Citrix - GoTo Assist
License Price: US$ 2,490.00
Introduction
Due to the increasingly geographically dispersed nature of organizations and the rise in the number of remote workers, enterprises are faced with the challenge of providing cost-efficient IT support services without compromising on support quality.
Features and benefits
GoToAssist is a web-based, remote-support technology that allows support professionals to resolve an end user’s technical issues via shared screen, mouse and keyboard control, as well as offering other web-based tools.Ease of use is a dominant theme with Citrix Online’s solutions, including GoToAssist. The solution is delivered via an 'all-you-can-eat', subscription-based, software-as-a-service (SaaS) model.
Your key questions answered
Introduction
Due to the increasingly geographically dispersed nature of organizations and the rise in the number of remote workers, enterprises are faced with the challenge of providing cost-efficient IT support services without compromising on support quality.
Features and benefits
- Simplicity and ease of use are the two biggest drivers for adoption. Integration with existing enterprise systems such as CRM systems and helpdesks.
- Two product variants: GoToAssist Express (targeted at the SMB market) and GoToAssist Corporate (targeted at larger businesses with call centers).
GoToAssist is a web-based, remote-support technology that allows support professionals to resolve an end user’s technical issues via shared screen, mouse and keyboard control, as well as offering other web-based tools.Ease of use is a dominant theme with Citrix Online’s solutions, including GoToAssist. The solution is delivered via an 'all-you-can-eat', subscription-based, software-as-a-service (SaaS) model.
Your key questions answered
- Offers an economically viable solution for individual support staff, software consultants, and small-scale IT support organizations.
- GoToAssist Corporate should be considered by organizations with larger IT support teams. This is from a cost, capability and collaboration perspective
- The price-to-value ratio offered by GoToAssist makes it a viable solution for most SMBs and larger organizations looking to save on people costs.
SUMMARY
Catalyst
Key findings
Ovum view
Recommendations
FUNCTIONALITY
Solution overview
Solution analysis
Ease of use
Methods for engaging support
Scope of functionality
Administration and management
Security
Integration capabilities
PRODUCT STRATEGY
Market opportunity
Go to market strategy
IMPLEMENTATION
Deployment examples
Marketron
T G Allison
Ryan Companies US
APPENDIX
Further reading
Methodology
Authors
Ovum Consulting
Disclaimer
Catalyst
Key findings
Ovum view
Recommendations
FUNCTIONALITY
Solution overview
Solution analysis
Ease of use
Methods for engaging support
Scope of functionality
Administration and management
Security
Integration capabilities
PRODUCT STRATEGY
Market opportunity
Go to market strategy
IMPLEMENTATION
Deployment examples
Marketron
T G Allison
Ryan Companies US
APPENDIX
Further reading
Methodology
Authors
Ovum Consulting
Disclaimer
TABLES
Table: Key findings
Table: Contact details
Table: Key findings
Table: Contact details
FIGURES
Figure: Citrix GoToAssist architecture
Figure: Citrix GoToAssist architecture
