Business VoIP Services: Market Research Report

February 2018 | 275 pages | ID: B2FAABF2545EN
Global Industry Analysts, Inc

Abstracts

This report analyzes the worldwide markets for Business VoIP Services in US$ Million. Market estimates and projections for global Business VoIP services are provided by the following segments: Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2016 through 2024. Also, a five-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research.

Company profiles are primarily based on public domain information including company URLs.

The report profiles 108 companies including many key and niche players such as -

• 8x8, Inc.
• AT&T, Inc.
• Avaya, Inc.
• Cisco Systems Inc.
• Deutsche Telekom AG

Contents

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW

Shifting of Voice Traffic Away from PSTN to Mobile and Internet Networks Paves the Way for the Emergence of VoIP

Table 1. Steady Migration of Voice Traffic from PSTN to the Internet Opens Up a New Era of Opportunities for VoIP Technology: International Voice Traffic Load Measurements for VoIP & TDM/PSTN Networks (In Billions of Minutes) for the Years 2005, 2010, 2015 & 2018 (includes corresponding Graph/Chart)

Overview of VoIP Service Provider Strategies Catalyzing Growth
Focused Strategies on Mobile VoIP…
VoIP Peering Agreements…
Bundled Services at Competitive Costs: A Key Service Differentiation Strategy
Noteworthy Market Trends & Drivers
High Speed Internet Connectivity, Expanding Bandwidth & Falling Data Bandwidth Costs Prime the VoIP Market for Rapid Growth & Proliferation

Table 2. Rapid Penetration of Internet Provides the Foundation for the Commercial Success of VoIP Services: Breakdown of Number of Internet Users (In Million) by Region for Years 2013 & 2016 (includes corresponding Graph/Chart)

Table 3. Growth in Average Internet Speeds Makes VoIP Commercially Viable and Rewarding From a User Experience Perspective: Breakdown of Internet Speeds (In Mbps) in Select Countries Worldwide for the Years 2014 & 2016 (includes corresponding Graph/Chart)

Pervasive Business WLANs & Strong Sales of Wi-Fi Phone Units Dives Demand for VoWLAN

Table 4. Strong Investments in WLAN & Increased Utilization of Gigabit Wi-Fi Access Points Encourage Deployment of VoWLAN By Providing the Foundation Needed to Deploy High Quality VoIP: Global Enterprise WLAN, Gigabit W-Fi, and VoWLAN Markets (In US$ Million) for the Years 2017 & 2020 (includes corresponding Graph/Chart)

Table 5. Robust Sales of Wi-Fi Enabled Devices to Expand the Addressable Market Opportunity for VoWLAN by Expanding the Choice of Enterprise Mobility Endpoints for VoIP Communications: Global Shipments of Wi-Fi Enabled Devices (In Million Units) for the Years 2015, 2017 & 2019 (includes corresponding Graph/Chart)

Increased Focus on Implementing QoS in Enterprise Networks (LAN, WAN & WLAN) to Benefit VoIP Deployment
On the Back of Converged IT Environments, VoIP Gains Prominence as the Stepping Stone for UC Implementation

Table 6. As a Key Component of UC, VoIP is Poised to Gain Significantly from Long-Term Enterprise UC Implementation Programs: Global Spending on Unified Communications and Collaboration (In US$ Million) by Deployment Model for the Years 2017 & 2022 (includes corresponding Graph/Chart)

Productivity Receives a Boost When BYOD Meets VoIP

Table 7. Growing Enterprise Spending on BYOD Programs to Benefit Demand for BYOD VoIP: Global Spending on BYOD (In US$ Billion) for the Years 2017 & 2022 (includes corresponding Graph/Chart)

Table 8. Growing Preference of Tablets for Business Use & Increased Tendency of Tablet Users to Consume More Data Over Wi-Fi to Benefit Adoption of VoWLAN: Penetration (%) of Tablets Designed to Support Business Use for the Years 2013, 2015 & 2017 (includes corresponding Graph/Chart)

Sustained Value Created by Mobile & Affordable Audio Conferencing Drives Demand for VoIP Audio Conferencing Solutions

Table 9. Sustained Relevance & Indispensability of Audio Conferencing in the Face of Web & Video Alternatives to Benefit VoIP Conferencing: Global VoIP Audio Conferencing Use Measured in Minutes of Use for the Years 2013, 2015 & 2017 (includes corresponding Graph/Chart)

The Move Towards Smart Offices Drives Interest in Connecting VoIP Networks to IoT Networks
WebRTC Packs More Power into the VoIP Technology
Mushrooming of SMEs Worldwide Bodes Well for the VoIP Services Market
Cloud Telephony Emerges as the Most Successful Hosted Business Model
The US$290 Billion Call Center Market Stands Tall as a Lucrative End-User of Business VoIP Services

Table 12. Robust Outlook for the Call Center Industry to Echo Downstream to the VoIP Services Market: Global Spending on In-House and Outsourced Call Centers (In US$ Million) by Geographic Region for the Years 2017 & 2022 (includes corresponding Graph/Chart)

Virtualization of VoIP Eliminates Call Manager Resource Wastage
Growing Investments in 4G, Promised Benefits of 5G & the Ensuing Emphasis on VoLTE to Boost Mobile VoIP Applications

Table 13. Robust Current Growth in 4G & Expected Growth in 5G Brightens the Long-Term Outlook for Mobile VoIP: 4G & 5G Subscriptions/Subscribers (In Million) for the Years 2017, 2018, 2020 and 2022 (includes corresponding Graph/Chart)

Disruptive Emergence of Social Business Drives the Integration of Social Media with VoIP
Market Outlook

2. TECHNOLOGY OVERVIEW

3. SERVICE LAUNCHES/INTRODUCTIONS

Ooma Introduces Ooma Office Business Phone Service in France
Wahsega Labs Unveils Diet PBX
ShoreTel Launches ShoreTel Connect CLOUD and Contact Center for CLOUD Solutions
ShoreTel, Ingram Micro and HP to Offer Unified Communications Solutions for SMBs
ShoreTel Ships ShoreTel 400 Series IP phones for ShoreTel Sky

4. RECENT INDUSTRY ACTIVITY

Mitel Partners with Daxcom
LogMeIn integrates join. me and OpenVoice
Tim and Italtel Designs and Deploys Voice Over IP Services for Poste Italiane
Telenor Maritime Snaps Up SatPoint
ShoreTel Acquires Corvisa

8X8 TAKES OVER QUALITY SOFTWARE CORPORATION

8X8 INCREASES ITS PRESENCE IN ASIA-PACIFIC AND INKS RESELLER AGREEMENT WITH CSG

5. FOCUS ON SELECT PLAYERS

8X8, INC. (USA)

AT&T, Inc. (USA)
Avaya, Inc. (USA)
Cisco Systems Inc. (USA)
Deutsche Telekom AG (Germany)
InPhonex LLC (USA)
MegaPath (USA)
Microsoft Corporation (USA)
Mitel Networks Corporation (Canada)
Nextiva (USA)
Orange Business Services (France)
RingCentral, Inc. (USA)
ShoreTel, Inc. (USA)
Sprint Corporation (USA)
Telenor Group (Norway)
Verizon Enterprise Solutions (USA)
Viber Media S. à r. l (Cyprus)
Vonage Holdings Corp. (USA)
West Corporation (USA)

6. GLOBAL MARKET PERSPECTIVE

Table 14. World Recent Past, Current & Future Analysis for Business VoIP Services by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 15. World Historic Review for Business VoIP Services by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

Table 16. World 14-Year Perspective for Business VoIP Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart)

Table 17. World Recent Past, Current & Future Analysis for Business VoIP Services by Segment - Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 18. World Historic Review for Business VoIP Services by Segment - Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

Table 19. World 14-Year Perspective for Business VoIP Services by Segment - Percentage Breakdown of Revenues for Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart)

III. MARKET

1. THE UNITED STATES

A. Market Analysis
VoIP Telephony – Fast Gaining Traction
Enterprise Mobility Augurs Well for the Business VoIP Market
Service Launches/Introductions
Strategic Corporate Developments
Select Key Players
B. Market Analytics

Table 20. The US Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 21. The US Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

2. CANADA

A. Market Analysis
Outlook
Mitel Networks Corporation – A Major Canadian Company
B. Market Analytics

Table 22. Canadian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 23. Canadian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

3. JAPAN

Market Analysis

Table 24. Japanese Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 25. Japanese Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4. EUROPE

Market Analysis

Table 26. European Recent Past, Current & Future Analysis for Business VoIP Services by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 27. European Historic Review for Business VoIP Services by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

Table 28. European 14-Year Perspective for Business VoIP Services by Geographic Region - Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart)

4A. FRANCE

A. Market Analysis
Outlook
Service Launch
Orange Business Services – A Major France-Based Company
B. Market Analytics

Table 29. French Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 30. French Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4B. GERMANY

A. Market Analysis
Outlook
Deutsche Telekom AG – A Major Germany-Based Company
B. Market Analytics

Table 31. German Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 32. German Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4C. ITALY

A. Market Analysis
Outlook
Strategic Corporate Development
B. Market Analytics

Table 33. Italian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 34. Italian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4D. THE UNITED KINGDOM

A. Market Analysis
Outlook
Business VoIP Gains Popularity in the UK Market

Table 35. Total Number of Business VoIP Voice Call Minutes (Billion) in the UK for the Years 2010 through 2016 (includes corresponding Graph/Chart)

Service Launch
B. Market Analytics

Table 36. The UK Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 37. The UK Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4E. SPAIN

Market Analysis

Table 38. Spanish Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 39. Spanish Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4F. RUSSIA

Market Analysis

Table 40. Russian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 41. Russian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

4G. REST OF EUROPE

A. Market Analysis
Outlook
CISCO- A Leading Player in VoIP Solutions in the Netherlands
Strategic Corporate Developments
Telenor Group – A Major Norway-Based Company
B. Market Analytics

Table 42. Rest of Europe Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 43. Rest of Europe Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

5. ASIA-PACIFIC

Market Analysis

Table 44. Asia-Pacific Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 45. Asia-Pacific Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

6. LATIN AMERICA

Market Analysis

Table 46. Latin American Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 47. Latin American Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

7. REST OF WORLD

A. Market Analysis
Outlook
Viber Media S. à r. l – A Major Cyprus-Based Company
B. Market Analytics

Table 48. Rest of World Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 49. Rest of World Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 108 (including Divisions/Subsidiaries - 115)
The United States (77)
Canada (6)
Europe (22)
  France (1)
  Germany (3)
  The United Kingdom (11)
  Italy (1)
  Rest of Europe (6)
Asia-Pacific (Excluding Japan) (6)
Middle East (1)
Africa (3)