Cloud-based Contact Center Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
The global cloud-based contact center market reached a value of US$ 17.7 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 63.8 Billion by 2027, exhibiting a CAGR of 23.10% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.
A cloud-based contact center solution combines several communication channels into a single system for allowing agents to connect with customers over a phone call, email, or instant message while maintaining a consistent record. It offers workforce management tools so that agents and supervisors can manage their time effectively. As a result, it finds extensive applications in banking, financial services and insurance (BFSI), consumer goods, retail, government, public, healthcare, manufacturing, telecommunication, and information technology (IT) sectors across the globe. Cloud-based Contact Center Market Trends:
At present, there is a rise in the demand for cloud computing due to its robust scalability, affordability, flexibility, and features. As a result, organizations worldwide are migrating their contact center operations from a traditional on-premises model to the cloud, which represents one of the key factors driving the market. Moreover, cloud-based contact centers allow agents to work remotely for improving their productivity and overall operational efficiency. This, along with various advantages offered by cloud-based contact centers, including excellent security, reliability, and convenience, at affordable prices is propelling the growth of the market. In addition, rapid digitalization in the banking, financial service and insurance (BFSI) industry to provide enhanced services, reduce human errors, and save time is impelling the market growth. Besides this, the rising utilization of contact center as a service (CCaaS) technology to minimize ownership costs, reduce downtime, and ensure business continuity is positively influencing the market. Additionally, key market players are financing research and development (R&D) activities to deliver natural interactive voice response (IVR) and facilitate interactive chatbots for customers, which is projected to fuel the growth of the market in the upcoming years.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global cloud-based contact center market, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on component, deployment mode, organization size and end use industry.
Breakup by Component:
Solution
Automatic Call Distribution
Agent Performance Optimization
Dialers
Interactive Voice Response
Computer Telephony Integration
Analytics and Reporting
Service
Professional Services
Managed Services
Breakup by Deployment Mode: Public Cloud
Private Cloud
Hybrid Cloud
Breakup by Organization Size:
Small and Medium-sized Enterprises
Large Enterprises
Breakup by End Use Industry:
BFSI
IT and Telecom
Media and Entertainment
Retail
Logistics and Transport
Healthcare
Others
Breakup by Region: North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
Competitive Landscape:
The competitive landscape of the industry has also been examined along with the profiles of the key players being 3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom and Vonage. Key Questions Answered in This Report:
How has the global cloud-based contact center market performed so far and how will it perform in the coming years?
What has been the impact of COVID-19 on the global cloud-based contact center market?
What are the key regional markets?
What is the breakup of the market based on the component?
What is the breakup of the market based on the deployment mode?
What is the breakup of the market based on the organization size?
What is the breakup of the market based on the end use industry?
What are the various stages in the value chain of the industry?
What are the key driving factors and challenges in the industry?
What is the structure of the global cloud-based contact center market and who are the key players?
What is the degree of competition in the industry?
A cloud-based contact center solution combines several communication channels into a single system for allowing agents to connect with customers over a phone call, email, or instant message while maintaining a consistent record. It offers workforce management tools so that agents and supervisors can manage their time effectively. As a result, it finds extensive applications in banking, financial services and insurance (BFSI), consumer goods, retail, government, public, healthcare, manufacturing, telecommunication, and information technology (IT) sectors across the globe. Cloud-based Contact Center Market Trends:
At present, there is a rise in the demand for cloud computing due to its robust scalability, affordability, flexibility, and features. As a result, organizations worldwide are migrating their contact center operations from a traditional on-premises model to the cloud, which represents one of the key factors driving the market. Moreover, cloud-based contact centers allow agents to work remotely for improving their productivity and overall operational efficiency. This, along with various advantages offered by cloud-based contact centers, including excellent security, reliability, and convenience, at affordable prices is propelling the growth of the market. In addition, rapid digitalization in the banking, financial service and insurance (BFSI) industry to provide enhanced services, reduce human errors, and save time is impelling the market growth. Besides this, the rising utilization of contact center as a service (CCaaS) technology to minimize ownership costs, reduce downtime, and ensure business continuity is positively influencing the market. Additionally, key market players are financing research and development (R&D) activities to deliver natural interactive voice response (IVR) and facilitate interactive chatbots for customers, which is projected to fuel the growth of the market in the upcoming years.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global cloud-based contact center market, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on component, deployment mode, organization size and end use industry.
Breakup by Component:
Solution
Automatic Call Distribution
Agent Performance Optimization
Dialers
Interactive Voice Response
Computer Telephony Integration
Analytics and Reporting
Service
Professional Services
Managed Services
Breakup by Deployment Mode: Public Cloud
Private Cloud
Hybrid Cloud
Breakup by Organization Size:
Small and Medium-sized Enterprises
Large Enterprises
Breakup by End Use Industry:
BFSI
IT and Telecom
Media and Entertainment
Retail
Logistics and Transport
Healthcare
Others
Breakup by Region: North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
Competitive Landscape:
The competitive landscape of the industry has also been examined along with the profiles of the key players being 3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom and Vonage. Key Questions Answered in This Report:
How has the global cloud-based contact center market performed so far and how will it perform in the coming years?
What has been the impact of COVID-19 on the global cloud-based contact center market?
What are the key regional markets?
What is the breakup of the market based on the component?
What is the breakup of the market based on the deployment mode?
What is the breakup of the market based on the organization size?
What is the breakup of the market based on the end use industry?
What are the various stages in the value chain of the industry?
What are the key driving factors and challenges in the industry?
What is the structure of the global cloud-based contact center market and who are the key players?
What is the degree of competition in the industry?
1 PREFACE
2 SCOPE AND METHODOLOGY
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 EXECUTIVE SUMMARY
4 INTRODUCTION
4.1 Overview
4.2 Key Industry Trends
5 GLOBAL CLOUD-BASED CONTACT CENTER MARKET
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 MARKET BREAKUP BY COMPONENT
6.1 Solution
6.1.1 Market Trends
6.1.2 Key Segments
6.1.2.1 Automatic Call Distribution
6.1.2.2 Agent Performance Optimization
6.1.2.3 Dialers
6.1.2.4 Interactive Voice Response
6.1.2.5 Computer Telephony Integration
6.1.2.6 Analytics and Reporting
6.1.3 Market Forecast
6.2 Service
6.2.1 Market Trends
6.2.2 Key Segments
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
7 MARKET BREAKUP BY DEPLOYMENT MODE
7.1 Public Cloud
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Private Cloud
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Hybrid Cloud
7.3.1 Market Trends
7.3.2 Market Forecast
8 MARKET BREAKUP BY ORGANIZATION SIZE
8.1 Small and Medium-sized Enterprises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Large Enterprises
8.2.1 Market Trends
8.2.2 Market Forecast
9 MARKET BREAKUP BY END USE INDUSTRY
9.1 BFSI
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 IT and Telecom
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Media and Entertainment
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Retail
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Logistics and Transport
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Healthcare
9.6.1 Market Trends
9.6.2 Market Forecast
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast
10 MARKET BREAKUP BY REGION
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT ANALYSIS
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 VALUE CHAIN ANALYSIS
13 PORTERS FIVE FORCES ANALYSIS
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 PRICE ANALYSIS
15 COMPETITIVE LANDSCAPE
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 3CLogic
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.2 8x8 Inc.
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 Avaya Inc.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.4 Cisco Systems Inc.
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.4.3 Financials
15.3.4.4 SWOT Analysis
15.3.5 Content Guru Limited
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.6 Five9 Inc.
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.6.3 Financials
15.3.7 Genesys
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.8 NICE Ltd.
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.9 RingCentral Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.9.3 Financials
15.3.10 Talkdesk
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.11 Twilio Inc.
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
15.3.12 Vocalcom
15.3.12.1 Company Overview
15.3.12.2 Product Portfolio
15.3.13 Vonage
15.3.13.1 Company Overview
15.3.13.2 Product Portfolio
15.3.13.3 Financials
15.3.13.4 SWOT Analysis
2 SCOPE AND METHODOLOGY
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 EXECUTIVE SUMMARY
4 INTRODUCTION
4.1 Overview
4.2 Key Industry Trends
5 GLOBAL CLOUD-BASED CONTACT CENTER MARKET
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 MARKET BREAKUP BY COMPONENT
6.1 Solution
6.1.1 Market Trends
6.1.2 Key Segments
6.1.2.1 Automatic Call Distribution
6.1.2.2 Agent Performance Optimization
6.1.2.3 Dialers
6.1.2.4 Interactive Voice Response
6.1.2.5 Computer Telephony Integration
6.1.2.6 Analytics and Reporting
6.1.3 Market Forecast
6.2 Service
6.2.1 Market Trends
6.2.2 Key Segments
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
7 MARKET BREAKUP BY DEPLOYMENT MODE
7.1 Public Cloud
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Private Cloud
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Hybrid Cloud
7.3.1 Market Trends
7.3.2 Market Forecast
8 MARKET BREAKUP BY ORGANIZATION SIZE
8.1 Small and Medium-sized Enterprises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Large Enterprises
8.2.1 Market Trends
8.2.2 Market Forecast
9 MARKET BREAKUP BY END USE INDUSTRY
9.1 BFSI
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 IT and Telecom
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Media and Entertainment
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Retail
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Logistics and Transport
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Healthcare
9.6.1 Market Trends
9.6.2 Market Forecast
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast
10 MARKET BREAKUP BY REGION
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT ANALYSIS
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 VALUE CHAIN ANALYSIS
13 PORTERS FIVE FORCES ANALYSIS
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 PRICE ANALYSIS
15 COMPETITIVE LANDSCAPE
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 3CLogic
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.2 8x8 Inc.
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 Avaya Inc.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.4 Cisco Systems Inc.
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.4.3 Financials
15.3.4.4 SWOT Analysis
15.3.5 Content Guru Limited
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.6 Five9 Inc.
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.6.3 Financials
15.3.7 Genesys
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.8 NICE Ltd.
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.9 RingCentral Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.9.3 Financials
15.3.10 Talkdesk
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.11 Twilio Inc.
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
15.3.12 Vocalcom
15.3.12.1 Company Overview
15.3.12.2 Product Portfolio
15.3.13 Vonage
15.3.13.1 Company Overview
15.3.13.2 Product Portfolio
15.3.13.3 Financials
15.3.13.4 SWOT Analysis
LIST OF TABLES
Table 1: Global: Cloud-based Contact Center Market: Key Industry Highlights, 2021 and 2027
Table 2: Global: Cloud-based Contact Center Market Forecast: Breakup by Component (in Million US$), 2022-2027
Table 3: Global: Cloud-based Contact Center Market Forecast: Breakup by Deployment Mode (in Million US$), 2022-2027
Table 4: Global: Cloud-based Contact Center Market Forecast: Breakup by Organization Size (in Million US$), 2022-2027
Table 5: Global: Cloud-based Contact Center Market Forecast: Breakup by End Use Industry (in Million US$), 2022-2027
Table 6: Global: Cloud-based Contact Center Market Forecast: Breakup by Region (in Million US$), 2022-2027
Table 7: Global: Cloud-based Contact Center Market: Competitive Structure
Table 8: Global: Cloud-based Contact Center Market: Key Players
Table 1: Global: Cloud-based Contact Center Market: Key Industry Highlights, 2021 and 2027
Table 2: Global: Cloud-based Contact Center Market Forecast: Breakup by Component (in Million US$), 2022-2027
Table 3: Global: Cloud-based Contact Center Market Forecast: Breakup by Deployment Mode (in Million US$), 2022-2027
Table 4: Global: Cloud-based Contact Center Market Forecast: Breakup by Organization Size (in Million US$), 2022-2027
Table 5: Global: Cloud-based Contact Center Market Forecast: Breakup by End Use Industry (in Million US$), 2022-2027
Table 6: Global: Cloud-based Contact Center Market Forecast: Breakup by Region (in Million US$), 2022-2027
Table 7: Global: Cloud-based Contact Center Market: Competitive Structure
Table 8: Global: Cloud-based Contact Center Market: Key Players
LIST OF FIGURES
Figure 1: Global: Cloud-based Contact Center Market: Major Drivers and Challenges
Figure 2: Global: Cloud-based Contact Center Market: Sales Value (in Billion US$), 2016-2021
Figure 3: Global: Cloud-based Contact Center Market Forecast: Sales Value (in Billion US$), 2022-2027
Figure 4: Global: Cloud-based Contact Center Market: Breakup by Component (in %), 2021
Figure 5: Global: Cloud-based Contact Center Market: Breakup by Deployment Mode (in %), 2021
Figure 6: Global: Cloud-based Contact Center Market: Breakup by Organization Size (in %), 2021
Figure 7: Global: Cloud-based Contact Center Market: Breakup by End Use Industry (in %), 2021
Figure 8: Global: Cloud-based Contact Center Market: Breakup by Region (in %), 2021
Figure 9: Global: Cloud-based Contact Center (Solution) Market: Sales Value (in Million US$), 2016 & 2021
Figure 10: Global: Cloud-based Contact Center (Solution) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 11: Global: Cloud-based Contact Center (Service) Market: Sales Value (in Million US$), 2016 & 2021
Figure 12: Global: Cloud-based Contact Center (Service) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 13: Global: Cloud-based Contact Center (Public Cloud) Market: Sales Value (in Million US$), 2016 & 2021
Figure 14: Global: Cloud-based Contact Center (Public Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 15: Global: Cloud-based Contact Center (Private Cloud) Market: Sales Value (in Million US$), 2016 & 2021
Figure 16: Global: Cloud-based Contact Center (Private Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 17: Global: Cloud-based Contact Center (Hybrid Cloud) Market: Sales Value (in Million US$), 2016 & 2021
Figure 18: Global: Cloud-based Contact Center (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 19: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 20: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 21: Global: Cloud-based Contact Center (Large Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 22: Global: Cloud-based Contact Center (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 23: Global: Cloud-based Contact Center (BFSI) Market: Sales Value (in Million US$), 2016 & 2021
Figure 24: Global: Cloud-based Contact Center (BFSI) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 25: Global: Cloud-based Contact Center (IT and Telecom) Market: Sales Value (in Million US$), 2016 & 2021
Figure 26: Global: Cloud-based Contact Center (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 27: Global: Cloud-based Contact Center (Media and Entertainment) Market: Sales Value (in Million US$), 2016 & 2021
Figure 28: Global: Cloud-based Contact Center (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 29: Global: Cloud-based Contact Center (Retail) Market: Sales Value (in Million US$), 2016 & 2021
Figure 30: Global: Cloud-based Contact Center (Retail) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 31: Global: Cloud-based Contact Center (Logistics and Transport) Market: Sales Value (in Million US$), 2016 & 2021
Figure 32: Global: Cloud-based Contact Center (Logistics and Transport) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 33: Global: Cloud-based Contact Center (Healthcare) Market: Sales Value (in Million US$), 2016 & 2021
Figure 34: Global: Cloud-based Contact Center (Healthcare) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 35: Global: Cloud-based Contact Center (Other End Use Industries) Market: Sales Value (in Million US$), 2016 & 2021
Figure 36: Global: Cloud-based Contact Center (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 37: North America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 38: North America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 39: United States: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 40: United States: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 41: Canada: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 42: Canada: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 43: Asia-Pacific: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 44: Asia-Pacific: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 45: China: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 46: China: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 47: Japan: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 48: Japan: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 49: India: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 50: India: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 51: South Korea: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 52: South Korea: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 53: Australia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 54: Australia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 55: Indonesia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 56: Indonesia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 57: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 58: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 59: Europe: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 60: Europe: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 61: Germany: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 62: Germany: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 63: France: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 64: France: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 65: United Kingdom: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 66: United Kingdom: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 67: Italy: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 68: Italy: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 69: Spain: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 70: Spain: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 71: Russia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 72: Russia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 73: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 74: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 75: Latin America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 76: Latin America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 77: Brazil: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 78: Brazil: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 79: Mexico: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 80: Mexico: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 81: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 82: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 83: Middle East and Africa: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 84: Middle East and Africa: Cloud-based Contact Center Market: Breakup by Country (in %), 2021
Figure 85: Middle East and Africa: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 86: Global: Cloud-based Contact Center Industry: SWOT Analysis
Figure 87: Global: Cloud-based Contact Center Industry: Value Chain Analysis
Figure 88: Global: Cloud-based Contact Center Industry: Porter's Five Forces Analysis
Figure 1: Global: Cloud-based Contact Center Market: Major Drivers and Challenges
Figure 2: Global: Cloud-based Contact Center Market: Sales Value (in Billion US$), 2016-2021
Figure 3: Global: Cloud-based Contact Center Market Forecast: Sales Value (in Billion US$), 2022-2027
Figure 4: Global: Cloud-based Contact Center Market: Breakup by Component (in %), 2021
Figure 5: Global: Cloud-based Contact Center Market: Breakup by Deployment Mode (in %), 2021
Figure 6: Global: Cloud-based Contact Center Market: Breakup by Organization Size (in %), 2021
Figure 7: Global: Cloud-based Contact Center Market: Breakup by End Use Industry (in %), 2021
Figure 8: Global: Cloud-based Contact Center Market: Breakup by Region (in %), 2021
Figure 9: Global: Cloud-based Contact Center (Solution) Market: Sales Value (in Million US$), 2016 & 2021
Figure 10: Global: Cloud-based Contact Center (Solution) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 11: Global: Cloud-based Contact Center (Service) Market: Sales Value (in Million US$), 2016 & 2021
Figure 12: Global: Cloud-based Contact Center (Service) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 13: Global: Cloud-based Contact Center (Public Cloud) Market: Sales Value (in Million US$), 2016 & 2021
Figure 14: Global: Cloud-based Contact Center (Public Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 15: Global: Cloud-based Contact Center (Private Cloud) Market: Sales Value (in Million US$), 2016 & 2021
Figure 16: Global: Cloud-based Contact Center (Private Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 17: Global: Cloud-based Contact Center (Hybrid Cloud) Market: Sales Value (in Million US$), 2016 & 2021
Figure 18: Global: Cloud-based Contact Center (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 19: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 20: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 21: Global: Cloud-based Contact Center (Large Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 22: Global: Cloud-based Contact Center (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 23: Global: Cloud-based Contact Center (BFSI) Market: Sales Value (in Million US$), 2016 & 2021
Figure 24: Global: Cloud-based Contact Center (BFSI) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 25: Global: Cloud-based Contact Center (IT and Telecom) Market: Sales Value (in Million US$), 2016 & 2021
Figure 26: Global: Cloud-based Contact Center (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 27: Global: Cloud-based Contact Center (Media and Entertainment) Market: Sales Value (in Million US$), 2016 & 2021
Figure 28: Global: Cloud-based Contact Center (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 29: Global: Cloud-based Contact Center (Retail) Market: Sales Value (in Million US$), 2016 & 2021
Figure 30: Global: Cloud-based Contact Center (Retail) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 31: Global: Cloud-based Contact Center (Logistics and Transport) Market: Sales Value (in Million US$), 2016 & 2021
Figure 32: Global: Cloud-based Contact Center (Logistics and Transport) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 33: Global: Cloud-based Contact Center (Healthcare) Market: Sales Value (in Million US$), 2016 & 2021
Figure 34: Global: Cloud-based Contact Center (Healthcare) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 35: Global: Cloud-based Contact Center (Other End Use Industries) Market: Sales Value (in Million US$), 2016 & 2021
Figure 36: Global: Cloud-based Contact Center (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 37: North America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 38: North America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 39: United States: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 40: United States: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 41: Canada: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 42: Canada: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 43: Asia-Pacific: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 44: Asia-Pacific: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 45: China: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 46: China: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 47: Japan: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 48: Japan: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 49: India: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 50: India: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 51: South Korea: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 52: South Korea: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 53: Australia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 54: Australia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 55: Indonesia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 56: Indonesia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 57: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 58: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 59: Europe: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 60: Europe: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 61: Germany: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 62: Germany: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 63: France: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 64: France: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 65: United Kingdom: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 66: United Kingdom: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 67: Italy: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 68: Italy: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 69: Spain: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 70: Spain: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 71: Russia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 72: Russia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 73: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 74: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 75: Latin America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 76: Latin America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 77: Brazil: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 78: Brazil: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 79: Mexico: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 80: Mexico: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 81: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 82: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 83: Middle East and Africa: Cloud-based Contact Center Market: Sales Value (in Million US$), 2016 & 2021
Figure 84: Middle East and Africa: Cloud-based Contact Center Market: Breakup by Country (in %), 2021
Figure 85: Middle East and Africa: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 86: Global: Cloud-based Contact Center Industry: SWOT Analysis
Figure 87: Global: Cloud-based Contact Center Industry: Value Chain Analysis
Figure 88: Global: Cloud-based Contact Center Industry: Porter's Five Forces Analysis
