UK Multimodal Logistics 2010
Unique primary research that investigates growth areas of multimodal logistics services, key issues and challenges, customer satisfaction levels and future service improvements. Analytiqa's latest research focusses on the key issues of interest to both shippers and logistics providers. It investigates growth areas of multimodal logistics services, along with the service satisfaction levels recognised by shippers and future service improvements they would like to see, as well as key areas of concern, including:but also the benefits that it can bring to the supply chain.
How can this report benefit your business?
This report will therefore assist you in ensuring that you are fully informed, be your need to devise or advise on a strategy, assess market challenges and growth potential or simply understand customer and service provider dynamics.
- Key objectives for manufacturers and retailers
- Understanding multimodal supply chain benefits
- Prospects of collaboration
- Perception of risk
- Satisfaction with current service providers
- Addressing future challenges
- Forecast take-up of multimodal services
How can this report benefit your business?
- the latest up-to-date thought leadership
- delivers in-depth understanding of market dynamics and key issues
- trusted research methodology and market analysis
This report will therefore assist you in ensuring that you are fully informed, be your need to devise or advise on a strategy, assess market challenges and growth potential or simply understand customer and service provider dynamics.
CHAPTER 1 EXECUTIVE SUMMARY
Embracing Multimodal Logistics
Figure 1.1: Frequency of Multimodal Logistics Evaluations in the UK, 2010
Adopting Multimodal Solutions
Competitive Advantage
Customer Satisfaction
Future Outlook
CHAPTER 2 INTRODUCTION
2.1 Research Objectives
2.2 Report Structure
2.3 Research Methodology and Data Definitions
Figure 2.1: Analytiqa Multimodal Logistics Research Participants, 2010
CHAPTER 3 KNOWLEDGE AND IMPLEMENTATION
3.1 Defining ‘Multimodal’
Table 3.1: Is there a common understanding of “multimodal” services?
Figure 3.1: Common understanding of “multimodal” services?
3.2 Multimodal Decision-Making
3.2.1 Assessment Cycle
Table 3.2: Frequency of Evaluation of Multimodal Services, 2010
Figure 3.2: Over one-quarter of shippers evaluate the use of multimodal services less than every three years
3.2.2 Board-Level Decision-Making
Table 3.3: Multimodal Board Level Decision Making in the UK, 2010
Figure 3.3: Board-level Consideration of Multimodal Services in the UK, 2010
3.3 Chapter Summary: Key Findings
CHAPTER 4 MULTIMODAL ADOPTION
4.1 Using Multimodal Logistics
Figure 4.1: Over 70.0% of shippers currently use multimodal services, 2010
Table 4.1: Extent to which shippers currently use multimodal services, 2010
4.2 Multimodal Action-points and Objectives
Figure 4.2: Cost-benefit analysis ranks top of shippers’ multimodal agenda, 2010
Table 4.2: Shippers’ key Multimodal Logistics Objectives, 2010
4.3 Industry Sector Adoption
Automotive companies most open to multimodal benefits
Figure 4.3: Automotive Leads the Way in Multimodal Logistics in the UK, 2010
Table 4.3: UK Industry Sectors Most Receptive to Multimodal Logistics, 2010
4.4 Multimodal Logistics: UK v Europe
UK falls behind Europe
Figure 4.4: UK v Europe: Development of Multimodal Logistics, 2010
Table 4.4: UK v Europe: Realising the Potential of Multimodal Logistics, 2010
4.5 Chapter Summary: Key Findings
CHAPTER 5 COMPETITIVE ADVANTAGE
5.1 Multimodal Challenges
5.1.1 Financial Cost
5.1.2 Service Quality
5.1.3 Service Provider Capability
5.2 Perceived Shipper Objections
5.2.1 Financial Cost
5.2.2 Perception of Risk
If it ain’t broke…?
5.2.3 Information Availability
Biggest is not always best
5.2.4 Quality of Service and Communication
5.3 Multimodal Benefits
Table 5.1: Understanding the Contribution of Multimodal Logistics, 2010
Figure 5.1: Shippers do not appreciate all the benefits of Multimodal Logistics
Multimodal is key to Competitive Advantage
5.3.1 Supply Chain Efficiency
5.3.2 Service Quality
5.3.3 Environmental Considerations
5.4 Chapter Summary: Key Findings
CHAPTER 6 CUSTOMER SATISFACTION
6.1 Delivering Results via Multimodal Services
6.1.1 A Shipper’s Perspective
Table 6.1: Multimodal logistics Customer Satisfaction, 2010
Figure 6.1: Room for Improvement in Multimodal Logistics Providers, 2010
6.1.2 A Logistics Provider’s Perspective
3PLs: We must do better
Table 6.2: Rating the provision of multimodal services in the UK, 2010
Figure 6.2: In general, multimodal services deemed ‘adequate’ in the UK, 2010
6.2 Improving Multimodal Services
6.2.1 Customer Centricity
6.2.2 Proven Capabilities
6.2.3 IT Investment
6.2.4 Demonstrate Benefits
6.3 Chapter Summary: Key Findings
CHAPTER 7 FUTURE OUTLOOK
7.1 Shippers’ Supply Chain Challenges
7.1.1 True Multimodal Solution
7.1.2 Cost Stability
7.1.3 Service Differentiation
7.2 Multimodal – Addressing Supply Chain Challenges
Table 7.1: Addressing supply chain challenges with a multimodal model, 2010
Figure 7.1: Multimodal services help reduce supply chain costs, 2010
7.3 Multimodal Initiatives
7.3.1 One Stop Shop
7.3.2 Consultancy and Collaboration
7.3.3 Trade Links
7.4 Promoting Multimodal Logistics
Educate and promote
One size does not fit all?
Collaboration is vital
Rail initiatives are ‘must-have’
7.5 Multimodal Growth
7.5.1 Shippers
Figure 7.2: Over 70.0% of non-users to embrace multimodal by the end of 2011
Table 7.2: Assessing future adoption of multimodal services by non-users, 2010
7.5.2 Logistics Providers
Figure 7.3: A significant share of logistics providers will introduce multimodal services in 2010
Table 7.3: Assessing future adoption of multimodal services by logistics providers, 2010
7.6 Chapter Summary: Key Findings
CHAPTER 8 APPENDIX
Embracing Multimodal Logistics
Figure 1.1: Frequency of Multimodal Logistics Evaluations in the UK, 2010
Adopting Multimodal Solutions
Competitive Advantage
Customer Satisfaction
Future Outlook
CHAPTER 2 INTRODUCTION
2.1 Research Objectives
2.2 Report Structure
2.3 Research Methodology and Data Definitions
Figure 2.1: Analytiqa Multimodal Logistics Research Participants, 2010
CHAPTER 3 KNOWLEDGE AND IMPLEMENTATION
3.1 Defining ‘Multimodal’
Table 3.1: Is there a common understanding of “multimodal” services?
Figure 3.1: Common understanding of “multimodal” services?
3.2 Multimodal Decision-Making
3.2.1 Assessment Cycle
Table 3.2: Frequency of Evaluation of Multimodal Services, 2010
Figure 3.2: Over one-quarter of shippers evaluate the use of multimodal services less than every three years
3.2.2 Board-Level Decision-Making
Table 3.3: Multimodal Board Level Decision Making in the UK, 2010
Figure 3.3: Board-level Consideration of Multimodal Services in the UK, 2010
3.3 Chapter Summary: Key Findings
CHAPTER 4 MULTIMODAL ADOPTION
4.1 Using Multimodal Logistics
Figure 4.1: Over 70.0% of shippers currently use multimodal services, 2010
Table 4.1: Extent to which shippers currently use multimodal services, 2010
4.2 Multimodal Action-points and Objectives
Figure 4.2: Cost-benefit analysis ranks top of shippers’ multimodal agenda, 2010
Table 4.2: Shippers’ key Multimodal Logistics Objectives, 2010
4.3 Industry Sector Adoption
Automotive companies most open to multimodal benefits
Figure 4.3: Automotive Leads the Way in Multimodal Logistics in the UK, 2010
Table 4.3: UK Industry Sectors Most Receptive to Multimodal Logistics, 2010
4.4 Multimodal Logistics: UK v Europe
UK falls behind Europe
Figure 4.4: UK v Europe: Development of Multimodal Logistics, 2010
Table 4.4: UK v Europe: Realising the Potential of Multimodal Logistics, 2010
4.5 Chapter Summary: Key Findings
CHAPTER 5 COMPETITIVE ADVANTAGE
5.1 Multimodal Challenges
5.1.1 Financial Cost
5.1.2 Service Quality
5.1.3 Service Provider Capability
5.2 Perceived Shipper Objections
5.2.1 Financial Cost
5.2.2 Perception of Risk
If it ain’t broke…?
5.2.3 Information Availability
Biggest is not always best
5.2.4 Quality of Service and Communication
5.3 Multimodal Benefits
Table 5.1: Understanding the Contribution of Multimodal Logistics, 2010
Figure 5.1: Shippers do not appreciate all the benefits of Multimodal Logistics
Multimodal is key to Competitive Advantage
5.3.1 Supply Chain Efficiency
5.3.2 Service Quality
5.3.3 Environmental Considerations
5.4 Chapter Summary: Key Findings
CHAPTER 6 CUSTOMER SATISFACTION
6.1 Delivering Results via Multimodal Services
6.1.1 A Shipper’s Perspective
Table 6.1: Multimodal logistics Customer Satisfaction, 2010
Figure 6.1: Room for Improvement in Multimodal Logistics Providers, 2010
6.1.2 A Logistics Provider’s Perspective
3PLs: We must do better
Table 6.2: Rating the provision of multimodal services in the UK, 2010
Figure 6.2: In general, multimodal services deemed ‘adequate’ in the UK, 2010
6.2 Improving Multimodal Services
6.2.1 Customer Centricity
6.2.2 Proven Capabilities
6.2.3 IT Investment
6.2.4 Demonstrate Benefits
6.3 Chapter Summary: Key Findings
CHAPTER 7 FUTURE OUTLOOK
7.1 Shippers’ Supply Chain Challenges
7.1.1 True Multimodal Solution
7.1.2 Cost Stability
7.1.3 Service Differentiation
7.2 Multimodal – Addressing Supply Chain Challenges
Table 7.1: Addressing supply chain challenges with a multimodal model, 2010
Figure 7.1: Multimodal services help reduce supply chain costs, 2010
7.3 Multimodal Initiatives
7.3.1 One Stop Shop
7.3.2 Consultancy and Collaboration
7.3.3 Trade Links
7.4 Promoting Multimodal Logistics
Educate and promote
One size does not fit all?
Collaboration is vital
Rail initiatives are ‘must-have’
7.5 Multimodal Growth
7.5.1 Shippers
Figure 7.2: Over 70.0% of non-users to embrace multimodal by the end of 2011
Table 7.2: Assessing future adoption of multimodal services by non-users, 2010
7.5.2 Logistics Providers
Figure 7.3: A significant share of logistics providers will introduce multimodal services in 2010
Table 7.3: Assessing future adoption of multimodal services by logistics providers, 2010
7.6 Chapter Summary: Key Findings
CHAPTER 8 APPENDIX
