Global In-House Contact Center Market Forecast: 2010–15
Introduction
This model derives from Ovum's annual contact center markets mega-model. It provides insight into in-house contact center and agent positions by region, verticals, countries, and size band. The model covers the World, North America, Europe, Middle East and Africa, South & Central America, Asia-Pacific and 51 countries, and provides vertical splits for 10 different markets.
Features and benefits
The global contact center market is growing at a pace of 3.3% through 2015 as demands for customer service increases in emerging countries and purchasing population grows in the developed countries.
Your key questions answered
This model derives from Ovum's annual contact center markets mega-model. It provides insight into in-house contact center and agent positions by region, verticals, countries, and size band. The model covers the World, North America, Europe, Middle East and Africa, South & Central America, Asia-Pacific and 51 countries, and provides vertical splits for 10 different markets.
Features and benefits
- Understand the growth in agent positions and contact centers globally through 2015, with a focus on vertical markets and size of contact center.
- Recognize the growth and contracting patterns of contact center operations across 50+ countries.
- Compare premise versus hosted contact center agent positions from a regional perspective.
The global contact center market is growing at a pace of 3.3% through 2015 as demands for customer service increases in emerging countries and purchasing population grows in the developed countries.
Your key questions answered
- How many agent positions and contact centers are there across the different countries of the world?
- At what rate is the contact center market growing through 2015?
- In what vertical markets will the demand for contact centers be the greatest over the next five years?
