Internet Protocol Private Branch Exchange (IP PBX): Market Research Report

February 2010 | 741 pages | ID: I4B15E699FCEN
Global Industry Analysts, Inc

Abstracts

This report analyzes the Global markets for Internet Protocol Private Branch Exchange (IP PBX) in US$ Million by the following segments: Pure IP PBX, and Hybrid PBX.

The report provides separate comprehensive analytics for North America, Japan, Europe, Asia Pacific, and Rest of World.

Annual forecasts are provided for the period 2006 through 2015.

The report profiles 73 companies including many key and niche players worldwide such as 3Com Corporation, Aastra Technologies Ltd., Alcatel-Lucent SA, AltiGen Communications Inc., Avaya Inc., Cisco Systems Inc., Mitel Networks Corporation, NEC Corporation, Nortel Networks Corporation, Polycom Inc., and Shoretel Inc.

Market data and analytics are derived from primary and secondary research.

Company profiles are mostly extracted from URL research and reported select online sources.

Contents

I.INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study

1. PURE IP PBX

2. HYBRID PBX

II. EXECUTIVE SUMMARY

1.INDUSTRY OVERVIEW

A Prelude
How Real Are the IP- PBX Benefits to Customers?
Key Growth Drivers for IP PBX Systems
IP Telephony to Supersede Conventional PBX Technology
SMB Sector Intensifies the IP PBX Adoption Curve
Competitive Landscape
Key Statistics:

Table 1. Global IP-PBX Market: Percentage Share Breakdown by Spending on Technology for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart)

Table 2. Global IP-PBX Market: Percentage Share Breakdown of Revenues by Key Players for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart)

Table 3. Global IP Telephony Market: Percentage Share Breakdown of Revenues by Key Players for Q1 2008 (includes corresponding Graph/Chart)

Table 4. Global IP-PBX Market (H1 2006): Percentage Share Breakdown of Revenues for Key Players (includes corresponding Graph/Chart)

Key Players in Large-Enterprise IP Telephony System Market
Current Market Conditions
PBX/IP PBX Sales Nosedive in Q1 2009

Table 5. Global Corded PBX/IP PBX Market: Breakdown of Volume Shipments by Technology for Q1 2008 & Q1 2009 (in Thousand Units)

Impact of Recession on IP Telephony Market

Table 6. Global Carrier IP Telephony Market: Percentage Share Breakdown by Spending on Technology for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart)

Credible Business Case Will Be Key for Migration to IP PBX
Impacts of Recession on VoIP Market
Market Trends & Issues
Vendors Opt for IP-Enabled/ IP-Centric PBX Solutions in Current Market Scenario
Rising Preference of Advanced Hosted IP Telephony Services Over Premise-based Infrastructure
Replacement Purchases to Catalyze Growth in IP PBX Equipment Market
Enterprises Increase Focus on Productivity Benefits
Falling Systems Price: A Key Marketing Tool to Accelerate Migration
Key Challenges to Market
High Cost of Ownership May Dissuade Small and Medium Enterprises
Competition from Alternative Technologies
How Big is the Threat of Open Source Telephony?
IP Media Phone – The Future
Rising Focus On Unified Communications
Technical Challenges
Issues With IP-PBX Voice Connectivity
Issues with Transmitting IP PBX Voice Traffic Through Data Network
Protocols
Network Security and Related Policy

2.REGIONAL PERSPECTIVE

United States
Market Overview
Competition Scenario
Rising Demand for Managed and Hosted IP Telephony Services
Business Factors Fuel IP Telephony Growth
Enterprise Telephony Equipment Service Industry
Growth Drivers
American Businesses Incompetent in Securing VoIP
Key Statistics:

Table 7. Installed Base of PBX in the United States: Breakdown of Traditional and IP/Converged PBX by Number of Lines (In Millions) (includes corresponding Graph/Chart)

Table 8. Installed Base of Hosted Services in the United States: Breakdown of IP-Centrex and Hosted IP by Number of Lines (In Millions) (includes corresponding Graph/Chart)

Table 9. North America IP Telephony Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart)

Table 10. North America IP PBX/Converged Systems Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart)

Japan
Key Statistics:

Table 11. IP-PBX Market in Japan (2006): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

Table 12. Enterprise Telephony Market in Japan (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 13. IP-PBX Market in Japan (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

Europe
Market Overview
Market Trends
Key Challenges
Competitive Landscape
European Native IP PBX
Competitive Landscape
Key Statistics:

Table 14. European Native IP PBX System Market: Annual System Shipments In Thousand Units for the Years 2006, 2009 & 2012 (includes corresponding Graph/Chart)

Table 15. European Native IP PBX Market: Annual Line Shipments in Million Units for the Years 2006, 2009 & 2012 (includes corresponding Graph/Chart)

Table 16. European Native IP PBX Market (2006): Percentage Share Breakdown of Volume and Value Sales by Key Players (includes corresponding Graph/Chart)

United Kingdom

Table 17. UK Corded PBX/IP PBX Market: Breakdown of Volume Shipments by Technology for Q1 2008 & Q1 2009 (in Thousand Units)

Table 18. UK PBX Market (Q1 2009): Percentage Share Breakdown of Volume Shipments by Key Player (includes corresponding Graph/Chart)

Table 19. UK IP Extensions Market (Q1 2009): Percentage Share Breakdown of Volume Shipments by Key Player (includes corresponding Graph/Chart)

Asia-Pacific
Market Overview
Key Market Drivers
Key Market Restraints
Competitive Landscape
Key Statistics:

Table 20. ASEAN IP-PBX Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart)

Table 21. Enterprise Telephony Market in Asia-Pacific: Percentage Share Breakdown of Revenues by Product Segment for the years 2004, 2006 & 2009 (includes corresponding Graph/Chart)

Table 22. IP-PBX Market in Asia-Pacific (2004): Percentage Share Breakdown of Revenues by Key Players (includes corresponding Graph/Chart)

Australia
Market Overview
Key Challenges
Key Statistics:

Table 23. Enterprise Telephony Market in Australia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 24. IP-PBX Voice Equipment Market in Australia (2004): Percentage Share Breakdown of Revenues by Key Players (includes corresponding Graph/Chart)

Table 25. IP-PBX Market in Australia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

China
Market Overview
China Leads VoIP PBXs Equipment Production
Key Statistics:

Table 26. Enterprise Telephony Market in China (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 27. IP-PBX Market in China (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

Table 28. IP-PBX Market in China (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

India
Market Overview
Key Statistics:

Table 29. Enterprise Telephony Market in India (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 30. IP-PBX Market in India (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

Table 31. IP-PBX Market in India (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

Korea
Market Overview
Growth Drivers
Competitive Landscape
Key Statistics:

Table 32. Enterprise Telephony Market in South Korea (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 33. IP-PBX Market in South Korea (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

Table 34. IP-PBX Market in South Korea (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

Taiwan
Market Overview
Thailand
Market Overview
Market Restraints
Key Statistics:

Table 35. Enterprise Telephony Market in Thailand (2008): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Other Asian Markets:
Hong Kong
Key Statistics:

Table 36. Enterprise Telephony Market in Hong Kong (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 37. IP-PBX Market in Hong Kong (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

Table 38. IP-PBX Market in Hong Kong (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

Indonesia

Table 39. Enterprise Telephony Market in Indonesia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 40. IP-PBX Market in Indonesia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

Table 41. IP-PBX Market in Indonesia (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

Malaysia

Table 42. Enterprise Telephony Market in Malaysia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 43. IP-PBX Market in Malaysia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

Table 44. IP-PBX Market in Malaysia (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

New Zealand

Table 45. Enterprise Telephony Market in New Zealand (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 46. IP-PBX Market in New Zealand (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart)

Table 47. IP-PBX Market in New Zealand (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

Vietnam

Table 48. Enterprise Telephony Market in Vietnam (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart)

Table 49. IP-PBX Market in Vietnam (2004): Percentage Share Breakdown of Revenues by Technology

Table 50. IP-PBX Market in Vietnam (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart)

Latin America
Market Overview
SMEs offer Excellent Growth Potential
Competitive Landscape:
Key Statistics:

Table 51. Latin American IP Telephony Solutions Market (2005): Percentage Share Breakdown by Key players (includes corresponding Graph/Chart)

Table 52. Latin American IP Telephony Solutions Market: Annual IP-Enabled Lines for the years 2005, 2007 & 2011 (in Thousand Units) (includes corresponding Graph/Chart)

Chile
Africa
Market Overview
Market Challenges
Cost Perceptions
Skills Shortage
Limited Bandwidth
Heavy Investments in Traditional PBX Systems
The Increasing Threat of Alternative Technologies
Market Drivers
Increased Efficiency and Productivity of IP PBX
Improvements in Telecommunications Infrastructure
Privatization of Telecommunications Sector
Market Restraints
Regulatory Overview
Key Statistics:

Table 53. South African IP PBX Market (2007): Percentage Share Breakdown of Revenues by Key Players - Siemens, Nortel, Cisco, Avaya, Ericsson, Alcatel-Lucent, Mitel and Others (includes corresponding Graph/Chart)

3.PRODUCT OVERVIEW

Enterprise Telephony
Internet Protocol (IP)
Enterprise VOIP Equipment
IP Telephony (IPT)

IP-PBX

Advantages and Challenges of Adopting IP PBX Systems
Advantages
Challenges in Adopting
Product Classification
Client-Server or Pure IP PBX
Converged/Hybrid PBX
Hosted Vs Premise Based IP Communication Solutions
End-User Analysis
Demand Analysis

4.PRODUCT INNOVATIONS/INTRODUCTIONS

Access Introduces NetFront IP Connect
Xorcom Plans the Introduction of Asterisk-Based IP PBX Solutions
Voipswitch Launches its Latest IP-PBX Product
TeleSoft Launches TsCONNECT for VoIP to PSTN Gateway Conversion
InTechnology Introduces New SIP Trunking Service
Vertical Upgrades SBX IP 320 Telephony Solution with New Features
Mitel Unveils Mitel 3000 Communications System for Small Businesses in Australia
Vertical Communications Introduces Wave IP 500
Broadcom Launches New Design Platform for IP Communications
Trisys Introduces Replay VoIP
GIPS Releases New Software Development Kits
Panasonic Launches IP-PBX Products in India
Panasonic Introduces IP-Based Office Communication Systems
Adtran Releases NetVanta 7060 IP PBX
Teleprime Unveils Three New Offerings in IP Telephony Arena
Drishti Announces IP-PBX Office Phone System
Zultys Launches New ‘ONE IP-PBX Packaged System’
Brekeke Releases Hosted PBX Platform with Multi-Tenant Architecture
Brekeke Announces Multi-Tenant Architecture- Enabled Hosted IP-PBX Platform
AltiGen Unveils ‘MAX2000 VoIP Phone System’
ADTRAN Introduces NetVanta 7060 Modular IP PBX
Panasonic Launches IP-based Office Communication Systems
Mitel® Unveils Mitel Applications Suite 1.1, Advanced IP Telephony and Unified Communications Solutions for SMBs
Aastra Technologies Launches Aastra 2380iP, IP Softphone for SMBs
University Northern Colorado Launching VoIP Phone System into Residence Halls
TelstraClear to Launch VoIP Services for SMEs
Toshiba Introduces New Strata CIX1200, IP PBX for Medium-to-Large Businesses
Applied Voice & Speech Introduces CallXpress® 7.91 Unified Communications System
Alcatel-Lucent Offers OmniPCX Office Lite Solution for Businesses in Indonesia
Verizon Expands VoIP Portfolio with New SIP Gateway Outbound Service
COLT Adds COLT VoIP Access to its Converged IP Service Portfolio
COLT Launches VoIP Access Service for Resellers
Epygi Launches Quadro4Li IP PBX
Panasonic Launches KX-TDE Series of IP-PBX Products for Indian Market
Phybridge Introduces UniPhyer, an Innovative IP Telephony Product
Vertical Launches SBX IP 320, a Converged IP Telephony System
FacetCorp Introduces New FacetPhone Version.5
Brekeke Launches New Version of Hosted IP/PBX Platform
Fifth Media to Showcase New 3G IP PBX
Zultys Launches ONE Pre-Packed IP/PBX Systems
Jazinga Introduces New IP/PBX Telephone Appliance

5.RECENT INDUSTRY ACTIVITY

Tech Data to Distribute Fonality’s Open Source Solutions
Telekom Malaysia Partners with Verizon
Alcatel-Lucent Bags Contract for Delta Telecom IP Network Expansion
Alestra to Acquire Subsidiary of Alianza
Open Systems Enters into Alliance with FacetCorp
SoTel Systems Inks Distribution Partnership with 3CX

3CX ENTERS INTO STRATEGIC ALLIANCE WITH VOXITAS

Rock-Soft Enters Into Partnership with Digital Techniques
Sangoma® Technologies to Take Over Paraxip Technologies
Nortel Acquires Pingtel
Fluke Networks Takes Over IP Rights for NetAlly from Viola Networks
IPtimize Acquires the Broadband Access and Hosted VoIP Business from American Fiber Systems
TouchStar Completes FacetCorp Acquisition
Aastra Technologies Acquires Enterprise Communication Business from Ericsson
Bytes Completes Acquisition of Intelleca
Covista Communications Acquires GT3 Holdings and ClearEnd
XeloQ Inks Partnership with Pbxnsip
Dell Partners With Fonality to Offer VoIP for Small Enterprise Segment
VoIPshield Inks Channel Partnership with TI Safe
pbxnsip Signs Distribution Agreement with Achab
Sangoma Technologies Enters Into Technology Partnership with 3CX

3CX ENTERS INTO DISTRIBUTION AGREEMENT WITH 888VOIPSTORE.COM

Tpad, Nimbuzz Ink Mobile VoIP Deal
Mobile Technika Enters Into Agreement with Saloob
Sintel Enters into an Agreement with 3CX
Microserv Inks Partnership Agreement with Mitel
Intelliverse Signs Partnership Deal with New Edge Networks
Cordia LT Communications Plans to Launch IP Services in India
AltiGen Communications, Boport Tele-Communication Ink Agreement
AT&T Bags County of Los Angeles Telecommunications Contract
Platinum Equity Acquires Covad Communications Group, Inc
Estech Systems Announces Strategic Agreement with NextGen
Aastra Selects AudioCodes’ Gateway to Deliver Unified Communications Solutions
Brookside Acquires Standard Tel Networks
VoIPon to Distribute 3CX IP PBX in the UK
New Voice to Secure MobileMax Software Licenses from TASE

3CX COLLABORATES WITH SNOM TO DELIVER NEW IP PBX SOLUTION

Covista Announces Acquisitions of ClearEnd and GT3Holdings

6.FOCUS ON SELECT PLAYERS

3COM CORPORATION (USA)

Aastra Technologies Ltd. (Canada)
Alcatel-Lucent SA (France)
AltiGen Communications Inc (USA)
Avaya Inc (USA)
Cisco Systems Inc (USA)
Mitel Networks Corporation (Canada)
NEC Corporation (Japan)
Nortel Networks Corporation (Canada)
Polycom Inc (USA)
Shoretel Inc (USA)
Siemens AG (Germany)
Toshiba Corporation (Japan)
Verizon Business (USA)
Vertical Communications Inc (USA)

7.GLOBAL MARKET PERSPECTIVE

Table 54. Global Recent Past, Current & Future Analysis for IP PBX by Geographic Region/Country – North America, Japan, Europe, Asia Pacific, and Rest of World Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart)

Table 55. Global Recent Past, Current & Future Analysis for IP PBX by Product Segment – Pure IP PBX, and Hybrid PBX Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart)

Table 56. Global 10-Year Perspective for IP PBX by Geographic Region– Percentage Breakdown of Dollar Sales for North America, Japan, Europe, Asia Pacific, and Rest of World Markets for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart)

Table 57. Global 10-Year Perspective for IP PBX by Geographic Region– Percentage Breakdown of Dollar Sales for Pure IP PBX, and Hybrid PBX Markets for Years 2006, 2009 & 2015

III. COMPETITIVE LANDSCAPE

Total Companies Profiled: 73 (including Divisions/Subsidiaries - 79)
Region/CountryPlayers
The United States
Canada
Japan
Europe
France
Germany
The United Kingdom
Rest of Europe
Asia-Pacific (Excluding Japan)
Middle East
Latin America