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Global Telcos Innovative Service Offerings-2016 Enhancing Competitiveness to Facilitate Revenue Growth

March 2016 | 124 pages | ID: G9B3DFD2C67EN

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This research report provides an overview of the various services being offering by the telcos in order to drive revenues by further strengthening their competitive positioning. It includes an overview of these innovative offerings and also discusses about the various service offerings by the telcos. It highlights the various plans and its features, which can be used as a benchmark against other telcos, blue-print for the telcos to launch new services and further enhance the existing service offerings. The report discusses more than 70 telcos for the various categories across more than 40 countries globally. Some of the leading companies mentioned in the report includes Apple, LG, Samsung, Tigo Senegal, Vodafone, Vodacom, Ooredoo, Telenor, AT&T, C Spire, Verizon, Orange, Singtel, Celcom, Digi, Moblink, MTN, Globe, Claro, Telefonica, Union Bank of Nigeria, Stanbic Bank, NIB, Caixa Bank, Sprint, Bell, Rogers, Glo Mobile, M1, TIM Brazil, Robi

Key Features:

Overview of Mobile Services- Highlights mobile subscription trend globally and on a regional basis

In-flight Connectivity Services- This section highlights the various in-flight connectivity services offered by telcos across various airlines

Device Financing through financial institutions- It discusses about the partnership of telcos with leading handset vendors and financial institutions for offering financing options on devices

Device Financing for Contract phones- Provides details of devices by leading telcos for contract subscriptions

Bill Shock Prevention offering- This section discusses about the various services provided by telcos to prevent excessive usage of services through alerts which reduces bill shock for customers

Customer Loyalty Programs- It provides info about various loyalty programs and methodologies being pursued by telcos to enhance customer loyalty and reduce churn

New Age Mobile Value Added Services- This section highlight the evolution of VAS services and some popular services in m-education, video store offering by telcos

Music Streaming Services- It highlights the music streaming services offered by select telcos in specific countries.

Mobile Money – This section discusses about the mobile money offering by telcos.

Other Innovative Services- This section discusses innovative service like flex-offerings, video viewing offered for select set of customers

Mobile Services overview
Global Mobile Subscriptions growth trends, 2005-2015
Regional Mobile Subscription growth trends, 2005-2015
Mobile Broadband subscribers across regions, 2010-2015
Global Mobile Broadband subscribers growth by technology, 2015-2021


Overview of Inflight Connectivity services
Inflight Connectivity services
Milestones in Inflight Connectivity services
How Inflight Connectivity Services work
Technologies used to provide Inflight Connectivity Services
Telcos offering inflight roaming services


Overview of Device Financing Plans by Telcos
Telcos offering device financing options


Device Financing schemes by telcos and retail stores in USA


Bill Shock prevention offering by telcos


Overview of Customer Loyalty Programs
Loyalty Programs: Ways to enhance Customer Loyalty
Loyalty Programs: What should it focus upon
Benefits of Customer Loyalty Programs
Customer Loyalty Programs of leading telcos


MVAS Value Chain
MVAS Content Evolution
Pricing of MVAS services by MNOs
MVAS services offered by leading Telcos


Music Streaming Monetization Strategies
Music Streaming Services by leading telcos


Key Players involves in the Mobile Payment Ecosystem
Benefits of Mobile Financial Services to the key Ecosystem Players
Mobile Money services of leading telcos



Figure 1: Global Mobile Subscriptions growth trend, 2005-2015
Figure 2: Mobile Subscriptions growth trend across regions, 2005-2015
Figure 3: Active Mobile broadband subscriber growth trend across regions, 2010-2015
Figure 4: Mobile Subscription trend by Technology, 2015 & 2021
Figure 5: Inflight Connectivity Services
Figure 6: Working on Inflight Connectivity Service
Figure 7: U Mobile and AEON Credit Service partnership
Figure 8: MTN Device Financing Details
Figure 9: Orange Kenya and Equity Bank partnership for device financing
Figure 10: MTN Nigeria and NIB Bank partnership
Figure 11: Movistar and Caixa Bank partnership
Figure 12: Etisalat Nigeria and Samsung device financing partnership offering
Figure 13: Tigo Ghana and Stanbic Bank partnership
Figure 14: LG and AT&T Device financing offering
Figure 15: Singtel TalkMore Unlimited Plan
Figure 16: Singte MySingtel App Benefits
Figure 17: Orange Holiday Plan
Figure 18: Vodafone Australia My Vodafone App offering
Figure 19: Ways to enhance customer loyalty
Figure 20: Ways to Enhance customer loyalty
Figure 21: AT&T Plenti Loyalty program offering
Figure 22: Kyivstar Club Gratitude Program
Figure 23: C Spire PERCS Loyalty program partners
Figure 24: Globe Philippines Rewards program
Figure 25: Smart Philippines Smart Rewards offering
Figure 26: DiGi Malaysia Reward program offering
Figure 27: Claro Club Program categories
Figure 28: Claro Club Program benefits
Figure 29: Spark New Zealand Thanks programme offering
Figure 30: MVAS Value Chain
Figure 31: Evolution of MVAS content
Figure 32: Bell Canada Mobile –TV subscriber growth
Figure 33: Telcel Mobile money service
Figure 34: Messaging Alert services from Rogers Wireless
Figure 35: Najja7ni services offerings
Figure 36: Genres of Books on Telia Sweden Storytel service
Figure 37: Tigo Senegal’s Tigo Music Service offerings
Figure 38: Smart Communications-Deezer partnership
Figure 39: Celcom Malaysia and Yonder service offerings
Figure 40: Vodafone Australia Music streaming services offerings
Figure 41: Vodafone Ireland and Guvera partnership
Figure 42: Virgin Mobile Australia and Spotify partnership offerings
Figure 43: Key Players involves in the Mobile Payment Ecosystem
Figure 44: M-Pesa service offering of Safaricom
Figure 45: Bharti Airtel’s Airtel Money offering
Figure 46: Partners of Bharti Airtel’s Airtel Money offering in India
Figure 47: Airtel Mobile Money Kiosk in Uganda
Figure 48: Airtel Mobile Money App in Uganda
Figure 49: Poste Mobile Creami flexi tariff offering
Figure 50: TIM Brazil Turbo WhatsApp offering
Figure 51: Telenor India Paisa Vasool offering
Figure 52: Robi Bangladesh ShareMyNet–Internet offering
Figure 53: Vodacom South Africa and Video Play service offering


Table 1: Zain Saudi Arabia Inflight Connectivity Tariff
Table 2: Airtel Seychelles Inflight Connectivity Tariff
Table 3: Glo Nigeria Inflight Connectivity Tariff
Table 4: New Zealand Inflight Connectivity Tariff
Table 5: Ncell Inflight Connectivity Tariff
Table 6: Omantel Inflight Connectivity Tariff
Table 7: Irancell Inflight Connectivity Tariff
Table 8: MTN Zambia Inflight Connectivity Tariff
Table 9: Softbank Japan Inflight Connectivity Tariff
Table 10: Telenor Pakistan Inflight Connectivity Tariff
Table 11: Examples of Device Financing/Offerings by Telcos
Table 12: Device Financing Offering by Leading Telcos
Table 13: Device Financing Offering by Leading Telcos
Table 14: International Roaming Plan offering by Singtel
Table 15: Pay-As-U-Roam Tariff of Singtel
Table 16: DataRoam Saver Plans of Telcos
Table 17: Telstra international data roaming tariffs
Table 18: Telstra Extra Data tariff details
Table 19: Verizon Daily International Travel pricing details
Table 20: Verizon Monthly international travel pricing details
Table 21: Verizon Usage Alerts
Table 22: Vodafone Australia Data Add-ons
Table 23: Kyivstar Golden Subscriber Program Customer Categories
Table 24: Kyivstar Golden Subscriber Program Benefits for Pre-paid and Post-paid customers
Table 25: C Spire PERCS Loyalty program customer categories
Table 26: Mascom Botswana Loyalty Program details
Table 27: Swisscom Loyalty program categories
Table 28: Smartone Market Watch & Plus Service Price
Table 29: Mobifone mStudy tariff plans
Table 30: Du Video Store and Talk to Star service tariffs
Table 31: Benefits of Mobile Financial Services to the key Ecosystem Players
Table 32: Airtel Money subscriber growth trends in India
Table 33: Mobile Money subscribers for various operators in Uganda, 2015
Table 34: Etisalat Nigeria Easyflex service details
Table 35: Robi ShareMyNet Packs Plan details

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