Cloud Based Contact Center-Europe Market Status and Trend Report 2013-2023
Report Summary
Cloud Based Contact Center-Europe Market Status and Trend Report 2013-2023 offers a comprehensive analysis on Cloud Based Contact Center industry, standing on the readers’ perspective, delivering detailed market data and penetrating insights. No matter the client is industry insider, potential entrant or investor, the report will provides useful data and information. Key questions answered by this report include:
Whole Europe and Regional Market Size of Cloud Based Contact Center 2013-2017, and development forecast 2018-2023
Main market players of Cloud Based Contact Center in Europe, with company and product introduction, position in the Cloud Based Contact Center market
Market status and development trend of Cloud Based Contact Center by types and applications
Cost and profit status of Cloud Based Contact Center, and marketing status
Market growth drivers and challenges
The report segments the Europe Cloud Based Contact Center market as:
Europe Cloud Based Contact Center Market: Regional Segment Analysis (Regional Consumption Volume, Consumption Volume, Revenue and Growth Rate 2013-2023):
Germany
United Kingdom
France
Italy
Spain
Benelux
Russia
Europe Cloud Based Contact Center Market: Product Type Segment Analysis (Consumption Volume, Average Price, Revenue, Market Share and Trend 2013-2023):
Professional Services
System Integrator
Managed Services
Europe Cloud Based Contact Center Market: Application Segment Analysis (Consumption Volume and Market Share 2013-2023; Downstream Customers and Market Analysis)
Call Routing and Queuing
Data Integration and Recording
Chat Quality Monitoring
Real-Time Decision Making
Workforce Optimization
Europe Cloud Based Contact Center Market: Players Segment Analysis (Company and Product introduction, Cloud Based Contact Center Sales Volume, Revenue, Price and Gross Margin):
Interactive Intelligence Group Inc
CiscoSystems Inc
Five Inc
Genesys Telecommunications Laboratories Inc
Oracle Corporation
X Inc
Incontact Inc
3clogic Inc
ConnectFirst Inc
Aspect Software
Mitel Networks Corporation
Liveops Social
In a word, the report provides detailed statistics and analysis on the state of the industry; and is a valuable source of guidance and direction for companies and individuals interested in the market.
Cloud Based Contact Center-Europe Market Status and Trend Report 2013-2023 offers a comprehensive analysis on Cloud Based Contact Center industry, standing on the readers’ perspective, delivering detailed market data and penetrating insights. No matter the client is industry insider, potential entrant or investor, the report will provides useful data and information. Key questions answered by this report include:
Whole Europe and Regional Market Size of Cloud Based Contact Center 2013-2017, and development forecast 2018-2023
Main market players of Cloud Based Contact Center in Europe, with company and product introduction, position in the Cloud Based Contact Center market
Market status and development trend of Cloud Based Contact Center by types and applications
Cost and profit status of Cloud Based Contact Center, and marketing status
Market growth drivers and challenges
The report segments the Europe Cloud Based Contact Center market as:
Europe Cloud Based Contact Center Market: Regional Segment Analysis (Regional Consumption Volume, Consumption Volume, Revenue and Growth Rate 2013-2023):
Germany
United Kingdom
France
Italy
Spain
Benelux
Russia
Europe Cloud Based Contact Center Market: Product Type Segment Analysis (Consumption Volume, Average Price, Revenue, Market Share and Trend 2013-2023):
Professional Services
System Integrator
Managed Services
Europe Cloud Based Contact Center Market: Application Segment Analysis (Consumption Volume and Market Share 2013-2023; Downstream Customers and Market Analysis)
Call Routing and Queuing
Data Integration and Recording
Chat Quality Monitoring
Real-Time Decision Making
Workforce Optimization
Europe Cloud Based Contact Center Market: Players Segment Analysis (Company and Product introduction, Cloud Based Contact Center Sales Volume, Revenue, Price and Gross Margin):
Interactive Intelligence Group Inc
CiscoSystems Inc
Five Inc
Genesys Telecommunications Laboratories Inc
Oracle Corporation
X Inc
Incontact Inc
3clogic Inc
ConnectFirst Inc
Aspect Software
Mitel Networks Corporation
Liveops Social
In a word, the report provides detailed statistics and analysis on the state of the industry; and is a valuable source of guidance and direction for companies and individuals interested in the market.
CHAPTER 1 OVERVIEW OF CLOUD BASED CONTACT CENTER
1.1 Definition of Cloud Based Contact Center in This Report
1.2 Commercial Types of Cloud Based Contact Center
1.2.1 Professional Services
1.2.2 System Integrator
1.2.3 Managed Services
1.3 Downstream Application of Cloud Based Contact Center
1.3.1 Call Routing and Queuing
1.3.2 Data Integration and Recording
1.3.3 Chat Quality Monitoring
1.3.4 Real-Time Decision Making
1.3.5 Workforce Optimization
1.4 Development History of Cloud Based Contact Center
1.5 Market Status and Trend of Cloud Based Contact Center 2013-2023
1.5.1 Europe Cloud Based Contact Center Market Status and Trend 2013-2023
1.5.2 Regional Cloud Based Contact Center Market Status and Trend 2013-2023
CHAPTER 2 EUROPE MARKET STATUS AND FORECAST BY REGIONS
2.1 Market Status of Cloud Based Contact Center in Europe 2013-2017
2.2 Consumption Market of Cloud Based Contact Center in Europe by Regions
2.2.1 Consumption Volume of Cloud Based Contact Center in Europe by Regions
2.2.2 Revenue of Cloud Based Contact Center in Europe by Regions
2.3 Market Analysis of Cloud Based Contact Center in Europe by Regions
2.3.1 Market Analysis of Cloud Based Contact Center in Germany 2013-2017
2.3.2 Market Analysis of Cloud Based Contact Center in United Kingdom 2013-2017
2.3.3 Market Analysis of Cloud Based Contact Center in France 2013-2017
2.3.4 Market Analysis of Cloud Based Contact Center in Italy 2013-2017
2.3.5 Market Analysis of Cloud Based Contact Center in Spain 2013-2017
2.3.6 Market Analysis of Cloud Based Contact Center in Benelux 2013-2017
2.3.7 Market Analysis of Cloud Based Contact Center in Russia 2013-2017
2.4 Market Development Forecast of Cloud Based Contact Center in Europe 2018-2023
2.4.1 Market Development Forecast of Cloud Based Contact Center in Europe 2018-2023
2.4.2 Market Development Forecast of Cloud Based Contact Center by Regions 2018-2023
CHAPTER 3 EUROPE MARKET STATUS AND FORECAST BY TYPES
3.1 Whole Europe Market Status by Types
3.1.1 Consumption Volume of Cloud Based Contact Center in Europe by Types
3.1.2 Revenue of Cloud Based Contact Center in Europe by Types
3.2 Europe Market Status by Types in Major Countries
3.2.1 Market Status by Types in Germany
3.2.2 Market Status by Types in United Kingdom
3.2.3 Market Status by Types in France
3.2.4 Market Status by Types in Italy
3.2.5 Market Status by Types in Spain
3.2.6 Market Status by Types in Benelux
3.2.7 Market Status by Types in Russia
3.3 Market Forecast of Cloud Based Contact Center in Europe by Types
CHAPTER 4 EUROPE MARKET STATUS AND FORECAST BY DOWNSTREAM INDUSTRY
4.1 Demand Volume of Cloud Based Contact Center in Europe by Downstream Industry
4.2 Demand Volume of Cloud Based Contact Center by Downstream Industry in Major Countries
4.2.1 Demand Volume of Cloud Based Contact Center by Downstream Industry in Germany
4.2.2 Demand Volume of Cloud Based Contact Center by Downstream Industry in United Kingdom
4.2.3 Demand Volume of Cloud Based Contact Center by Downstream Industry in France
4.2.4 Demand Volume of Cloud Based Contact Center by Downstream Industry in Italy
4.2.5 Demand Volume of Cloud Based Contact Center by Downstream Industry in Spain
4.2.6 Demand Volume of Cloud Based Contact Center by Downstream Industry in Benelux
4.2.7 Demand Volume of Cloud Based Contact Center by Downstream Industry in Russia
4.3 Market Forecast of Cloud Based Contact Center in Europe by Downstream Industry
CHAPTER 5 MARKET DRIVING FACTOR ANALYSIS OF CLOUD BASED CONTACT CENTER
5.1 Europe Economy Situation and Trend Overview
5.2 Cloud Based Contact Center Downstream Industry Situation and Trend Overview
CHAPTER 6 CLOUD BASED CONTACT CENTER MARKET COMPETITION STATUS BY MAJOR PLAYERS IN EUROPE
6.1 Sales Volume of Cloud Based Contact Center in Europe by Major Players
6.2 Revenue of Cloud Based Contact Center in Europe by Major Players
6.3 Basic Information of Cloud Based Contact Center by Major Players
6.3.1 Headquarters Location and Established Time of Cloud Based Contact Center Major Players
6.3.2 Employees and Revenue Level of Cloud Based Contact Center Major Players
6.4 Market Competition News and Trend
6.4.1 Merger, Consolidation or Acquisition News
6.4.2 Investment or Disinvestment News
6.4.3 New Product Development and Launch
CHAPTER 7 CLOUD BASED CONTACT CENTER MAJOR MANUFACTURERS INTRODUCTION AND MARKET DATA
7.1 Interactive Intelligence Group Inc
7.1.1 Company profile
7.1.2 Representative Cloud Based Contact Center Product
7.1.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Interactive Intelligence Group Inc
7.2 CiscoSystems Inc
7.2.1 Company profile
7.2.2 Representative Cloud Based Contact Center Product
7.2.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of CiscoSystems Inc
7.3 Five Inc
7.3.1 Company profile
7.3.2 Representative Cloud Based Contact Center Product
7.3.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Five Inc
7.4 Genesys Telecommunications Laboratories Inc
7.4.1 Company profile
7.4.2 Representative Cloud Based Contact Center Product
7.4.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Genesys Telecommunications Laboratories Inc
7.5 Oracle Corporation
7.5.1 Company profile
7.5.2 Representative Cloud Based Contact Center Product
7.5.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Oracle Corporation
7.6 X Inc
7.6.1 Company profile
7.6.2 Representative Cloud Based Contact Center Product
7.6.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of X Inc
7.7 Incontact Inc
7.7.1 Company profile
7.7.2 Representative Cloud Based Contact Center Product
7.7.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Incontact Inc
7.8 3clogic Inc
7.8.1 Company profile
7.8.2 Representative Cloud Based Contact Center Product
7.8.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of 3clogic Inc
7.9 ConnectFirst Inc
7.9.1 Company profile
7.9.2 Representative Cloud Based Contact Center Product
7.9.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of ConnectFirst Inc
7.10 Aspect Software
7.10.1 Company profile
7.10.2 Representative Cloud Based Contact Center Product
7.10.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Aspect Software
7.11 Mitel Networks Corporation
7.11.1 Company profile
7.11.2 Representative Cloud Based Contact Center Product
7.11.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Mitel Networks Corporation
7.12 Liveops Social
7.12.1 Company profile
7.12.2 Representative Cloud Based Contact Center Product
7.12.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Liveops Social
CHAPTER 8 UPSTREAM AND DOWNSTREAM MARKET ANALYSIS OF CLOUD BASED CONTACT CENTER
8.1 Industry Chain of Cloud Based Contact Center
8.2 Upstream Market and Representative Companies Analysis
8.3 Downstream Market and Representative Companies Analysis
CHAPTER 9 COST AND GROSS MARGIN ANALYSIS OF CLOUD BASED CONTACT CENTER
9.1 Cost Structure Analysis of Cloud Based Contact Center
9.2 Raw Materials Cost Analysis of Cloud Based Contact Center
9.3 Labor Cost Analysis of Cloud Based Contact Center
9.4 Manufacturing Expenses Analysis of Cloud Based Contact Center
CHAPTER 10 MARKETING STATUS ANALYSIS OF CLOUD BASED CONTACT CENTER
10.1 Marketing Channel
10.1.1 Direct Marketing
10.1.2 Indirect Marketing
10.1.3 Marketing Channel Development Trend
10.2 Market Positioning
10.2.1 Pricing Strategy
10.2.2 Brand Strategy
10.2.3 Target Client
10.3 Distributors/Traders List
CHAPTER 11 REPORT CONCLUSION
CHAPTER 12 RESEARCH METHODOLOGY AND REFERENCE
12.1 Methodology/Research Approach
12.1.1 Research Programs/Design
12.1.2 Market Size Estimation
12.1.3 Market Breakdown and Data Triangulation
12.2 Data Source
12.2.1 Secondary Sources
12.2.2 Primary Sources
12.3 Reference
1.1 Definition of Cloud Based Contact Center in This Report
1.2 Commercial Types of Cloud Based Contact Center
1.2.1 Professional Services
1.2.2 System Integrator
1.2.3 Managed Services
1.3 Downstream Application of Cloud Based Contact Center
1.3.1 Call Routing and Queuing
1.3.2 Data Integration and Recording
1.3.3 Chat Quality Monitoring
1.3.4 Real-Time Decision Making
1.3.5 Workforce Optimization
1.4 Development History of Cloud Based Contact Center
1.5 Market Status and Trend of Cloud Based Contact Center 2013-2023
1.5.1 Europe Cloud Based Contact Center Market Status and Trend 2013-2023
1.5.2 Regional Cloud Based Contact Center Market Status and Trend 2013-2023
CHAPTER 2 EUROPE MARKET STATUS AND FORECAST BY REGIONS
2.1 Market Status of Cloud Based Contact Center in Europe 2013-2017
2.2 Consumption Market of Cloud Based Contact Center in Europe by Regions
2.2.1 Consumption Volume of Cloud Based Contact Center in Europe by Regions
2.2.2 Revenue of Cloud Based Contact Center in Europe by Regions
2.3 Market Analysis of Cloud Based Contact Center in Europe by Regions
2.3.1 Market Analysis of Cloud Based Contact Center in Germany 2013-2017
2.3.2 Market Analysis of Cloud Based Contact Center in United Kingdom 2013-2017
2.3.3 Market Analysis of Cloud Based Contact Center in France 2013-2017
2.3.4 Market Analysis of Cloud Based Contact Center in Italy 2013-2017
2.3.5 Market Analysis of Cloud Based Contact Center in Spain 2013-2017
2.3.6 Market Analysis of Cloud Based Contact Center in Benelux 2013-2017
2.3.7 Market Analysis of Cloud Based Contact Center in Russia 2013-2017
2.4 Market Development Forecast of Cloud Based Contact Center in Europe 2018-2023
2.4.1 Market Development Forecast of Cloud Based Contact Center in Europe 2018-2023
2.4.2 Market Development Forecast of Cloud Based Contact Center by Regions 2018-2023
CHAPTER 3 EUROPE MARKET STATUS AND FORECAST BY TYPES
3.1 Whole Europe Market Status by Types
3.1.1 Consumption Volume of Cloud Based Contact Center in Europe by Types
3.1.2 Revenue of Cloud Based Contact Center in Europe by Types
3.2 Europe Market Status by Types in Major Countries
3.2.1 Market Status by Types in Germany
3.2.2 Market Status by Types in United Kingdom
3.2.3 Market Status by Types in France
3.2.4 Market Status by Types in Italy
3.2.5 Market Status by Types in Spain
3.2.6 Market Status by Types in Benelux
3.2.7 Market Status by Types in Russia
3.3 Market Forecast of Cloud Based Contact Center in Europe by Types
CHAPTER 4 EUROPE MARKET STATUS AND FORECAST BY DOWNSTREAM INDUSTRY
4.1 Demand Volume of Cloud Based Contact Center in Europe by Downstream Industry
4.2 Demand Volume of Cloud Based Contact Center by Downstream Industry in Major Countries
4.2.1 Demand Volume of Cloud Based Contact Center by Downstream Industry in Germany
4.2.2 Demand Volume of Cloud Based Contact Center by Downstream Industry in United Kingdom
4.2.3 Demand Volume of Cloud Based Contact Center by Downstream Industry in France
4.2.4 Demand Volume of Cloud Based Contact Center by Downstream Industry in Italy
4.2.5 Demand Volume of Cloud Based Contact Center by Downstream Industry in Spain
4.2.6 Demand Volume of Cloud Based Contact Center by Downstream Industry in Benelux
4.2.7 Demand Volume of Cloud Based Contact Center by Downstream Industry in Russia
4.3 Market Forecast of Cloud Based Contact Center in Europe by Downstream Industry
CHAPTER 5 MARKET DRIVING FACTOR ANALYSIS OF CLOUD BASED CONTACT CENTER
5.1 Europe Economy Situation and Trend Overview
5.2 Cloud Based Contact Center Downstream Industry Situation and Trend Overview
CHAPTER 6 CLOUD BASED CONTACT CENTER MARKET COMPETITION STATUS BY MAJOR PLAYERS IN EUROPE
6.1 Sales Volume of Cloud Based Contact Center in Europe by Major Players
6.2 Revenue of Cloud Based Contact Center in Europe by Major Players
6.3 Basic Information of Cloud Based Contact Center by Major Players
6.3.1 Headquarters Location and Established Time of Cloud Based Contact Center Major Players
6.3.2 Employees and Revenue Level of Cloud Based Contact Center Major Players
6.4 Market Competition News and Trend
6.4.1 Merger, Consolidation or Acquisition News
6.4.2 Investment or Disinvestment News
6.4.3 New Product Development and Launch
CHAPTER 7 CLOUD BASED CONTACT CENTER MAJOR MANUFACTURERS INTRODUCTION AND MARKET DATA
7.1 Interactive Intelligence Group Inc
7.1.1 Company profile
7.1.2 Representative Cloud Based Contact Center Product
7.1.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Interactive Intelligence Group Inc
7.2 CiscoSystems Inc
7.2.1 Company profile
7.2.2 Representative Cloud Based Contact Center Product
7.2.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of CiscoSystems Inc
7.3 Five Inc
7.3.1 Company profile
7.3.2 Representative Cloud Based Contact Center Product
7.3.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Five Inc
7.4 Genesys Telecommunications Laboratories Inc
7.4.1 Company profile
7.4.2 Representative Cloud Based Contact Center Product
7.4.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Genesys Telecommunications Laboratories Inc
7.5 Oracle Corporation
7.5.1 Company profile
7.5.2 Representative Cloud Based Contact Center Product
7.5.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Oracle Corporation
7.6 X Inc
7.6.1 Company profile
7.6.2 Representative Cloud Based Contact Center Product
7.6.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of X Inc
7.7 Incontact Inc
7.7.1 Company profile
7.7.2 Representative Cloud Based Contact Center Product
7.7.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Incontact Inc
7.8 3clogic Inc
7.8.1 Company profile
7.8.2 Representative Cloud Based Contact Center Product
7.8.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of 3clogic Inc
7.9 ConnectFirst Inc
7.9.1 Company profile
7.9.2 Representative Cloud Based Contact Center Product
7.9.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of ConnectFirst Inc
7.10 Aspect Software
7.10.1 Company profile
7.10.2 Representative Cloud Based Contact Center Product
7.10.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Aspect Software
7.11 Mitel Networks Corporation
7.11.1 Company profile
7.11.2 Representative Cloud Based Contact Center Product
7.11.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Mitel Networks Corporation
7.12 Liveops Social
7.12.1 Company profile
7.12.2 Representative Cloud Based Contact Center Product
7.12.3 Cloud Based Contact Center Sales, Revenue, Price and Gross Margin of Liveops Social
CHAPTER 8 UPSTREAM AND DOWNSTREAM MARKET ANALYSIS OF CLOUD BASED CONTACT CENTER
8.1 Industry Chain of Cloud Based Contact Center
8.2 Upstream Market and Representative Companies Analysis
8.3 Downstream Market and Representative Companies Analysis
CHAPTER 9 COST AND GROSS MARGIN ANALYSIS OF CLOUD BASED CONTACT CENTER
9.1 Cost Structure Analysis of Cloud Based Contact Center
9.2 Raw Materials Cost Analysis of Cloud Based Contact Center
9.3 Labor Cost Analysis of Cloud Based Contact Center
9.4 Manufacturing Expenses Analysis of Cloud Based Contact Center
CHAPTER 10 MARKETING STATUS ANALYSIS OF CLOUD BASED CONTACT CENTER
10.1 Marketing Channel
10.1.1 Direct Marketing
10.1.2 Indirect Marketing
10.1.3 Marketing Channel Development Trend
10.2 Market Positioning
10.2.1 Pricing Strategy
10.2.2 Brand Strategy
10.2.3 Target Client
10.3 Distributors/Traders List
CHAPTER 11 REPORT CONCLUSION
CHAPTER 12 RESEARCH METHODOLOGY AND REFERENCE
12.1 Methodology/Research Approach
12.1.1 Research Programs/Design
12.1.2 Market Size Estimation
12.1.3 Market Breakdown and Data Triangulation
12.2 Data Source
12.2.1 Secondary Sources
12.2.2 Primary Sources
12.3 Reference
