Business challenges and opportunities with telepresence

November 2009 | 16 pages | ID: B67FE2DFB2AEN
Ovum

Abstracts

Ovum believes that telepresence – the use of high-end, room-based systems to enable virtual face-to-face meetings – has entered its second wave, with multinational corporations (MNCs) more actively engaged in worldwide deployment. This report examines the technology trends and resulting benefits of telepresence, including the intersection of telepresence and collaboration. It offers practical advice, based on user surveys and interviews with early adopters, on implementing telepresence within your organisation, including guidance on its typical usage and potential for returns to your business.

Contents

EXECUTIVE SUMMARY
IN A NUTSHELL
OVUM VIEW
THE IMPACT OF TELEPRESENCE
THREE WAVES OF TELEPRESENCE
SPECIALIST (NICHE) WAVE
THE FIRST WAVE
THE SECOND WAVE
USER EXPERIENCE AND BUSINESS CASE
INCLUDING TELEPRESENCE IN YOUR UC INTEGRATION PLANS
TELEPRESENCE MAKES A UNIQUE INVESTMENT CASE
GETTING EARLY PAYBACK THROUGH CHARGEOUTS
ROI TOOLS IN TELEPRESENCE
THE USER EXPERIENCE – AN EXAMPLE
SOME COMMENTS FROM THE TEAM
LESSONS LEARNED
CONCLUSIONS
SOFTWARE IS TRANSFORMING THE BUSINESS PROPOSITION

List Of Figures

LIST OF FIGURES

Figure 1: Telepresence – market adoption
Figure 2: Telepresence as part of enterprise UC deployments
Figure 3: MNC cost management strategies for 2009
Figure 4: UC integration projects move from pilots to company-wide implementation
Figure 5: Second wave of telepresence: beyond travel costs