Outsourcing In The Middle East – Focus on the UAE (Market Dynamics)

Date: June 22, 2010
Pages: 20
Price:
US$ 1,495.00
Publisher: Ovum
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: O4AE1C964E4EN
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Outsourcing In The Middle East – Focus on the UAE (Market Dynamics)
The United Arab Emirates (UAE) is one of the most prosperous countries in the Middle East and one of the region’s largest IT service markets. While the recent global recession brought an abrupt end to a period of unprecedented growth in the UAE, there remains significant potential for expansion in the IT service sector. It is therefore unsurprising that a growing number of foreign vendors are setting up operations in the key business centers of Dubai and Abu Dhabi. This report aims to provide an overview of the current state of the UAE’s IT service market, including a close look at the competitive landscape. It will also identify key points regarding the UAE’s economy as a whole, of which all firms looking to do business in the region should be aware.
SUMMARY

Impact
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Key messages

BACKGROUND – THE UNITED ARAB EMIRATES

Two dominant monarchies
The wealth of the UAE is derived from its abundant oil and gas reserves
The drive to diversify beyond oil
Tax breaks make the region attractive for foreign investors
Free zones are the focus for most investors

IT SERVICES IN THE UAE

Growing steadily
The UAE is one of the Middle East’s biggest IT service markets
State ownership is a major feature of the UAE economy

COMPETITIVE LANDSCAPE

Expanding but fragmentary
A wide array of local vendors
International vendors have struggled to break through
Indian vendors have established themselves in the UAE

EMBRACING OFFSHORE DELIVERY MODELS

The world’s leading global sourcing hub
The debt crisis in The UAE has passed, but caution remains

RECOMMENDATIONS

Recommendations for vendors
Commit fully to the market
Form links with local companies
Consider the cultural implications of setting up in the UAE

APPENDIX

Further reading
Methodology

LIST OF TABLES

Table 1: Leading countries by oil reserves

LIST OF FIGURES

Figure 1: Monthly crude oil prices, January 2000–April 2010 ($ per barrel)
Figure 2: Number of deals signed in the UAE, 2005–2009
Figure 3: Number of Middle East IT service deals by signing region
Figure 4: Total contract value of Middle East IT service deals by signing region
Figure 5: Number of IT service deals signed in the UAE by vertical market
Figure 6: Number of IT services deal signed in the UAE by vendor
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