Exploiting IT management-as-a-service

Date: November 22, 2010
Pages: 24
Price:
US$ 1,895.00
Publisher: Ovum
Report type: Brief Review
Delivery: E-mail Delivery (PDF)
ID: E3C70D7B793EN
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Exploiting IT management-as-a-service
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Introduction

There is a definite business case for SaaS per se, and the benefits of SaaS adoption are equally applicable to the delivery of enterprise IT management capabilities. A critical benefit is aimed directly at the heart of the overstretched IT function; scarce IT resources can be redirected away from IT-internal systems to focus on the delivery of business-critical IT services.

Features and benefits
  • Read about the case for SaaS-delivered IT management capabilities and the CIO’s view of SaaS-delivered capabilities.
  • Read how SaaS will change relationships. Service integration might be needed to manage multiple IT service suppliers.
Highlights

Ovum’s view on IT management is that it includes areas such as IT strategy development and execution; enterprise architecture; governance, risk, and compliance; IT service management (including IT financial management); project and portfolio management; IT asset management; and resource management (people management and sourcing strategy).Operational IT management within the data center is considered to be infrastructure management rather than IT management. Therefore Ovum’s definition of IT management-as-a-service is the delivery of capabilities to support these specific areas using SaaS delivery of IT management software.What Ovum doesn’t class as IT management-as-a-service is where IT services vendors provide remote infrastructure management (RIM) or applications management as part of an outsourcing agreement.

Your key questions answered
  • Why is the SaaS-delivery model is gaining traction?
  • Why does SaaS adoption mean more than changing the technology or service delivery method?

SUMMARY

Catalyst
Ovum view
Key messages

THE SAAS-DELIVERY MODEL IS GAINING TRACTION

Ovum’s definition of IT management-as-a-service
The case for SaaS-delivered IT management capabilities
The CIO’s view of SaaS-delivered capabilities

SAAS ADOPTION MEANS MORE THAN CHANGING THE TECHNOLOGY OR SERVICE DELIVERY METHOD

SaaS will change relationships
Service integration might be needed to manage multiple IT service suppliers
SaaS-related people issues need to be addressed

THERE ARE A GROWING NUMBER OF SAAS IT MANAGEMENT OFFERINGS AVAILABLE

IT management software-as-a-service
IT service management software-as-a-service
Traditional on-premise vendors – the “big four” vendors
Traditional on-premise vendors – the IT service management specialists
SaaS-only players
New ‘dual-play’ vendors
Project and portfolio management software-as-a-service
Vendors targeting major enterprises with complex PPM needs
Vendors targeting organizations with “less complex” PPM needs
SaaS-only PPM vendors

RECOMMENDATIONS

Recommendations for enterprises
It’s not a “shall we or shall we not move everything to SaaS-based delivery” decision
Enterprises should be clear on what they expect from SaaS-delivered solutions
CIOs need to be SaaS-wise
Enterprises need to manage the cultural implications of SaaS adoption
Enterprises should consider the applicability of SaaS-delivered enterprise IT management capabilities to their needs
Recommendations for vendors
A SaaS-delivery model is no longer a nice-to-have, but rather a must-have in the increasing competitive enterprise IT management software market
Capabilities to support PPM-style service portfolio management are a much-needed addition to most IT service management vendor tools
Alternative views
SaaS-delivered enterprise IT management capabilities are not suitable for all organizations
PPM is not suited to all organizations

APPENDIX

Author
Ovum Consulting
Disclaimer
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