HP - HP Service Manager 9.20

Date: January 23, 2011
Pages: 16
US$ 995.00
Publisher: Ovum
Report type: Brief Review
Delivery: E-mail Delivery (PDF)
ID: H36118F91B0EN

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HP - HP Service Manager 9.20

IT functions are subject not only to the enterprise-wide mandate to "deliver more with less" but also to IT-specific challenges which include the demonstration of business value and the need to maximize the availability of business-critical services. HP Service Manager is an ITIL v3-aligned, fully integrated ITSM software suite - part of HP’s Business Technology Optimization portfolio of software.

Features and benefits
  • Aligned with the IT service lifecycle and processes as described by ITIL v3.
    Functionally rich, with cross-process integration.
  • Includes out-of-the-box HP and ITIL best practices, including workflows and forms.
  • Highly scalable, with strong third-party product integration capabilities.
  • HP Service Manager on SaaS provides a viable alternative to on-premise software.
  • Strong professional services capabilities.

HP has one of the most feature-rich ITSM solutions on the market, fully supporting 15 ITIL processes and another five partially, with its extended ITSM solution.

HP’s ITSM solution is applicable to organizations within all verticals and of all sizes. The solution can help to maximize IT service availability and improve IT-to-business alignment.

HP Service Manager on SaaS offers a viable alternative to smaller organizations and enterprises with limited capital expenditure or a corporate SaaS-delivery IT strategy.

Your key questions answered
  • HP Service Manager and HP Service Manager on SaaS should be considered for any organization looking to introduce ITSM processes and/or technology.
  • HP Service Manager is a vertical-agnostic offering that is appropriate for organizations across a wide range of industry sectors.
  • HP Service Manager on SaaS can remove the burden of providing and supporting an IT-focused support solution internally.
  • HP Service Manager on SaaS is also appropriate for smaller organizations and those starting out on the journey of ITIL adoption.
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