IN MANAGED SERVICES
SERVICES PROVIDERS
ABOUT OUR SURVEY
IN A NUTSHELL
KEY MESSAGES
SMES ARE ALREADY DEPLOYING IP TELEPHONY AND STEPPING INTO UC
SUPPLIERS SHOULD CONSIDER MANAGING AND HOSTING COMMUNICATION SERVICES
SMES PREFER THE SOFTWARE ELEMENTS OF UC
COST SAVINGS STILL THE MAIN STIMULUS FOR CONVERGENCE
VIDEO COLLABORATION IS GROWING
LIMITED COMPETITION AMONG TELCOS BUT HIGH CUSTOMER SATISFACTION
ANALYSIS
THE UC PATH
REASONS FOR CONVERGENCE
VIDEO COLLABORATION IS GROWING
OPPORTUNITIES IN MANAGED SERVICES
SERVICES PROVIDERS
ABOUT OUR SURVEY
LIST OF TABLES
Table 1: Australian sample of the SME survey
Table 1: Australian sample of the SME survey
LIST OF FIGURES
Figure 1: Expectations of having a converged network (i.e. data network also carrying voice traffic)
Figure 2: Solutions that SMEs use or expect to use
Figure 3: Reasons for not using or planning to use an IP phone system
Figure 4: Adoption of different types of videoconferencing
Figure 5: Considered by SMEs as a managed service, with fixed monthly charges
Figure 6: SMEs' main network service providers for fixed services
Figure 7: Satisfaction levels of Telstra customers
Figure 1: Expectations of having a converged network (i.e. data network also carrying voice traffic)
Figure 2: Solutions that SMEs use or expect to use
Figure 3: Reasons for not using or planning to use an IP phone system
Figure 4: Adoption of different types of videoconferencing
Figure 5: Considered by SMEs as a managed service, with fixed monthly charges
Figure 6: SMEs' main network service providers for fixed services
Figure 7: Satisfaction levels of Telstra customers
