Global services contracts 1H09: applications at the forefront
Global service providers are flexing their muscles in advanced services delivery. Ovum’s review of global services contracts shows that a high proportion of key deals included applications management or advanced services in IT, conferencing and unified communications (UC).
EXECUTIVE SUMMARY
IN A NUTSHELL
OVUM VIEW
KEY MESSAGES
GLOBAL CONTRACTS SURVEY
SERVICE PROVIDERS RAISE THE STAKES
SERVICE PROVIDERS DEMONSTRATE VERTICAL SECTOR STRENGTHS
SHARE OF MNC SPEND IN GLOBAL NETWORK CONTRACTS, 1H09
SERVICE PROVIDER SURVEY
COMPARISON OF GLOBAL SERVICE PROVIDERS
AT&T
BT GLOBAL SERVICES
CABLE & WIRELESS
NTT COMMUNICATIONS
ORANGE BUSINESS SERVICES
ORANGE BUSINESS SERVICES IN MANAGED TELEPRESENCE
T-SYSTEMS
AUTOMOTIVE DRIVES CONTRACTS BUSINESS FOR T-SYSTEMS
TELEFONICA
VERIZON BUSINESS
VERIZON BUSINESS VERTICAL TARGETS
LIST OF TABLES
Table 1: Cable & Wireless major network contracts, 1H09
Table 2: NTT Communications’ global contracts, 1H09
IN A NUTSHELL
OVUM VIEW
KEY MESSAGES
GLOBAL CONTRACTS SURVEY
SERVICE PROVIDERS RAISE THE STAKES
SERVICE PROVIDERS DEMONSTRATE VERTICAL SECTOR STRENGTHS
SHARE OF MNC SPEND IN GLOBAL NETWORK CONTRACTS, 1H09
SERVICE PROVIDER SURVEY
COMPARISON OF GLOBAL SERVICE PROVIDERS
AT&T
BT GLOBAL SERVICES
CABLE & WIRELESS
NTT COMMUNICATIONS
ORANGE BUSINESS SERVICES
ORANGE BUSINESS SERVICES IN MANAGED TELEPRESENCE
T-SYSTEMS
AUTOMOTIVE DRIVES CONTRACTS BUSINESS FOR T-SYSTEMS
TELEFONICA
VERIZON BUSINESS
VERIZON BUSINESS VERTICAL TARGETS
LIST OF TABLES
Table 1: Cable & Wireless major network contracts, 1H09
Table 2: NTT Communications’ global contracts, 1H09
LIST OF FIGURES
Figure 1: Service provider positions in global contracts, 1H09
Figure 2: Service provider positions in global contracts, 1H07
Figure 3: T-Systems global contracts by TCV and type, 2H08
Figure 4: Vertical sector differentiation
Figure 5: Service provider shares of global contracts, 1H09
Figure 6: AT&T global contracts, 1H09
Figure 7: Top 30 BT global contracts, 1H09
Figure 8: Orange Business Services global contracts 1H09: top 20 and selected others
Figure 9: T-Systems top 25 global contracts, 1H09
Figure 10: T-Systems contracts 1H09 by vertical sector
Figure 11: Telefonica global contracts 1H09
Figure 12: Verizon Business top 20 contracts by value and type, 1H09
Figure 13: Verizon Business contracts by vertical sector, 1H09
Figure 1: Service provider positions in global contracts, 1H09
Figure 2: Service provider positions in global contracts, 1H07
Figure 3: T-Systems global contracts by TCV and type, 2H08
Figure 4: Vertical sector differentiation
Figure 5: Service provider shares of global contracts, 1H09
Figure 6: AT&T global contracts, 1H09
Figure 7: Top 30 BT global contracts, 1H09
Figure 8: Orange Business Services global contracts 1H09: top 20 and selected others
Figure 9: T-Systems top 25 global contracts, 1H09
Figure 10: T-Systems contracts 1H09 by vertical sector
Figure 11: Telefonica global contracts 1H09
Figure 12: Verizon Business top 20 contracts by value and type, 1H09
Figure 13: Verizon Business contracts by vertical sector, 1H09
