Global network price trends 2009

December 2009 | 14 pages | ID: G0761F0E8CFEN
Ovum

Abstracts

This paper updates Ovum enterprise user research into contract price negotiations during 2009. It confirms the findings of our outlook research at the beginning of the year, which indicated that some global multinational corporations would look for a significantly higher rate of cost reduction on three-year contracts as they fell due for renewal.

Contents

Executive summary
In a nutshell
Ovum view
Other features of contracts
Contrasting contracts
Leading negotiators get double the rate reduction
Geographical variances
Negotiating service-orientated SLAs
Adopt IT infrastructure library
Service risk – and reward
Service-level scaling
Severity levels
Fix times
Penalise repeated problems
Service failure log and reporting
Migration schedule and charges
Open-book pricing
Service charge transparency
Standard contract features
Service-level management
Class of service
Class of service management
Service options
Site availability service levels
Resiliency options
IT service management
Service delivery
Service support
Ratecard discounts
CPE
Local loop
Remote port
SCR
Service-level agreements
Benchmarking
Network performance
More acceleration and optimisation technologies in networks

List Of Figures

LIST OF FIGURES

Figure 1: Bandwidth cost variance in bid response
Figure 2: Key regional variations in a global data network contract
Figure 3: Users expect WAN performance improvement