2011 Trends to Watch: CIO Agenda

Date: November 22, 2010
Pages: 19
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US$ 1,895.00
Publisher: Ovum
Report type: Brief Review
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ID: 2DB23D40E9FEN
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2011 Trends to Watch: CIO Agenda
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Introduction

Organizations will need to be selective and initially opt for initiatives that will achieve the best results in the shortest time period. For the CIO there remains the continual balancing act between cost, quality, and risk.

Features and benefits
  • Controlling costs remains an area of focus for IT management.
  • Stakeholder expectations must be met in order for IT to remain relevant within the organization.
  • IT must be engaged with business change and improvement.
  • Despite the day-to-day pressures the CIO should look to exploit disruptive technologies.
Highlights

In 2011, as for the last couple of years, the CIO should focus on activities and solutions that facilitate flexibility and increased business service availability, such as service management activity, portfolio management, and the effective management of the extended environment.

Your key questions answered
  • What are the business trends and key technology enablers that the CIO should be aware of?
  • What are the key competencies and capabilities the CIO should focus on?

SUMMARY

Catalyst
Ovum view
Key messages

BUSINESS TRENDS AND TECHNOLOGY ENABLERS

Analysis

CONTROLLING COSTS REMAINS AN AREA OF FOCUS FOR IT MANAGEMENT

An opportunity exists to use outsourcing and shared services
Software licensing costs continue to escalate
Organizations are moving from silos to clouds in the data center
Agile software development approaches are being adopted

FOR IT TO REMAIN RELEVANT STAKEHOLDER EXPECTATIONS MUST BE MET

Organizations are exploiting the synergy between business processes and services
Security continues to be a major headache for organizations
Supporting sustainability can also reduce costs
Communicating risks can be problematic
Increasing data volumes need to be catered for

IT MUST BE ENGAGED WITH BUSINESS CHANGE AND IMPROVEMENT

IT management should talk the language of business
An architectural approach is often irrelevant outside the IT function
Work is becoming “what you do” and no longer “a place you go”
There is a shift to a more “virtual” organization
Mobile technology keeps on driving better productivity
Business intelligence software continues gain traction

DESPITE THE DAY-TO-DAY PRESSURES THE CIO SHOULD LOOK TO EXPLOIT DISRUPTIVE TECHNOLOGIES

Cloud computing will take time to establish itself
Social media is beginning to be integrated into the way an organization interacts
Context-aware computing is set to improve business processes

RECOMMENDATIONS

Recommendations for enterprises
IT management should focus on strategic competencies
It is imperative that an effective and quantifiable IT strategy is developed
Improving operational effectiveness and flexibility remains a priority
Recommendations for vendors
IT solutions should provide better end-to-end visibility
User choice should start to be factored into vendor strategy
A SaaS-delivery model is no longer a nice-to-have

APPENDIX

Further reading
Methodology
Author
Ovum Consulting
Disclaimer
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