BPO snapshot: Affiliated Computer Services
This report takes a look at ACS's business at the mid-point of 2009, just before the acquisition approach by Xerox. It provides insight into ACS's business composition, performance and strategy.
EXECUTIVE SUMMARY
SCOPE
A BRIEF HISTORY OF ACS
NEW AREAS
ACQUISITIONS DRIVE BPO GROWTH
CHALLENGED BY GLOBAL EXPANSION
ACS’S BUSINESS MIX
LEADERS OVER FIVE YEARS
FINANCIAL PERFORMANCE
ACS’S BUSINESS DIVISIONS
OVERVIEW
COMMERCIAL SECTOR
IT OUTSOURCING
FRONT & MID-OFFICE BPO
BACK-OFFICE & CONTACT CENTRE BPO
GOVERNMENT SECTOR
FEDERAL SOLUTIONS
GOVERNMENT HEALTHCARE SOLUTIONS
TRANSPORTATION SOLUTIONS
SCOPE
A BRIEF HISTORY OF ACS
NEW AREAS
ACQUISITIONS DRIVE BPO GROWTH
CHALLENGED BY GLOBAL EXPANSION
ACS’S BUSINESS MIX
LEADERS OVER FIVE YEARS
FINANCIAL PERFORMANCE
ACS’S BUSINESS DIVISIONS
OVERVIEW
COMMERCIAL SECTOR
IT OUTSOURCING
FRONT & MID-OFFICE BPO
BACK-OFFICE & CONTACT CENTRE BPO
GOVERNMENT SECTOR
FEDERAL SOLUTIONS
GOVERNMENT HEALTHCARE SOLUTIONS
TRANSPORTATION SOLUTIONS
LIST OF TABLES
Table 1: ACS financial performance, 2005–2009
Table 1: ACS financial performance, 2005–2009
LIST OF FIGURES
Figure 1: ACS’s revenue growth and segmentation by activity, 2005 to 2009
Figure 1: ACS’s revenue growth and segmentation by activity, 2005 to 2009
