Global In-House Contact Center Market Forecast: 2010–15

Date: December 22, 2010
US$ 7,500.00
Publisher: Ovum
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)

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Global In-House Contact Center Market Forecast: 2010–15

This model derives from Ovum's annual contact center markets mega-model. It provides insight into in-house contact center and agent positions by region, verticals, countries, and size band. The model covers the World, North America, Europe, Middle East and Africa, South & Central America, Asia-Pacific and 51 countries, and provides vertical splits for 10 different markets.

Features and benefits
  • Understand the growth in agent positions and contact centers globally through 2015, with a focus on vertical markets and size of contact center.
  • Recognize the growth and contracting patterns of contact center operations across 50+ countries.
  • Compare premise versus hosted contact center agent positions from a regional perspective.

The global contact center market is growing at a pace of 3.3% through 2015 as demands for customer service increases in emerging countries and purchasing population grows in the developed countries.

Your key questions answered
  • How many agent positions and contact centers are there across the different countries of the world?
  • At what rate is the contact center market growing through 2015?
  • In what vertical markets will the demand for contact centers be the greatest over the next five years?
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Global In-House Contact Center Market Forecast: 2010–15
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